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My definition of responsibility is to make sure things get done but not necessarily that you do it all yourself. Since it is literally impossible to grow a business while doing every function yourself you must consider the different ways to do the work: automate tasks, hire employees and/or outsource functions. It’s this last task that interests me the most.


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EditSteps

  1. Avoid Doing it All Yourself by Outsourcing Step 1.jpg
    1
    Pick a function in your company that you need help with, where you want to increase capacity or to improve quality. For example, add capacity to your customer service team by outsourcing some of the functions.
  2. Avoid Doing it All Yourself by Outsourcing Step 2.jpg
    2
    Next, do some research on the web to identify companies that can provide the service.
  3. Avoid Doing it All Yourself by Outsourcing Step 3.jpg
    3
    Then interview those companies and their customers for quality, price and performance.
  4. Avoid Doing it All Yourself by Outsourcing Step 4.jpg
    4
    Finally, start the transition to the outsource provider according to their transition plan and training.


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EditTips

  • Outsourcing works the best when you have done your own preparation to provide the outsourcer with training materials, management oversight (via daily conversations, reporting and status monitoring, etc) and empowerment to perform the function. Keep in mind that an outsourcer is very much like an employee and the relationship should be treated as such. That means you must change your processes to direct work to the outsourcer (e.g. have customer service phone calls and/or emails sent to the outsource customer service team). It also means you must include the outsourced function in your leadership and management in front of your entire team so that everyone supports the initiative.

EditWarnings

  • These days it seems like outsourcing is bad word. Thanks to the news media, some people take it to mean lost jobs, poor service quality, delays and even budget overruns. Sure... those things can happen but so can rogue employees who steal from your business, waste time and sabotage your success. The reality is that outsourcing works or it wouldn’t be so popular and effective. And you don’t have to send the jobs overseas, there are plenty of outsource companies that keep jobs on our soil (at least that’s my goal when choosing a service provider).


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Article Info

Categories: Stub | Business

Recent edits by: Tryme2, Manel kaabi, Lucky7

Thanks to all authors for creating a page that has been read 1,376 times.

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