Avaya

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Avaya Inc.
Private
Industry Next Generation Communications
Predecessor Lucent Technologies
Founded 2000
Headquarters Santa Clara, California, United States
Area served
 Worldwide
Key people
 Kevin J. Kennedy CEO
Products Next-generation customer engagement, team engagement, fabric networking, services and cloud solutions for small, midsize and enterprise business
Revenue

Decrease $4,371 billion (FY 2014)

(FY 2014)[1]
Increase $197 million (FY 2014)[1]
Decrease $ 298 million (FY 2014)[1]
Total assets Decrease $7,234 billion million (FY 2014)[1]
Owner
  • TPG Capital
  • Silver Lake Partners
Number of employees
 13,122 (Sep 2014)[2]
Subsidiaries Avaya Government Solutions
Website USA [1]

Avaya Inc. (/əˈvaɪ.ə/) is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. [3]

History[edit]

In 1995, the company that would become Avaya was part of Lucent Technologies. Before that it had been part of AT&T. [4] In 2000, Lucent's management decided to spin off this business, which was then known as its enterprise communications group. The objective was to give the people who knew the business best the flexibility and focus to accelerate innovation and improve operations. [4] Avaya Inc., with the stock symbol, AV, became an independent company and started trading on the New York Stock Exchange on October 2, 2000. In October 2007, Avaya became a privately-held company when it was acquired by Silver Lake and TPG Capital.[4] Since 2001, the company has sold and acquired several companies to support its current product set, including: VPNet Technologies, Inc., VISTA Information Technologies Inc., RouteScience, Tenovis, Spectel, NimCat Networks, Traverse Networks, Ubiquity Software Corporation, Agile Software NZ Limited, Konftel, Sipera, Aurix and Radvision. [5]

In 2008 Kevin Kennedy took over as the CEO and president of Avaya.[6]

Going private[edit]

October 26, 2007 Avaya was acquired by two private equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.[7][8]As of 2015, Avaya had approximately 12,711 employees. Avaya's global headquarters are located in Santa Clara, California, with Kevin J. Kennedy appointed as its Chief Executive Officer.

Purchase of Nortel's Enterprise Assets[edit]

Through Nortel's bankruptcy proceedings, certain assets related to their Enterprise Voice and Data business units were put up for auction. Avaya placed a $900 million bid and was formally announced as the winner of these assets on September 14, 2009.[9][10]

2011 – present[edit]

In June 2011, Avaya filed with the SEC to raise up to $1 billion in an initial public offering.[11] On October 4, 2011, Avaya reported that it was acquiring Sipera Systems for its session border controller (SBC) functionality and UC security applications.[12][13] On October 19, 2011 it was reported that Avaya would buy Aurix.[14] On April 30, 2012 the shareholders approved the acquisition of Radvision by Avaya for about $230 million.[15][16][17] Avaya was named the official telecommunication equipment supplier for the 2014 Sochi Olympics.[18]

Corporate information[edit]

Avaya's headquarters are located at 4655 Great America Parkway, Santa Clara, California. The company has offices located in over 145 countries worldwide.[19]

Recognition[edit]

