Content Management Systems
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Compare the Top Content Management Systems of 2020
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Compare the best Content Management systems currently available using the table below.
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1
elevio
elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.
Starting Price: $99.00 -
2
NodeBB
NodeBB
NodeBB is modern forum software. It is highly customizable, and combines all the advantages of today's mobile and social web with the deep community engagement of classic Internet bulletin boards. Built on the high-performance Node.js platform, NodeBB can scale to power the largest and most active brand communities.
Starting Price: $250.00/month -
3
Perfect Channel
Perfect Channel
We build B2B and B2C marketplaces, increasing efficiency and transparency in our clients business processes. We are experts in auction technology, deploying diagnostic tools to deploy the most effectic auction models for any given marketplace. We overlay our markets with Data Science in the form of ML and AI, utilising real-time analytics and prediction algorithms.
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4
AmeriCommerce
AmeriCommerce
There's simply no other solution that does multiple storefronts, B2B eCommerce, and complex product catalogs quite like AmeriCommerce. Whether you're a small business or a high volume e-commerce giant, you can rest easy that AmeriCommerce is the feature-rich platform that won't limit you from scaling even larger. Try our free trial and see for yourself why merchants all over the world are choosing AmeriCommerce.
Starting Price: $24.95/month -
5
Onehub
Onehub
Onehub is the secure file storage and sharing service built for businesses of any size. Bank-level encryption of your data as well as our granular, role-based permission structure means you can control who has access to your content and share critical business files with confidence. Onehub offers a suite of robust business tools such as virtual data rooms, client portals, Google Docs integration, automatic watermarking, branded workspaces, and custom agreements to enhance and expand your file sharing. Customize your Onehub Workspace to give content sharing a more professional, polished look and create your own Client Portal. Onehub’s virtual data rooms allow your business to send proprietary information to clients while keeping collaborators anonymous.
Starting Price: $37.50/month -
6
TrueDialog
TrueDialog
TrueDialog is an enterprise-grade SMS texting platform built for businesses and higher education institutions. TrueDialog is a plug and play business texting solution that comes with dozens of pre-built tools as well as a robust SMS texting API. Its applications include SMS marketing, SMS customer service, emergency alerts, and two-way texting.
Starting Price: $79.00/month -
7
Podium
Podium
Centralize all business reviews from across different platforms with Podium, an online review solution. Podium allows users to see their reviews and gain more customer feedback for quick and better-informed decisions. Podium can be accessed through its free iOS and Android app for sending review invitations, check analytics, and manage existing reviews.
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8
MasterControl
MasterControl
MasterControl provides a complete line of quality and compliance software solutions and services to customers worldwide. Combining industry best practices and flexibility, MasterControl products enable companies to ensure compliance and get to market faster. MasterControl's enterprise quality management software system covers audit and observations, batch records, Bill of Materials (BOM), documents and records, food safety, training and competencies, and more.
Starting Price: $1000.00/month -
9
Rain Point of Sale
Rain Retail Software
Rain is a cloud-based retail point-of-sale and website system. With Rain, your inventory is always up-to-date with what is sold online and in your store. The easy-to-use interface allows you to manage customers, loyalty, classes, equipment repairs, purchase orders, reports, calendar events, Quickbooks integration and more. Rain's marketing suite will keep you in close contact with your customers through email marketing and text message marketing. All customers get unlimited support.
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10
Tovuti LMS
Tovuti
Tovuti's all in one cloud-based learning management system (LMS) gives you all the tools you need to create, deliver, and track the effectiveness of your eLearning programs.
Starting Price: $450 per month -
11
ViewCenter
ICM Document Solutions
ViewCenter by ICM Document Solutions is a scalable document management solution that’s designed to be accessible from any device with an Internet connection (desktop, laptop, mobile). It’s flexible for businesses of any size, and it can be customized based on a company’s specific needs. Features within the ViewCenter platform include customizable permissions, support for all file types, detailed activity logs, keyword and content searching, revision control, automated retention and disposition processes, and a drag-and-drop upload tool. When coupled with ICM’s suite of supporting applications and services including eForms, portals, a high-volume scanning module, and custom development, companies have all of the necessary tools to improve their business processes surrounding the gathering, maintenance, distribution and retention of critical documents and records. ViewCenter meets regulatory agency compliance and security requirements specific to their industries.
