Blog

According to PricewaterhouseCooper, security incidents have grown an average of 66% per year for the last five years running. While breaches at retailers and entertainment companies make headlines, all kinds of organizations are affected.

So a new report from Verizon Enterprise should soon be found in the briefcases and backpacks of company managers around the world. The 2015 Verizon PCI Compliance Report says that only 20% of companies passed their interim PCI compliance test in 2014 – and that this low rate of compliance still represented a nearly 100% increase in interim compliance from the year before.

Continue Reading >

Hyper-targeted ‘lifecycle marketing’ promotions are well worth the effortMonitoring your subscriber churn rate is a basic requirement for any subscription business. Managing the “flip side” of churn – your subscription renewal rate – is the next tactical function for any subscription business operator.

Continue Reading >

After all of our postings on limiting customer churn, every subscription business must face the fact that your customers will choose to unsubscribe at some point. It happens. However, there are some simple things that can be done to influence the decision-making process as your customers choose to leave you.

Continue Reading >

Recurly’s subscription automation has a wide range of benefits. A new analysis of Recurly customer transaction data shows that established Recurly customers earn back an average of more than seven percent of total revenues from Recurly’s revenue recovery features alone. 

Continue Reading >

Since our earliest days, Recurly has been an industry leader in providing powerful subscription billing tools for our customers. Towards that end, our product roadmap has always been shaped in part by the needs and requests of you, our loyal merchants. For years, we’ve focused on building and refining the core features you need to run your subscription business smoothly. Of course, the user experience has always been just as important to us. So, we have exciting news to share. We've been hard at work on a new look and feel for the Recurly application, and we'd like to give you a sneak peek!

Continue Reading >

Recurly’s customers rely on our search functionality to find accounts, transactions, and other information so they can solve their customers' problems. By March of 2014, however, Recurly’s search functionality had become an example of tech debt: it worked well enough to ignore, until it didn’t.

Continue Reading >

In our previous post, we described churn as an all-too-neutral term for what it really describes - losing customers, often quite quickly. Now, we take a look at what churn can do to your business.  

Continue Reading >

“Customer retention rates ultimately determine whether your business is growing profitably or not.” - Dan Burkhart, Recurly CEO, November 2011

Here at Recurly, we do all we can to combat churn among your customers. After all, the typical Recurly customer saves more by recovering revenue - which contributes strongly to reducing churn - than the cost of their Recurly subscription.

Continue Reading >

At Recurly we constantly monitor mailing lists, forums, IRC channels and many other places for vulnerabilities that may cause software we use as part of our platform to be insecure. We update software every day, usually within minutes of vulnerabilities being discovered. Today was no exception. We had our production systems patched within an hour of discovering the vulnerability in popular Linux library glibc. This is a write up of how we did it, and how to protect yourself.

 

Continue Reading >

“Insufficient Funds”, “Invalid Card Number”... phrases that merchants fear most. Especially the mysterious, ambiguous “Declined”.

These are messages that accompany a declined credit card. But the decline is not the end of the road for merchants using Recurly. Our service automatically retries many failed transactions. These retries are frequently successful, recovering otherwise-lost money and preventing subscribers from churning.

Continue Reading >