  • TMC and CUSTOMER Magazine named Avaya 2015 CUSTOMER Product of the Year Award winner for the Avaya Aura® Experience Portal. [20]
  • Gartner has positioned Avaya as a leader in the 2015 Magic Quadrant for Corporate Telephony. [21]
  • Frost & Sullivan has given Avaya the 2014 Market Leadership Award for Interactive Voice Response systems (IVR) in North America. [22]
  • Avaya has been positioned in the Leaders Quadrant in the 2014 Gartner Magic Quadrant for Unified Communications. [24]
  • Avaya has received the NorthFace Scoreboard Award for delivering world class customer service in 2014. [25]
  • Avaya has been named Nemertes PilotHouse top provider for enterprise video conferencing in 2014. [26]
  • Avaya has moved from “Positive” to "Strong Positive" rating in the 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals. [27]
  • Gartner Magic Quadrant for Contact Center 2014 has positioned Avaya in the Leaders Quadrant for the 14th consecutive year. [28]
  • Frost & Sullivan has granted the 2013 Market Share Leadership Award for inbound contact routing systems in North America to Avaya. [29]
  • Frost & Sullivan has named Scopia Desktop from Radvision as the recipient of its prestigious North American Product Leadership Award in the category of software-based desktop video conferencing in 2013. [30]
  • Avaya has been named a Leader in IDC MarketScape: Worldwide Unified Communications and Collaboration in their 2013 Vendor Analysis. [31]
  • Avaya has been named Champion in the 2013 Info-Tech Research Group Landscape Reports on unified communications and video conferencing. [32]
  • Avaya has received a “Positive” rating in Gartner MarketScope 2013 for group video systems. [33]
  • Frost & Sullivan has presented the 2013 Asia Pacific Market Share Leadership Award for inbound contact routing systems to Avaya. [34]
  • Frost & Sullivan has presented the 2013 Southeast Asia Growth Excellence Award for the video collaboration market to Avaya. [35]
  • Frost & Sullivan has presented the 2013 Southeast Asia Market Share Leadership Award for contact center applications to Avaya. [36]
  • Frost & Sullivan has presented the 2013 Asia Pacific Market Share Leadership Award for self-services systems (IVR) to Avaya. [37]
  • Avaya has received Positive rating in the Gartner MarketScope for IVR Systems and enterprise voice portals in 2013. [38]
  • Avaya has won Six 2012 Stevie Awards for sales and customer service. [39]
  • Avaya has received two Asia Pacific Market Leadership Awards in contact center from Frost & Sullivanin 2012. [40]
  • Avaya has been positioned as a Leader in the 2012 Gartner Magic Quadrant for contact center infrastructure worldwide. [41]
  • Frost & Sullivan has presented the 2013 North American Company of the Year Award in Omni-Channel Customer Engagement to Avaya. [42]
  • Frost & Sullivan Market has granted the 2012 Leadership Award got inbound contact routing systems in North America to Avaya. [43]
  • DellOro Group has called Avaya a leader in Unified Communications and Enterprise Telephony[44]
  • Drew Kraus et al. called Avaya a leader in Contact Center.[45]
  • It was named a as a leader in Enterprise messaging by T3i Group in 2010[46]
  • MZA, Ltd. recognized its Range audio conferencing in 2010.[47]
  • IntelliCom Analytics named it a leader in Hardware maintenance[48]
  • Leaders Quadrant in the Gartner Magic Quadrant for Corporate Telephony, worldwide, in 2009, 2010[49]
  • Leaders Quadrant in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, 2008, 2009, 2010, 2011[50]

Sponsorship[edit]

  • Avaya was the Official Network Equipment Supplier for the 2010 Winter Olympics in Vancouver and the 2014 Winter Olympics in Sochi.[51]
  • Avaya has partnered with Kroenke Sports & Entertainment to create the Avaya Business Center within Pepsi Center in 2014. [52]
  • Avaya has partnered with the World Junior Ice Hockey Championship and gave World Junior Ice Hockey Championship tickets to the Hockey Association for the Developmentally Challenged, a non-profit organization whose goal is to provide developmentally challenged individuals with opportunities to play hockey in a structured program. [53]
  • Avaya has received naming rights to the new San Jose Earthquakes Avaya Stadium in 2014. [54]
  • Avaya has partnered with the Rogers Arena and has created the Avaya Champions Club, located on the Scotiabank Executive Level 200, provides an impressive vantage point where fans can catch all the great NHL action on the ice and off, enjoy world-class cuisine, engage with other fans, or conduct business. [55]
  • Avaya has partnered with the Canary Foundation to help “Tackle Cancer At Its Roots” in 2014. [56]
  • Avaya has partnered with SFJAZZ to help virtual jazz music take center stage in 2014. [57]
  • Avaya has partnered with ZERO1, a collaborative sandbox for the best artists and thought leaders of our time to co‐contaminate, in 2014. [58]
  • Avaya has partnered with Lehigh University Alumni to launch the LU Innovators Affinity Group in the Silicon Valley. [59]
  • Avaya has partnered with FSU and GlobalMed, to enable the growth of telemedicine in rural countries. [60]
  • Avaya Government Solutions has partnered with NORAD to power the NORAD Tracks Santa hotline (1 877 HI-NORAD) providing informative status updates and fielding questions about Santa’s travels around the globe in 2014. [61]