Starting Price: $36.00/month/user -
12
Boro
Elecard
Video quality control tool. Software solution for UDP, RTP, HTTP and HLS streams quality control and measurement of QoS and QoE parameters in all segments of distributed networks. Probes operating 24/7. You have total control over the network. Less than 30 minutes to begin monitoring your streams. Save on specific equipment, reduction of network maintenance expenses. Friendly data layout and all the advantages of web interface. Stable customer base thank to continuous quality control and quick fixation of detected violations. Available as a cloud service or stand-alone solution for local networks. Elecard Boro software probes monitor packet loss, video freeze, SCTE35 labels for UDP/HLS/DASH/RTP/HTTP. The solution provides fast and cost-effective monitoring of content delivery networks and ensures localization of the most common violations.
Starting Price: $200 per month -
13
Integrify
Integrify
Integrify is a low-code, cloud-based workflow automation platform that helps businesses build automated processes, design dynamic forms, create self-service portals and dashboards, track performance, and review activity audit trails. Thanks to our open API, Integrify can integrate with most enterprise applications like ERP, CRM, HRIS, etc. That means our customers can freely move data between systems as part of any process. We also offer a dedicated account manager, full implementation services, and coaching to help make every automation project successful. -Unlimited Forms -Unlimited Processes -Unlimited File/Document Storage -Unlimited Transactions/Requests -Unlimited Audit Trails -Unlimited Reports/Dashboards -Branded Self-Service Portal -API Integration -Free Workflow App Starter Templates -Dedicated Account Manager
Starting Price: $35/mo/user -
14
Adzerk
Adzerk
Adzerk's APIs make it easy for engineers and PMs to build their own server-side, fully-customized ad server. Top e-retailers and user communities use Adzerk to build innovative ad servers to promote anything from native ads to internal content to sponsored listings (where vendors and sellers pay for their organic listing to be promoted in search and browsing results). Engineers reliably see a 90%+ reduction in dev time using Adzerk’s APIs versus doing it entirely from scratch. Adzerk’s customer list includes Fortune 500 brands, public companies, and unicorn startups, including Bed Bath & Beyond, LiveNation/TicketMaster, Wattpad, TradingView, imgur, Strava, and many more. Our Ad.Product community makes it easy for product managers, engineers, ad ops, and others to discover and discuss how to build innovative, user-first ad platforms. Join us: http://bit.ly/349Lmvh
Starting Price: Custom -
15
LOCATE Inventory
New Tack Inc.
LOCATE is a scalable, cloud-based inventory and order management solution designed to help product-based businesses succeed in the mid-market. From warehouse basics, such as kitting, barcoding, and tracking, to advanced workflows like drop shipping, outsource manufacturing, and wave picking, LOCATE brings the power of an ERP system to the mid-market. LOCATE is the ideal solution for inventory-based companies looking to grow. Designed with the end-user in mind, LOCATE offers powerful features within a flexible, intuitive software. Above all, our superior customer service is what sets LOCATE apart; our customers aren’t just purchasing software, they are partnering with a team who will help them succeed.
Starting Price: $100/month/user -
16
Business Systems Integrators
Business Systems Integrators
Acquire specialized services for implementation of Electronic Data Interchange and automation of supply chain with Business Systems Integrators, a premier software firm. Business Systems Integrators focuses on giving high-quality product and expert-level services to meet the needs of distributors and manufacturers. Business Systems Integrators has a team of professionals with extensive knowledge of EDI system implementation, process automation, data integration, and more.
Starting Price: $1200.00/one-time -
17
DocketManager
DocketManager Inc.
DocketManager has been built from the ground-up by printers, for printers. The System is a cloud-based print management MIS solution with a fully integrated Web-to-Print. Developed as a powerful software that includes a completely integrated suite of tools for managing an entire company from one system. DocketManager is designed to handle full or hybrid shops that include digital, offset, wide format, label, in-plant/edu, and other specialty markets.
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18
PSIcapture
PSIGEN Software, Inc.
