Alexa Support

@Alexa_Support

Official Twitter support for . Follow us & tweet, DM your questions, or submit a request: . Here to help M-F, 9am-5pm PT

San Francisco, CA
alexa.com/help
Joined October 2014
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  1. Mar 30
    Replying to

    Hi Additional date ranges are only available with our Insight and Advanced plans: .

    1 reply
  2. Mar 29
    Replying to

    Hi Unfortunately compression is not supported with our Certify Code at this time.

    1 reply
  3. Mar 29
    Replying to

    Hi Please DM us your email and we'll check on your new account for you. Thanks!

  4. Mar 22
    Replying to

    Hi On just top 500 are available. Longer lists can only be accessed via API at this time.

  5. Mar 9
    Replying to

    Hi Please submit a help request at & our support team can help you with the new plan. Thanks!

  6. Mar 1
    Replying to

    Hi Please DM us your email and we'll take a look at this matter for you. Thanks!

  7. Feb 27
    Replying to

    Hi You can send rank questions to us at .

  8. Feb 27
    Replying to

    Hi Updates got a bit behind early last week but everything is up to date again now.

    1 reply
  9. Feb 15

    Subscription services are fully available again. If you continue to experience any problems please submit a help request.

    1 reply
  10. Feb 15

    Our subscription services are currently down. We're keeping up to date.

    1 like
  11. Feb 15
    Replying to

    Hi It looks like we responded to your help request #130558 on Friday, February 10th, 2017. Cheers!

    1 reply
  12. Feb 7

    Hi @LucaG_79 Have you already submitted a help request? If so please send us your help request # and we'll take a look for you.

  13. Feb 6
    Replying to

    Hi All of our plans are monthly recurring plans. You can find cancelation steps in our FAQ at

    1 reply
  14. Jan 31
    Replying to

    Hi This article explains why your site's rank can fluctuate a lot:

    1 reply 1 like
  15. Retweeted
    Jan 24

    When you find competitor backlinks, you find great opportunities for your own site. Here are 8 ways to find them:

    2 retweets 1 like
  16. Jan 26
    Replying to

    Hi Please submit a help request at and our support team will be happy to look into this matter for you.

  17. 28 Nov 2016

    Our daily traffic builds are currently behind. We're working to fix this & are keeping updated with the latest info.

  18. 22 Nov 2016

    Thanks to customer feedback, the top 1M sites is temporarily available again. We’ll provide notice before updating the file in the future

    7 replies 27 retweets 44 likes
  19. 26 Oct 2016
    Replying to

    Hi Sorry to hear that :( Please DM us your email and we'll help you get setup.

  20. Alexa Support followed , , and 8 others
    • @tnels94 ‏

      Professional wanderluster. Cronkite alum turned PR person. Fan of coffee, Jesus, good music, and baseball. Views are my own.

    • @Waghornscience ‏

      Preschooler Chaser/Baby Snuggler | RTs & links are not really there | Life partner of

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