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Sometimes, when there is a stubborn problem on a Microsoft website or product that you cannot solve yourself, it's often helpful to ask a question. But how do you submit a question on this service? This article will give you these details.

EditSteps

  1. Ask a New Question on Microsoft Answers Step 1.png
    1
    Visit the Microsoft Answers Website in your web browser.
  2. Ask a New Question on Microsoft Answers Step 2.png
    2
    Consider searching the database of Microsoft Answers to see if the question has already been asked. You never want to create duplicate questions anywhere on the same site. The search bar is up near the top right corner of the web page.
  3. Ask a New Question on Microsoft Answers Step 3.png
    3
    Set up or log into your account at Microsoft Answers, to ask them your question,
    • If you have a Hotmail account already, you already have a Microsoft Account, and thereby you can use the Microsoft Answers service. You can use this to sign into the Microsoft Answers service.
    • If not, consider [https://signup.live.com signing up for an account. You don't even need to sign up for a Hotmail account, you can use your regular email address in place of a new Hotmail account, if you wish.
  4. Ask a New Question on Microsoft Answers Step 4.png
    4
    Click the "Participate" button from the homepage, and then click the "Ask a question" link/button.
  5. Ask a New Question on Microsoft Answers Step 5.png
    5
    Type a short summary of what the post/question is going to be about under the Post your question to the community title line. This summary will become your "question" portion.
  6. Ask a New Question on Microsoft Answers Step 6.png
    6
    Type in a detailed description of your question or problem under the "Details" area. Include as much information as possible. Make sure to let them know if something else has changed within your computer (such as a change in your Internet Service Provider's settings infrastructure or some other thing that might be significant to the problem).
  7. Ask a New Question on Microsoft Answers Step 7.png
    7
    Categorize the question. Use the drop down box to select your category and subcategory, if it requires a subcategory be set.
  8. Ask a New Question on Microsoft Answers Step 8.png
    8
    Choose the most appropriate category under "Topic" based on your details you provided. If you'll be posting a question, click "Post a question", but if you are going for the discussion route, click the "Post a discussion" checkbox.
  9. Ask a New Question on Microsoft Answers Step 9.png
    9
    Click the Submit button.

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Categories: Website Application Instructions

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