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Two Parts:Accessing Your Elance AccountFiling a Dispute

Elance can provide many opportunities available for those who want to grow their career as a freelancer. The only downside to using sites like Elance is that sometimes people will take advantage of you usually by not giving what is due you. If this happens, you can actually take action. In a few short steps, you can file a dispute with Elance so that they can take action on your behalf.

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Part 1 of 2: Accessing Your Elance Account

  1. File a Dispute on Elance Step 1.jpg
    1
    Launch an Internet browser. Open your preferred Internet browser by double-clicking on its icon on your desktop.
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  2. File a Dispute on Elance Step 2.jpg
    2
    Head to the Elance website. When you have the browser open, type in www.elance.com in the address bar at the top of the screen, and hit Enter. This will bring you to the website’s main page.
  3. File a Dispute on Elance Step 3.jpg
    3
    Log into your account. You have to be logged in before you can file a dispute. Enter your email address and password into the text fields to the right, and click on “Sign In” to access your account. This will bring you to your Elance profile page.
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Part 2 of 2: Filing a Dispute

  1. File a Dispute on Elance Step 4.jpg
    1
    Look for the job you’re disputing. Once logged in, you will be on the “My Jobs” page; this is where you need to find the job you are trying to dispute.
  2. File a Dispute on Elance Step 5.jpg
    2
    Begin filing a dispute. Beside the job name is the Actions tab. Click on the tab to make a drop-down list appear. Near the bottom of the list is an option that says “Refund, Cancel, or Dispute.” Click on this option.
  3. File a Dispute on Elance Step 6.jpg
    3
    File a request. A screen will load explaining the dispute process for both the freelancers and the contractors. Scroll down to the gray button that says “File a request,” and click on it.
  4. File a Dispute on Elance Step 7.jpg
    4
    Specify the action you want to take. Indicate whether you would like to cancel the job, request a refund, or file a dispute, and click on the corresponding bubble beside it. To continue with the filing of a dispute, click on the third bubble. A white text box will pop up.
  5. File a Dispute on Elance Step 8.jpg
    5
    State your reasons for the dispute. Click inside the white box and describe in detail the dispute.
    • Examples of common disputes are clients who refuse to pay and freelancers who cut off contact in the middle of the job.
  6. File a Dispute on Elance Step 9.jpg
    6
    Submit your dispute. Double-check your explanation for the dispute. When you’re satisfied, click on the green “Submit” button below your dispute.
  7. File a Dispute on Elance Step 10.jpg
    7
    Wait for Elance’s response. It can take anywhere from a week to a month, but Elance will get back to you and let you know their decision regarding the issue.
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Categories: Consultancy Freelance and Contracting

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