Issue Tracking Software
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Compare the Top Issue Tracking Software of 2020
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Compare the best Issue Tracking software currently available using the table below.
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1
BugHerd by Splitrock Studio
Splitrock Studio Pty Ltd.
BugHerd is a visual feedback tool for websites. It’s like using sticky-notes to pin client feedback and track bugs directly on a page. Loved by thousands of great teams worldwide to manage projects across the web. The BugHerd browser extension and sidebar sends complete and contextual info from the feedback or bug submitted (including screenshots, browser, OS & CSS selector data) to be fully managed via the project and task management kanban board. 🌟Why Install BugHerd?🌟 ⚡ Give and receive feedback with a simple point and click. 💡 So easy to use, it’s perfect to use with non-technical folks. 🗄️ Organise and manage tasks directly via the sidebar. ⏰ Save time and reduce back and forth emails between teams. 🔗 Share and collaborate on tasks with clients and remote team members. 💲 Pricing Try BugHerd free for 14 days Plans start from $39 per month.
Starting Price: 14 Day Free Trial -
2
LiveHelpNow Suite
LiveHelpNow
Fully integrated customer service suite meeting all of your customers' needs. All channels of support in one solution: Live Chat, SMS-to-chat, Chat Bots, Email management, Knowledge base management, VoIP Call Management, contact center analytics. Quick and easy installation, no setup fees, no contracts. Hosted with 99.999% uptime and financial grade AES-256 bit encryption. HIPAA, ADA and PCI compliant. #1 rated 7 years running as best live chat and SMS help desk platform #84 Inc 500 fastest growing company
Starting Price: $21.00/month/user -
3
VIZOR
Vector Networks
VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.
Starting Price: $2.00/year/user -
4
Canfigure
Canfigure
Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.
Starting Price: $5,000 p/a -
5
SysAid
SysAid Technologies
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10,000 customers, from small businesses to Fortune 500 enterprises across 140 countries. Available in 42 languages as a cloud-based and on-premises solution, SysAid combines all the essential IT tools in one platform. For more information, please visit www.sysaid.com.
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6
Freshdesk
Freshworks
Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.
Starting Price: $19.00/month/user -
7
Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.
Starting Price: $5 per month per user -
8
PagerDuty
PagerDuty
PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly. Integrate Data From All Your DevOps Tools. PagerDuty is the central nervous system for your digital ecosystem. We sit at the heart of your technology ecosystem and analyze digital signals from virtually any software-enabled system. We help you intelligently pinpoint issues like outages, as well as capitalize on opportunities, empowering teams to take the right real-time action. 300+ integrations so you’re up and running immediately. PagerDuty integrates seamlessly with applications like Slack, ServiceNow, AWS, Zendesk, Atlassian, and hundreds more. We work how you work. And you can start using PagerDuty immediately, whether your company uses us already or not.
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9
Jira Software
Atlassian
Jira Software by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability.
Starting Price: $10.00/month -
10
Agiloft Service Desk Suite
Agiloft
Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.
Starting Price: $0 -
11
nTask
nTask
nTask is a free online project management platform used by teams and professionals. With nTask, making checklists, managing projects, collaborating with project teams, scheduling meetings and more becomes easier than ever. What makes nTask stand out is that it brings together all the tools needed for small and large teams to collaborate on different projects. Built for Agile teams, nTask lets you create and assign tasks for you and your team, submit and receive daily timesheets and more. Now your team will keep you updated regarding hours worked and will submit time entry against each task so you know exactly where your team's work hours are consumed. Signing up for nTask is easy and free. Start collaborating today!
Starting Price: $2.99 per user/month -
12
qmsWrapper
qmsWrapper
qmsWrapper, world-famous quality management software for Medical Device Creators that is focused on the current FDA, CE mark compliance, regulatory issues and quality requirements specific to these companies. Freshly upgraded with Jira Software integration, updated Traceability Matrix, Risk Module, and Process Engine. Save your time and money by booking your free Live Demo: https://store.qmswrapper.com/
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13
Zoho Desk
Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Starting Price: $12.00 per user per month -
14
TestCaseLab
TestCaseLab
👍 TestCaseLab = strong test case management = more organized testing = higher quality product 🏆 🇺🇦 Test Case Lab is a Ukrainian test case tool that was created in 2016 by QA engineers of Gera-IT company, which provides outsourcing development services. 🚀 From the very beginning, we knew the main issues that QA engineers may have on their projects about writing test cases as we had them on ours. 🧰 TCLab software allows: ✅ Test lab allows doing less routine work comparing to the usual test case management methods (google/excel spreadsheets or the other tool); ✅ Affordable for any type of business (unlimited users, pay only for test cases); ✅ Speed up the testing process; ✅ Has no needless clicks; ✅ Allows update test cases on the fly during a test run in testcase tool; ✅ Easy to understand where to optimize the testing process; ✅ Makes QA team satisfied; ✅ Redmine, Jira, Pivotal, Youtrack, Asana test case management;
Starting Price: $40.00/month -
15
BVDash
BirdView Insight Inc.