Turn documents, databases and email data into actionable information. PSIcapture does much more than just convert documents from paper to digital format. It’s advanced, automated document capture and data extraction designed to meet all the needs of any organization. Organizations use an array of scanning devices and document management applications to meet their needs, which are subject to change over time. PSIcapture is unique in its ability to integrate with any scanning device and route information to more than 60 ECM systems. No matter the size and scope of an organization, whether it has 10 employees in one office or 500 scattered across several locations, PSIcapture will make document processes easy and efficient. Competitively priced, truly scalable and uniquely versatile, PSIcapture is the ideal document capture solution. A single capture platform designed to meet all the needs of an organization.
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19
Aventri
Aventri
Rather than cancelling your events, consider going virtual? Aventri can now power virtual, hybrid and in-person events. Aventri's all-in-one event and meetings solution has powered over 300,000 events, helping our customers realize their event and business goals by driving savings and increasing returns. Our event management technology gives you the power to collect, manage, and analyze attendee and event data, so you can make more strategic decisions and improve future events. Aventri's fully integrated event management software platform provides event & meeting planners with event registration, event marketing, project & budget management many more capabilities, combined with best in class onsite solutions from badge creation and printing, to onsite check in and access control.
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20
Usersnap
Usersnap
Usersnap provides a user feedback platform to help businesses understand, process, analyze, and monitor feedback, improving their companies and themselves by tracking growth and progress along the way. The extensive feedback use cases enable your business to get feedback along the user journey including: QA, CSAT, NPS, feature requests, bug tracking, visual design feedback and more. More than 20,000 companies have collected over 3 million customer feedback items with Usersnap, including Microsoft, Facebook, Canva, Lyft, and many more.
Starting Price: $9.00/month -
21
Codeproof
Codeproof Technologies
Codeproof Technologies Inc. is an American software and technology company that offers a suite of cloud mobile device management(MDM) software and integrated security solutions. The company offers software as a service(SaaS) environment. The company’s flagship platform is the Codeproof platform, an MDM solution that offers customers an industry-leading feature set, easy onboarding, and a simple interface. Codeproof It also offers DriveSafe, SiteSecure, and Managed Mobile Hotspot, which allows individuals and companies to manage and secure mobile devices. Their offerings are built on a patent granted in July 2015. The company is best known for associating with medium and large organizations and helps them create a centralized environment for endpoint management of their workforce. The company is headquartered in Redmond, Washington.
Starting Price: $3/device/month. Setup and support included. iOS/Android/Windows all in one cloud platform. -
22
Boomset
Boomset
Boomset provides an end-to-end solution for in-person, virtual and hybrid events. The award-winning live event functionality - like digital entry management and on-demand printing - fully supports the virtual solution. The virtual web and mobile platform includes features like live streaming and prerecorded multi-sessions, a virtual exhibitor area with lead capture, gamification, and attendee engagement via 1-to-1 video calls, live chat, and Q&A. Coupled with our best-in-class customer support, Boomset makes event management simple for organizers for all types of events, anywhere in the world.
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23
PerfectForms
PerfectForms
Create any type of online form or workflow application with PerfectForms, a feature-rich, web-based form and workflow process software. Featuring an easy-to-use drag-and-drop editing environment, PerfectForms lets organizations and their diverse departments create online forms or develop a complex automated workflow process without writing a single line of code. The platform also comes with powerful reporting capabilities, integration with third party systems through web services or API, and multiple deployment options.
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24
Nintex
Nintex
Enterprise organizations around the world leverage the Nintex Platform every day to quickly and easily manage, automate and optimize their business processes. Nintex Platform includes capabilities for process mapping, workflow automation, document generation, forms, mobile apps, process intelligence and more, all with an easy to use drag and drop designer.
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25
Adobe PDF Library
Datalogics Inc.
The Adobe PDF Library SDK from Datalogics allows you to incorporate Adobe's PDF functionality into your own applications. Built with the same core technology that Adobe uses to build Acrobat, the Adobe PDF Library SDK is a low-level PDF library that contains a powerful set of native C/C++ APIs with interfaces for .NET and Java.
Starting Price: Custom Pricing
Software solutions for CMS (content management system) can seem like a daunting and highly confusing selection process, but examining what you need, what’s offered, the ease of use, overall performance, and customer support quality can help narrow down the options tremendously.
There are two broad categories for business CMS. The first provides services for website content publishing. The second provides an infrastructure to organize business documents. Of course, there’s also an array of specialized workflow software to consider, and vendors are constantly tweaking and updating their products - sometimes for the better and sometimes for the worse.
