Issue Tracking Software
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Compare the Top Issue Tracking Software of 2020
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Compare the best Issue Tracking software currently available using the table below.
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1
TeamSupport
TeamSupport LLC
TeamSupport is the only customer support solution built for business to business (B2B). The innovative software gives customer relationships a fresh look, by providing a fully configurable system with robust customer database, omnichannel support options, collaborative tools including task management, SLA management, reporting & metrics, and advanced visual support with screen and video sharing. Born in the cloud with mobile functionality, TeamSupport helps users get a detailed understanding of their business customer relationships, as well as visibility into how individual employees are performing. Easily determine how happy each customer is, and identify at-risk customers with AI-enabled customer distress index. Fully customizable automations help you perform repetitive tasks quickly and easily, communicate with various teams instantly, or even send out alerts for escalations, all to help you provide a better customer service experience.
Starting Price: $50.00/month/user -
2
BugHerd
Splitrock Studio Pty Ltd.
BugHerd is the worlds simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Just point and click, like using sticky-notes to pin client feedback on your site. πBugHerd works in 3 easy steps:π 1. β‘Pin feedback to a webpage using the intuitive browser extension. 2. π‘Contextual metadata is automatically added to all pinned feedback. 3. ποΈ?Tasks cards are instantly created from feedback, helping you manage your workflow. No more emails, no more spreadsheets, no more headaches. Get started in minutes with a free 14 day trial today, no credit card or payment required.
Starting Price: 14 Day Free Trial -
3
Project Insight
Project Insight
Project Insight is award-winning work & project management software that centralizes all of your work, tasks, and projects into one easy to use online platform. We offer a completely FREE expandable version or a full-featured enterprise edition.
Starting Price: FREE + $3 ADD-ONS + ENTERPRISE -
4
LiveHelpNow Suite
LiveHelpNow
Fully integrated customer service suite meeting all of your customers' needs. All channels of support in one solution: Live Chat, SMS-to-chat, Chat Bots, Email management, Knowledge base management, VoIP Call Management, contact center analytics. Quick and easy installation, no setup fees, no contracts. Hosted with 99.999% uptime and financial grade AES-256 bit encryption. HIPAA, ADA and PCI compliant. #1 rated 7 years running as best live chat and SMS help desk platform #84 Inc 500 fastest growing company
Starting Price: $21.00/month/user -
5
Usersnap
Usersnap
Usersnap provides a user feedback platform to help businesses understand, process, analyze, and monitor feedback, improving their companies and themselves by tracking growth and progress along the way. The extensive feedback use cases enable your business to get feedback along the user journey including: QA, CSAT, NPS, feature requests, bug tracking, visual design feedback and more. More than 20,000 companies have collected over 3 million customer feedback items with Usersnap, including Microsoft, Facebook, Canva, Lyft, and many more.
Starting Price: $19.00/month -
6
VIZOR
Vector Networks
VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.
Starting Price: $2.00/year/user -
7
Canfigure
Canfigure
Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.
Starting Price: $5,000 p/a -
8
SysAid
SysAid Technologies
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises in 140 countries. Available in 42 languages as a cloud-based and on-premises solution. - Everythingβs cross-referenced within SysAid e.g. every ticket, asset, patch, and related item, to help close the loop faster. - Built-in service orchestration and service desk automation to slash ticket resolution time. - Native asset management and CMDB to help simplify the process for tracking/auditing all IT and non-IT equipment. - Easy self-service adoption with an effortless, omni-channel end-user experience, enabling one-touch tickets. - Codeless configuration, so you can work the way you want (instead of adapting to rigid tools provided by others). - Out-of-the-box reporting, BI analytics, and configurable dashboard
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9
Freshdesk
Freshworks
Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.
Starting Price: $19.00/month/user -
10
Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.
Starting Price: $5 per month per user -
11
PagerDuty
PagerDuty
PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly. Integrate Data From All Your DevOps Tools. PagerDuty is the central nervous system for your digital ecosystem. We sit at the heart of your technology ecosystem and analyze digital signals from virtually any software-enabled system. We help you intelligently pinpoint issues like outages, as well as capitalize on opportunities, empowering teams to take the right real-time action. 300+ integrations so youβre up and running immediately. PagerDuty integrates seamlessly with applications like Slack, ServiceNow, AWS, Zendesk, Atlassian, and hundreds more. We work how you work. And you can start using PagerDuty immediately, whether your company uses us already or not.
