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My absolute favorite quote of my life!
#Peace#SwarnaOutpic.twitter.com/3oM83DbXuy
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Swarna Podila Retweeted
I know this comes as a shock, but yes being a teenage racist bigot fascist counts against you when you apply for college, because there are a lot of kids who aren’t teenage racist bigot fascists, and being a racist bigot fascist isn’t ok even when you’re a teenager
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Swarna Podila Retweeted
Not unique to US, ask
@skpodila about the shit show with@British_Airwayshttps://twitter.com/josheac/status/1140729590903525376 …Thanks. Twitter will use this to make your timeline better. UndoUndo -
So, either I pay $31000 now (in addition to the $9000 I already paid back in Aug 2018) for premium economy or allow myself to be cheated by
@British_Airways into Economy fare although I paid for Premium Economy 10 months ago. Way to excel at customer experience,@alex_cruz!Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
And oh hey, the
@British_Airways "Customer Relations" team works for a mere four hours a day -- 9AM to 1PM US Eastern times...you know, because they obviously don't have any unhappy customers or because@BritishAirwSUCK account doesn't exist
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https://twitter.com/British_Airways/status/1140629187809742853 … "I'm concerned to learn this" -- such false statements seem to
@British_Airways's style. Every customer rep said "they understand" my situation, but they obviously don't.@alex_cruz -- are you listening?Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
And "Soph" from
@British_Airways social media says they can't see any of the four DMs I sent them so far. SOME CUSTOMER SERVICE they have!! Hey@alex_cruz -- does your company know the definition of "empathy" at all? Your team has disappointed me big time.Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
Hey guess what, y'all. My options are: (1) pay $31000 now to be in Premium Economy (if I had that kinda money, I wouldn't waste 3.5hrs of my time + energy being on the phone w/
@British_Airways !!!) OR (2) allow myself to be cheated into Economy class altho I paid Prem Eco $Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
To those following this, I’m completely exasperated.https://twitter.com/skpodila/status/1140639917225025538?s=21 …
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Swarna Podila Retweeted
Shit like this is why friends don't let friends fly One World airlines. American, Delta, British Airways, they're all the same... I'd rather walk.https://twitter.com/skpodila/status/1140486748817899520 …
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The British robbed India back in the day.
@British_Airways continues to rob their passengers even today. Way to go, BA.Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
Swarna Podila Retweeted
Incidents like this is why I no longer fly your airline for either personal or professional travel,
@alex_cruz. Are you or anyone else from@British_Airways going to help Swarna?pic.twitter.com/mWkvT3SJNXThanks. Twitter will use this to make your timeline better. UndoUndo -
120 mins after, I asked the
@British_Airways rep to have a superior call me (he assured me of a callback in the next 6-8hrs) because I’m EXHAUSTED and won’t pay $31000 for a mistake I didn’t do. I selected Premium Economy while booking. And I expect to fly Premium Economy now.Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
90 mins on the phone with
@British_Airways reps only to be accused of lying and told to pay an additional $31000 fare changes to get to Premium Economy. WTAF?!Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
Hey
@British_Airways : Is this how you treat your customers? Rob them in broad daylight? Your customer support is of no use. Is there any way your social media team can actually help???Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
Now when we asked the
@British_Airways customer support team to fix this issue, they say that we never selected Premium Economy. Who in their right state of mind pays $2400 for Economy class when booking 10 months in advance?!Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
We book Premium Economy tickets TEN months ago. Now they bump us down to Economy. And they accuse us of lying.
@British_Airways customer support sucks equally bad.Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
Current status: dealing with daylight robbery by
@British_Airways.pic.twitter.com/1MDhvQRRUuShow this threadThanks. Twitter will use this to make your timeline better. UndoUndo -
Swarna Podila Retweeted
This line speaks so true to me. “By doing so, I realized that I was marginalizing my own identity.” I’m working super hard on this now; pls feel free to call me on it. Great read.
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Swarna Podila Retweeted
In Middle School (mid-dark ages for me) we learned about English’s use of masculine 2nd Person for diverse groups & “So complaints that its exclusive of women are wrong; it doesn’t MEAN just males.” So, if it “doesn’t mean,” why be angry to use something clearly inclusive? Oh.
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“Guys” is not a gender-neutral term when addressing a diverse group. I wrote about why I care —https://link.medium.com/9RFjeUDTzX
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