This CMS guide will walk buyer through everything they need to know and consider to make the best possible selection for their business needs.
Content Management System: What Is It?
By content, the system can be designed to manage a plethora of items, including service invoices; record documents, such as birth certificates and medical records; office documents, such as spreadsheets; multimedia files; website copy; and social media content.
The actual system consists of software solutions to store, organize, and or create such content for you, the buyer.
When searching for a CMS product, buyers will find two main groupings, one for web content management and one for document management.
Document management systems, or DMS, mainly deals in printed or electronic content that’s for a business’s internal usage. In other words, this content isn’t distributed externally to the public. Contracts, invoices, company reports and so forth would be examples of the documents this type of system manages. Virtual data rooms are often used to securely serve and store such internal documents.
Web-CMS, or W-CMS, is CMS designed for company websites. These systems help to create content within a website that is intended for public distribution, such as blog content or building an online store front.
Common Features of Content Management Systems
Think of CMS products as the difference between a high-end, specialty knife and a good-functioning multitool. Some products are single applications that excel in a speciality service. Other products offer a more integrated suite of services that’s geared to cover many bases and offer multiple applications under a single roof.
Each DMS or W-CMS application is designed to manage a certain type(s) of content, with some applications being offered solo and some as part of a bundled suite.
Publishing has creating features like text editing, blogging modules, web page creation, and workflow management.
E-commerce assists in online store creation and maintenance. E-forms helps to create client-completed forms. Intranet is used to distribute content to employees through an internal website. Social networking allows readers to interact with social media content, share it, and comment on it.
As far as DMS goes, document capture and image processing is used to convert print to digital copy. Digital asset management uploads, stores, and organizes digital media. Case management creates business process documents and automates the workflow process. Contract management tracks and automates transaction documents throughout their need to exist. Records management stores, organizes, archives, and retrieves company records. Business process management is for more large-scale, advanced document tracking and workflow management. Reporting and analytics assists in compliance issues.
What Does Enterprise Content Management Mean?
Enterprise content management, or ECM, is a term often seen within CMS offerings. ECM has multiple products that fall under its umbrella, but the key distinguishing feature of this type of content management is that the solutions are all designed for a business’s large-scale content needs.
However, large-scale doesn’t imply that the business must be some mass conglomerate to need/use ECM. What makes a CMS be subcategorized as a ECM is based on size, scale and affiliation in relative terms.
EMS is associated with document management products more so than W-CMS. As such, it’s affiliation is often interchangeably used within the broader category.
Enterprise is also a term reflective of the size of the company employing it. The natural functioning of larger companies is that they simply produce more content volume and require a larger scale and higher functioning system to meet that demand. So, enterprise vendors specifically have the expertise and systems to meet those high-volume content demands. That’s not to say small to midsize businesses can’t benefit from EMS, especially if the have a business model highly reliant upon content in their primary business functions.
Lastly is scale, which is indicative of a multi-department business model working together for central, cohesive objectives. So, ECM is used to meet unified company-wide document solutions and strategies verses software needs that vary across the individual multi-departmental units within a company.
CMS Case Management Application
Let’s take a case of a chain business distributing company content throughout its locations to individual workers via electronic records on company servers and a CRM system.
A customer previously called to make a complaint. Under the above system, management of this complaint may be in an employee’s human memory alone, on a slip of paper in a landfill, or lost in the email abyss. If the complaint is unresolved and the customer calls back, then the chances are that the complaint process will start at ground zero again and only further delay or incapacitate a resolve. The customer is likely lost.
CMS software for document management solutions enables the same scenario to go much differently. The second call from the customer would involve the employee being able to pull up the customer’s account to view every interaction involved and any standardized informational guidelines to help the employee assess the subsequent steps to be taken.
Determine The Type Of CMS A Business Needs
There are a lot of CMS products to choose from on the market, making it difficult for businesses to determine exactly which type best meets their needs. It helps to identify yourself within a buyer profile common to the CMS marketplace.
Is your website considered novice? Buyers implementing their first website or undergoing their initial functionality assessments often look to CMS for help in either creating or revamping under-leveraged aspects in marketing and business operations. A user-friendly W-CMS solution can help website owners find the tools they need to better engage users.
