Runkeeper Support

@RKSupport

Lost out on the trails? Tell the Support Team what troubles you, we're here for you M-F, 10AM-6PM EST. Thanks!

Boston, MA
Joined June 2012

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  1. Pinned Tweet

    Need more than 140 characters? No problem, we're chatty too! Submit all the juicy details here:

  2. @benjjwilliams Let us know how it went!

  3. @sonia_turcott You can individually import your activities to Runkeeper here's an article explaining how to do this:

  4. Molly's joining in too! Show us your race bibs!

  5. Annie from RK Support is running the ...are you?!

  6. Hey friends! We're about to head into scheduled downtime for some upgrades. Hold on tight & we'll be up and running again in no time! 🏃🏻

  7. Good news Android friends! We've fixed the GPS issues in v5.11.1 and have sent out a patch. Update to v5.11.2 and you should be good to go!

  8. Hey friends! Looks like our v5.11.1 release for Android might have caused some GPS issues. We're looking into it now!

  9. Big thumbs up to Molly who fixed my account... Super service and speedy replies. 👍🏼

  10. This morning's API problems appear to have been resolved now. Thanks so much for your patience!

  11. Hearing reports of trouble w/ a storage provider that could affect trip & partner syncing - they're working on it & we'll tweet when fixed!

  12. Very pleased with and their speedy response. (Thanks Molly)

  13. Hey iPhone users! Do you want to help us beta test new Runkeeper versions?! Send us a note with your email address!

  14. We're hearing reports of Android users crashing on startup - looks to to be Google Play services related, we're working on it w/ Google now!

  15. We're hearing a few reports about the feed not loading, 404s on the web and syncing not working - we're working on it & hope to fix it ASAP!

  16. Runkeeper Support followed , , and 10 others
    • @jezviviane

      Ik geef vorm door interactie ontwerp en aan on/offline media. In vrije tijd maak ik mensen blij met . Daarnaast doe ik kundalini yoga en mindfulness.

  17. Hey guys! We're noticing some crashing on the iOS app today. Sit tight and we'll have you up & running in no time!

  18. Heads up all, we'll be having some downtime for maintenance tonight from 9pm - 10pm EST. Sorry for any inconvenience that causes!

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