International Avaya Users Group (IAUG)[edit]

In 2010, members from the International Nortel Networks Users Association (INNUA), the International Alliance of Avaya Users (InAAU), and Insight 100INC joined together to form the International Avaya Users Group (IAUG). IAUG has over 5,200 members across 40 countries worldwide. The purpose of the organization is to act as a communication forum for members to connect with fellow Avaya users, provide year-round education and training, and give the user direct access to Avaya. IAUG holds an annual conference called CONVERGE to bring Avaya, IAUG members and industry vendors together.[62]

Avaya professional credential program[edit]

Avaya sponsors a wide variety of IT Professional certifications and training for Avaya products and technologies. The four-level credential program offers opportunities to enhance individual proficiency from a beginner to expert level competence. The certifications (from lowest to highest) begin with a foundational knowledge level then branch into either a Sales & Design area or an Implement & Support area. The levels on top of the foundational level in Sales & Design are APSS (Avaya Professional Sales Specialist), APDS (Avaya Professional Design Specialist), ACDS (Avaya Certified Design Specialist), while the comparable certifications in Implement & Support are either AIPS (Avaya Implementation Professional Specialist) then ASPS (Avaya Support Professional Specialist) or ACIS (Avaya Certified Implementation Specialist) then ACSS (Avaya Certified Support Specialist), with the capstone Implement & Support certification of ACSE (Avaya Certified Solution Expert).[63]

Avaya government solutions[edit]

In 1985, Performance Engineering Corporation (later PEC Solutions Inc.) was founded as a professional services firm that helped government clients with Internet and other advanced technologies. The company specialized in secure web-enabling for clients in homeland security, criminal justice and intelligence, defense and civilian agencies within the federal government and at state and local levels.[64] On June 6, 2005, Nortel Networks Inc. completed the acquisition of PEC Solutions, Inc. to form Nortel PEC Solutions Inc.[65][66] On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.[67] On December 21, 2009, Avaya acquired Nortel Government Solutions as part of Nortel's Enterprise asset sale, merging Avaya Federal Solutions and Nortel Government Solutions to form Avaya Government Solutions Inc.[68] Currently based in Fairfax, Virginia, Avaya Government Solutions operates as a wholly owned subsidiary of Avaya[69] and provides information technology services, consultancy and products to the federal government of the United States.[70]

Avaya solutions Overview[edit]

Avaya offers three key solution sets to address specific business needs: Customer Engagement, Team Engagement, and Fabric Networking. These three solutions categories can be scaled from midmarket to enterprise, are available on the cloud or on-premise, and can be customized using the Engagement Development Platform. [71]

  • Customer Engagement solutions focus on increasing the lifetime value of customers for an enterprise through repeat purchase, referrals, feedback and higher retention. [72]
  • Team Engagement Solutions enable employee connectivity and focus on increasing productivity and retention. [73]
  • Fabric Networking solutions provide the technology to reduce network outages, access information quickly, and integrate new communications channels and applications. [74]

Products[edit]

Networking[edit]

Software-Defined Networking[edit]

Ethernet Switches[edit]

Access Control[edit]

Wireless Networks[edit]

Network Management[edit]

Unified Communications and Collaboration[edit]

Platform and Infrastructure[edit]

Video and Conferencing[edit]

Communication and Messaging[edit]

Patents[edit]

Avaya bought Nortel Enterprise and acquired its patents.[75] This is a list of Patents referenced, cited or explained in Wikipedia articles.[76]

  • US20050007951 – Routed split multilink trunking[77]
  • 7173934 – System, device, and method for improving communication network reliability using trunk splitting[78]
  • 6496502 – Distributed multi-link trunking method and apparatus[79]
  • 7068641 – UNIStim

See also[edit]

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Avaya Stadium

References[edit]

