Assertiveness Tips and Tricks

Don't	Do
Look down or fidget	Have good posture and eye contact
Let your voice shake or crack	Take a deep breath and speak confidently
Speak too fast or quietly	Speak slowly and loud enough to be heard
Let people brush you off	Ask for their attention if they aren't giving it
Ramble	Make your point and state your request
Look shabby	Look clean and put together
Keep going on about the issue	Stop once the problem is corrected
Be vague or wishy-washy	Know what it is you want and state that
Misdirect the blame	Address the policy or issue itself
Be aggressive	Remain calm and collected
Remain silent	Speak up if something's important to you
Be a doormat	Have an opinion and don't be afraid to voice it
Yell	Treat the other person with respect at all times

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