Contact us
You can contact us using the following methods:
Online
- For general enquiries use our customer enquiry form.
- To conduct transactions with us register and log on to eServices
- For emergency filings that cannot be completed through eServices, please see our emergency fax provisions of use.
- To provide feedback on our services use our feedback form.
For information on how use of our channels is changing please see our future service delivery channel FAQ's.
Phone
You can call us between 9 am and 5 pm, Monday to Friday.
1300 65 1010 (local call cost)
International: +61 2 6283 2999
Translating and interpreting service: 13 14 50
If you are hearing and speech impaired, use the National Relay Service on TTY 13 36 77 or Speak and Listen on 1300 555 727
Post
Address your correspondence to the person for whom it is intended, then send your correspondence to:
IP Australia
PO Box 200
Woden ACT 2606
In person
Office opening hours are between 9 am and 5 pm AEST, Monday to Friday. You can find us at:
The Canberra Central Office
Ground Floor
Discovery House
47 Bowes Street
Phillip ACT 2606
Customer service commitment
We are committed to providing our customers with excellent customer service and high quality products and services.
If you are unhappy with the service you have received from our office and would like to escalate your issue to our senior management team, you can find their contact numbers in our organisation chart.
For more information read our customer service charter.
Last Updated: 06/1/2015