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  2. ^ "SEC filing Sept 2013". SEC. 
  3. ^ / "company overview". Avaya. 
  4. ^ a b c "The Avaya Story". Avaya.com. Retrieved Jan 21, 2015. 
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  6. ^ "Avaya Leadership". avaya.com. Retrieved Jan 23, 2015. 
  7. ^ "Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007". secdatabase.com. Retrieved Jan 19, 2013. 
  8. ^ "Investment Firms Pick Up Avaya For $8.2 Billion". Informationweek.com. June 5, 2007. Retrieved 2011-08-18. 
  9. ^ "Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009". secdatabase.com. Retrieved Jan 19, 2013. 
  10. ^ Sean Michael Kerner (September 14, 2009). "Avaya Closes Nortel Enterprise Deal for $900M". internetnews. Retrieved Feb 16, 2010. 
  11. ^ Julianne Pepitone (June 9, 2011). "Avaya files for $1 billion IPO". CNN Money. Retrieved June 9, 2011. 
  12. ^ "Avaya, Form 8-K, Current Report, Filing Date Oct 4, 2011". secdatabase.com. Retrieved Jan 19, 2013. 
  13. ^ Larry Hettick (October 4, 2011). "Avaya acquires Sipera". Network World. Retrieved Oct 6, 2011. 
  14. ^ "Aurix Acquired by Avaya". Yahoo!. 
  15. ^ "Avaya, Form 8-K, Current Report, Filing Date Jun 6, 2012". secdatabase.com. Retrieved Jan 19, 2013. 
  16. ^ "RADVISION Acquired By Avaya". Radvision. Retrieved 4 Sep 2012. 
  17. ^ Shoshanna Solomon (15 March 2012). "Avaya Agrees to Acquire RadVision for About $230 Million". Business Week. Retrieved 4 Sep 2012. 
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  19. ^ "Avaya Worldwide Locator". Retrieved Aug 18, 2011. 
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  44. ^ "Enterprise Telephony Report, 4Q10". DellOro Group. February 2011. 
  45. ^ Drew Kraus et al (June 2011). "Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide". Gartner Inc. 
  46. ^ "InfoTrack for Converged Applications, Full Year 2010". T3i Group. April 2011. 
  47. ^ "The World UC Applications Market, 2010 Edition". MZA, Ltd. June 2010. 
  48. ^ "Services Market Dashboard, 4Q YE 2010 Global Lifecycle Services Market". IntelliCom Analytics. April 2011. 
  49. ^ Steve Blood et al. (August 2010). "Gartner Magic Quadrant for Corporate Telephony". Gartner Inc. 
  50. ^ Drew Kraus et al. (June 2011). "Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide". Gartner Inc. 
  51. ^ Tim Greene. "Avaya hopes for gold in running the Olympic network". NetworkWorld. Archived from the original on February 12, 2010. Retrieved Feb 16, 201.  Check date values in: |accessdate= (help)
  52. ^ "Avaya Sponsorships". Retrieved Jan 21, 2015. 
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  63. ^ "Avaya Professional Credential Program". Avaya Learning. Retrieved Nov 9, 2014. 
  64. ^ "PEC Solutions Inc.". Washington Post 200PEC Solutions Inc. 2005. Retrieved Apr 1, 2011. 
  65. ^ "Nortel Completes Acquisition of PEC Solutions, Inc.". Business Wire. June 7, 2005. Retrieved Apr 1, 2011. 
  66. ^ Witte, Griff (April 27, 2005). "Nortel to Buy PEC Solutions For $448 Million". The Washington Post. 
  67. ^ "Nortel PEC Solutions Renamed Nortel Government Solutions". Nortel. January 18, 2006. Retrieved Apr 1, 2011. 
  68. ^ "Avaya/Nortel combination aims for greater growth". Nortel. Dec 21, 2009. Retrieved Jan 11, 2012. 
  69. ^ "Introducing Avaya Government Solutions". Avaya Government Solutions. Retrieved Apr 1, 2011. 
  70. ^ "Who We Are". Avaya Government Solutions. Retrieved Apr 1, 2011. 
  71. ^ "Avaya Professional Credential Program". Avaya Learning. Retrieved Nov 9, 2014. 
  72. ^ "Avaya Solutions: Customer Engagement". Avaya.com. Retrieved Feb 2, 2015. 
  73. ^ "Avaya Solutions: Team Engagement". Avaya.com. Retrieved Feb 26, 2015. 
  74. ^ "Avaya Solutions: Fabric Networking". Avaya.com. Retrieved Feb 26, 2015. 
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  78. ^ "System, device, and method for improving communication network reliability using trunk splitting". Retrieved Feb 26, 2011. 
  79. ^

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