Services FAQs

What is a MariaDB Enterprise subscription?

A MariaDB Enterprise subscription provides full access to our certified binaries and third party tools plus continuous value delivery including 24/7 technical expertise and MariaDB Portal. One simple annual payment gives you access to world-class support and best practices learned from over 500 combined years of MariaDB & MySQL experience.

Why are you offering a MariaDB Enterprise subscription?

We are offering subscriptions in response to growing customer demand for MariaDB. A MariaDB Enterprise subscription provides flexibility and choice for how to access MariaDB’s premium software and services.

Does a MariaDB Enterprise subscription cover MySQL too?

Absolutely. Many of the original members of the MySQL technical team now work on MariaDB. Our subscriptions provide up to L3 support for MariaDB, MySQL and Percona.

What benefits do I get with a MariaDB Enterprise subscription?

MariaDB Enterprise subscriptions deliver continuous value to subscribers in the form of access to our certified binaries, the MariaDB Portal and use of bundled partner products like MONYog Ultimate Monitor. Subscribers and ISVs benefit from the certification of our C, Java and ODBC connectors in their environment. All customers also get direct input into the formation of our product roadmaps. And of course all customers have 24x7x365 access to the world’s best technical support team specializing in MariaDB and MySQL.

But I get pay-as-you-go break fix support from other vendors. Why do I need to pay for an annual subscription?

An annual commitment ensures you get proactive management from MariaDB’s account management and technical team that’s easy to budget for and track. They’re available whatever your time zone with the ability to connect remotely to your systems to fix critical issues.

Pay-as-you-go support is only reactive and often low-grade. Hourly or daily charge outs can also see costs can grow uncontrollably as you struggle to track your usage.

After I purchase a subscription, how do I get started?

Once you have purchased a subscription you will be sent a welcome email which contains all information you need to get started. Upon receipt of the welcome email you will also have full access to the MariaDB Portal where you can raise support issues and download our production software including MariaDB Enterprise.

How do I renew my MariaDB Enterprise subscription? Will I receive renewal notices?

Yes, your account manager will contact before your renewal date.

If I already have a SkySQL subscription do I get automatic access to MariaDB Enterprise?

It depends on your subscription. Please contact your account manager for more information.

Is Remote DBA rolled into my MariaDB Enterprise subscription?

No, Remote DBA is a separate product. Find out more about Remote DBA

What are Consulting Services?

MariaDB provides experts on MariaDB, MySQL and Percona Server to bring database expertise to your needs in large size projects, or to small mission critical tasks.

When should I buy Consulting Services?

Increased operational efficiencies
Having the right skills on-hand can significantly improve your operational efficiencies. Don’t take days or weeks to wait for non-specialists to it figure out, call in the pros from MariaDB. We’ll have it done in a fraction of the time and will employ best practices learnt from our involvement in thousands of MySQL and MariaDB deployments around the world.

Reduced time-to-value
Running data projects internally might make sense in the short-term but how quickly do you really start to see valuable output? Days, weeks, years? And how often do those projects stall because your own people don’t have the skills or bandwidth to complete them? You might think its cheaper to use your own people than outsourcing, but what other projects are you neglecting because you’re bogged down in the detail? Letting MariaDB consultants worry about the detail gives you peace of mind and frees you up to focus on growing your business.

What databases and products do you consult on?

We work with MariaDB, MySQL and Percona Server.

Do your consultants speak our local language?

Our consultants are available worldwide, with experts fluent in English and in many other languages (including French and German).

Do you do remote consulting?

It is possible to do some or all of consulting remote. You may also be interested in our Remote DBA services.

How quickly can I get a consultant on site?

Depends on your location. To find out contact us.

How do I purchase Consulting Services?

Please to discuss your needs please contact sales.

What is training for MariaDB and MySQL?

We offer training for MariaDB & MySQL databases to improve your database administration and development skills. Our training team consists of many of the original MySQL training team, so you feel comfortable that you will be learning from the best.

What type of training do you offer?

Our expert trainers deliver a complete MariaDB and MySQL training program that will help you get the most from your database deployments. Our training courses include:

Do you offer on-site or remote training?

Our training courses are delivered as Live Virtual Classrooms (VLCs), public courses and on-site.

What is the price for training?

Prices for standard training courses is available on this website. For example, MariaDB Galera Cluster Administration prices are offered in USD and EUR depending on the course location.

What is Remote DBA for MariaDB and MySQL?

The MariaDB Remote DBA service provides you with MariaDB experts who manage and maintain your databases. If you don’t have a full time DBA on staff or if your DBA is overloaded then the MariaDB Remote DBA Service is for you.

Our DBAs are MariaDB database experts who manage your system remotely with the help of monitors, advisors and alerts. Your system can be installed anywhere and as long as there is remote access to it, we can take care of it.

What is included?

A yearly Remote DBA pack includes:

  • Monitoring and Backup tools
  • Integration with our 24x7 support
  • Initial setup, tuning of monitoring servers
  • Initial health check to ensure best practices and minimise downtime
  • Backup install and verification
  • Continuous 24x7 monitoring
  • Regular health checks
  • Proactive tuning and maintenance
  • Consistency, latency and state checks for replicated environments
  • Support response to monitoring alerts and other issues
  • 30 min SLA for severe (S1) issues
What is not included?

Additional hours can be acquired for tasks such as: Upgrades, Migrations, Security, High Availability, Schema Management and Query Tuning.

What databases and tools do you offer Remote DBA for?

We are database agnostic offering Remote DBA for MariaDB, MySQL and Percona server.

What is the process for buying and implementing Remote DBA?

Contact a sales representative to discuss services for your needs.

What is Feature Development?

As the main commercial backers of the MariaDB project our team is uniquely positioned to develop new features in MariaDB. These features then become part of the standard MariaDB server so that you don’t need to pay any maintenance for them separately.

In addition to MariaDB, we also do feature development for MaxScale.

What about the MariaDB road map?

The MariaDB Road Map includes upcoming features. Sponsorship and Feature Development requests can be taken into account in road map planning.

What is the process for buying and implementing Feature Development?

A typical process for a feature, developed to a specific customer request, is:

1. Assessment
A sales engineer discusses your needs and compares it to existing features as well as up and coming features in the roadmap. This assessment will help analyse your requirements and ensures that there isn’t already an existing solution.

2. Feature Specification
Together with a consultant and/or an engineer we will write up a clear specification that describes all the characteristics and functionality needed in the feature. This step might include an on-site visit to conduct the discussion - if such a need has been determined during the Assessment phase.

3. Time and Effort Estimation
Based on the specification, the engineering team will calculate the time and effort needed to produce the feature as well as a plan for it’s integration into a specific version of MariaDB.

4. Agreement sign-off and delivery
Development will start once you have approved the offer and we have agreed a specific scope, timeline and price. On delivery of the feature, we will work with your developers to ensure optimal integration of the feature into your application.

Other services available from MariaDB

  • Subscription Services

    A simple, trackable annual subscription for all your MariaDB & MySQL that delivers continuous value from world leading experts

    Learn More
  • Training

    Take your skill sets to the next level. Learn how to get the most from MariaDB & MySQL, and from your career

    Learn More
  • Remote DBA

    Tap into expert-level MariaDB & MySQL talent so that you can focus back on innovation and away from maintenance

    Learn More

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