It is a supervisor’s job to develop and extend the skills of the people on their team, and one way to do that is to encourage them to think creatively. Employers hire people that show they are problem solvers. If you’re going to be their manager, you may have to show that you’re going to[…]
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Your ability to communicate with people is important in any role, your ability to communicate with your boss even more so. You have to show that you have what it takes not only to present information to a manager, but to do so successfully, because there are times in many different jobs when you need[…]
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Employers want to hire those that go above and beyond expectations, and if you do that for the customer – not just the company – then you’re really going to be able to prove that you are going to provide excellent customer support. Many customer management interview questions are specifically designed to gauge whether or[…]
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Soft Skills DO NOT make a soft person. In the past a great leader or manager was seen as tough, intelligent, experienced and well qualified which is why those who possessed a lot of soft skills were often seen as ‘soft managers’. Now we know that’s just not the case. Managers need to be more[…]
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One of the things to remember about all interviews is that there are some questions that do require quite a bit of real background into the topic. If you came from a job where you never really liked the customers very much, you’re going to have a hard time answering questions about a time that[…]
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What is a difficult customer? Is it someone that is easily upset? Someone that is not particularly bright? No, a difficult customer is simply someone that did not have their needs met within your company. Yes, people can be difficult. Many customers act irrationally, or respond to things in ways that are upsetting and unfair.[…]
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There is nothing quite as frustrating as putting a lot of work into a customer or client project only to find that all of that work was for nothing. There is also nothing quite as common, especially when you work for others. For better or worse, customers change their mind often, and employers want to[…]
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“The first step in exceeding your customer’s expectations is to know those expectations.” ~Roy H. Williams If you have worked in customer service, you have had to deal with an unsatisfied customer. Many of them are very annoying. But there is a truth to customer service – if the customer is upset, there is something[…]
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Customers develop relationships with company employees they interact with regularly. This happens naturally over time and so, when a customer is passed off to a new employee for any reason, it can be stressful for the customer. Not everyone loves change and this new relationship can break one of the most important connections the customer[…]
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