BVDash presents a clean multiplexed and unique "Bird's-eye View" Dashboard. A one-stop interface for all project data; a true portal to access all systems and tools that project teams use for complex and simple projects from a single interface. The most powerful, yet simple communication and collaboration tool for all project teams. This solution offers features like program portfolio management, risk management, quality management, issue management, budget, scope, schedules, team communication and much more.
Starting Price: Free -
16
HappyFox
HappyFox
HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.
Starting Price: $29.00/month/user -
17
ServiceNow
ServiceNow
Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the IT, Employee, and Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
Starting Price: $100 per month -
18
Elasticsearch
Elastic
Elastic is a search company. As the creators of the Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash), Elastic builds self-managed and SaaS offerings that make data usable in real time and at scale for search, logging, security, and analytics use cases. Elastic's global community has more than 100,000 members across 45 countries. Since its initial release, Elastic's products have achieved more than 400 million cumulative downloads. Today thousands of organizations, including Cisco, eBay, Dell, Goldman Sachs, Groupon, HP, Microsoft, Netflix, The New York Times, Uber, Verizon, Yelp, and Wikipedia, use the Elastic Stack, and Elastic Cloud to power mission-critical systems that drive new revenue opportunities and massive cost savings. Elastic has headquarters in Amsterdam, The Netherlands, and Mountain View, California; and has over 1,000 employees in more than 35 countries around the world.
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19
Zoho Projects
Zoho Projects
Founded in 1996, Zoho Projects is a software organization based in the United States that offers a piece of software called Zoho Projects. Zoho Projects offers online, business hours, and 24/7 live support. Zoho Projects features training via documentation, webinars, live online, and in person sessions. The Zoho Projects software suite is SaaS, Android, iPhone, and iPad software. Zoho Projects is collaboration software, and includes features such as budget management, client portal, Cost-to-Completion tracking, customizable templates, gantt charts, idea management, kanban board, milestone tracking, resource management, time & expense tracking, and traditional methodologies. Software pricing starts at $25.00/month. Zoho Projects offers a free version, and free trial. Some competitor software products to Zoho Projects include Ravetree, Sinnaps, and HarmonyPSA.
Starting Price: $25.00/month -
20
Kayako
Kayako
Founded in 2001, Kayako is a software organization based in the United Kingdom that offers a piece of software called Kayako. Kayako features training via documentation, webinars, and live online. The Kayako software suite is SaaS software. Kayako offers online, business hours, and 24/7 live support. Kayako offers a free version, and free trial. Kayako is customer service software, and includes features such as assignment management, dashboard, escalation management, issue auditing, knowledge base, task management, issue scheduling, and project management. Software pricing starts at $9.00/month/user. Some competitor software products to Kayako include elevio, Aisera AI Customer Service, and NABD.
Starting Price: $9.00/month/user -
21
SolarWinds Service Desk
SolarWinds
SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage request. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.
Starting Price: $19.00 per user per month -
22
Jira Service Desk
Atlassian
JIRA by Atlassian is a market leader in the Service Desk Management software industry. With over 15-years of experience, Jira is used by globally leading brands that require a robust and streamline ticking service for internal or external teams. With easy-to-use tools and a quick implementation set-up, JIRA also offers one of the most affordable subscriptions in the marketplace. Give your IT department a considerable advantage by letting JIRA provide tools for Contract Management, Incident Managemen, IT Asset Management, an Elegant Knowledge Database, and much more.
Starting Price: $10.00/month/user -
23
Issuetrak
Issuetrak
Resolve issues without the headache with IssueTrak. A powerful and versatile issue tracking and business process management software, IssueTrak helps users take their performance to the next level when it comes to issue tracking, workflow, customer support, complaint management, and help desk. The platform comes with automation tools, as well as reporting, custom forms, alerts, knowledge base, and more.
Starting Price: $19.00/month/user -
24
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk product is an 11-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 8,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), and IT Service Desk (ITIL/ITSM Help Desk). Vision Helpdesk is specifically designed to support for multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or private server version in any workstation operating Windows or iOS. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.
Starting Price: $7.00/month/user -
25
TeamSupport
TeamSupport LLC
TeamSupport is the only customer support solution built for business to business (B2B). The innovative software gives customer relationships a fresh look, by providing a fully configurable system with robust customer database, omnichannel support options, collaborative tools including task management, SLA management, reporting & metrics, and advanced visual support with screen and video sharing. Born in the cloud with mobile functionality, TeamSupport helps users get a detailed understanding of their business customer relationships, as well as visibility into how individual employees are performing. Easily determine how happy each customer is, and identify at-risk customers with AI-enabled customer distress index. Fully customizable automations help you perform repetitive tasks quickly and easily, communicate with various teams instantly, or even send out alerts for escalations, all to help you provide a better customer service experience.
Starting Price: $50.00/month/user