You want to upgrade from print-documents? Most first-time buyers of CMS are small business owners evaluating initiating CMS as a way to digitize and modernize from their current desktop applications like Microsoft Word. Their files are being stored on desktops and copies are simply click and print, an outdated process by any standard. A starter to mid-range document solution would enable you to digitize storage, organization, and processing of your company’s documents.
You need a content management solution for only a specific department within your business? You’re called a departmental buyer. Take a Human Resources department as an example; you may need a specific system to organize existing employee records and introduce new employee records.
You need multiple software systems interacting with the CMS? You need a universal CMS solution to replace the various departmental CMS solutions existing throughout your various departments. These are large enterprise needs, requiring extensive customization to achieve security, create consistency, or initiate an in-depth analysis to improve business operations and processes. Enterprise content management solutions would meet this buyer’s needs.
Your industry is highly regulated? You have very strict guidelines to follow in order to comply with protecting sensitive documents and records and/or stringent requirements for reporting? Such entities exist throughout government bodies, the health care industry, and financial institutions. Specialized CMS products are a market niche that serve compliance, audit, and reporting needs of such regulated industries.
CMS Benefits
There are innumerable benefits to implementing the right CMS software for your business, no matter its size or niche. However, it’s imperative to ensure you’ve implemented the appropriate document solution, the appropriate way. Otherwise, you’re setting yourself up for unwarranted failure.
Most companies failing to reap the rewards of CMS experience this failure for one, if not all, of three reasons. First, they’ve failed to first research how their users create, share, and store content in relation to current practices. Second, they neglect to properly train and transition their staff toward the newly applied document solution. Third, as it relates to other operational caveats of their business, they haven’t invested in the right integrations and customizations to streamline the document solution into these other processes that remain at work.
If properly integrated, however, CMS has the potential for invaluable benefits. It helps to maintain a secure documentation, reporting, and compliance system for highly regulated operations. Scanning and uploading documents improves appropriate accessibility, record-keeping, and efficiency. Streamlining is improved with automation and workflow software.
An interactive website helps attract and retain users, engaging them in high-quality, easy to navigate content.
Ensure You Understand CMS Market Trends
Again, buyers are faced with innumerable offerings for content management software. As you complete your due-diligence, you’ll want to keep some CMS industry trends in mind, such as cloud-based CMS, if the CMS involves collaboration, and compliance needs.
One of the biggest moving trends in both document and website content management is cloud-based CMS. Traditional content management involves an on-site intranet. This new trend is an alternative storage solution using cloud-based subscriptions. It’s offered by innovative companies like Acquia, M-files, and SpringCM.
Content is rarely created by just one individual within a company or contract agency. Many hands and eyes are involved in collaborating to author and create the totality of a business’s documents. To be efficient and accurate, the process requires tools for these individuals and groups to share and discuss amongst themselves as they work. If you doubt these collaboration tools are needed, demanded, essential, then just look at the 55% subscription growth Yammer experienced in the first year the chat tool was acquired by Microsoft Sharepoint as proof.
In 2012, the Managing Government Records Directive was signed into law. It focused in on financial, government, and health industry applications in relation to records regulations. Digital record keeping, audits, and security have some strict regulations and heavy penalties for lack of compliance. Any regulated industry needs document management solutions to not only comply with existing laws... but to stay on-task with the ever-evolving criteria and standards being set forth at any given time.
Stick To Tried And True Selection Tactics For New Software Vendors
Variables, variables, and more variables. The amount to consider when selecting a new software vendor is mind numbing. You want the due diligence of the selection process to be as thorough as it is expedient. Here is a user-proven tactic strategy to help you along. Make sure you check each off the list before you proceed to signing on the dotted line.
Complete a request for proposal. Check your vendor’s references. Always allow your business attorney to review agreements and contracts. Assess the financial viability of any potential vendor.
CMS Pricing Options
Basically CMS software is priced one of two ways. You’ll need to determine which best suits your needs based on your business model and budget.
Subscription-based pricing is a monthly or annual fee rate. SaaS, or Software-as-a-Service, is based around how many users will access the system. It may alternatively (or in addition) be based on usage of storage space.
The other option is a one-time/one-user/one-computer rate. This varies in conditions. Some require licenses for each user and some allow multiple users on one license. Services like support and training may require additional fees.