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12
Jira Software
Atlassian
Jira Software by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability.
Starting Price: $10.00/month -
13
Wrike
Wrike
Get full visibility and control over your tasks and projects with Wrike. A cloud-based collaboration and project management software, Wrike is trusted by leading companies, such as airbnb and Verizon, to help their teams achieve more. Wrike offers world-class features that empower cross-functional, distributed, or growing teams take their projects from the initial request stage all the way to tracking work progress and reporting results.
Starting Price: $9.80 per user per month -
14
nTask
nTask
nTask is a free online project management platform used by teams and professionals. With nTask, making checklists, managing projects, collaborating with project teams, scheduling meetings and more becomes easier than ever. What makes nTask stand out is that it brings together all the tools needed for small and large teams to collaborate on different projects. Built for Agile teams, nTask lets you create and assign tasks for you and your team, submit and receive daily timesheets and more. Now your team will keep you updated regarding hours worked and will submit time entry against each task so you know exactly where your team's work hours are consumed. Signing up for nTask is easy and free. Start collaborating today!
Starting Price: $2.99 per user/month -
15
Zoho Projects
Zoho
Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices.
Starting Price: $18 per month -
16
Zoho Desk
Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Starting Price: $12.00 per user per month -
17
Agiloft Service Desk Suite
Agiloft
Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.
Starting Price: $0 -
18
qmsWrapper
qmsWrapper
qmsWrapper, world-famous quality management software for Medical Device Creators that is focused on the current FDA, CE mark compliance, regulatory issues and quality requirements specific to these companies. Freshly upgraded with Jira Software integration, updated Traceability Matrix, Risk Module, and Process Engine. Save your time and money by booking your free Live Demo: https://store.qmswrapper.com/
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19
Backlog
Nulab
Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.
Starting Price: $20.00/month -
20
Freshservice
Freshworks
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
Starting Price: $29.00/month/user -
21
Hansoft
Hansoft
Hansoft is the agile project management tool for enterprise teams. Fast, efficient, and flexible, Hansoft empowers teams to collaborate more efficiently so they can advance together and build better products. Hansoft runs natively on leading operating sytems including OS, Windows, and Linux, and offers tools for Scrum and tailored agile methods, Kanban, collaborative Gantt scheduling, defect tracking, news feed, chat, document management, external party collaboration, long term planning, real-time reporting, workload and portfolio analysis.
Starting Price: $28.00/month/user -
22
TestCaseLab
TestCaseLab
π? TestCaseLab = strong test case management = more organized testing = higher quality product π? πΊπ¦ Test Case Lab is a Ukrainian test case tool that was created in 2016 by QA engineers of Gera-IT company, which provides outsourcing development services. π From the very beginning, we knew the main issues that QA engineers may have on their projects about writing test cases as we had them on ours. π§° TCLab software allows: β Test lab allows doing less routine work comparing to the usual test case management methods (google/excel spreadsheets or the other tool); β Affordable for any type of business (unlimited users, pay only for test cases); β Speed up the testing process; β Has no needless clicks; β Allows update test cases on the fly during a test run in testcase tool; β Easy to understand where to optimize the testing process; β Makes QA team satisfied; β Redmine, Jira, Pivotal, Youtrack, Asana test case management;
Starting Price: $40.00/month -
23
BVDash
BirdView Insight Inc.
BVDash presents a clean multiplexed and unique "Bird's-eye View" Dashboard. A one-stop interface for all project data; a true portal to access all systems and tools that project teams use for complex and simple projects from a single interface. The most powerful, yet simple communication and collaboration tool for all project teams. This solution offers features like program portfolio management, risk management, quality management, issue management, budget, scope, schedules, team communication and much more.
Starting Price: Free -
24
Wix Answers
WixAnswers.com
Wix Answers is the industryβs first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.
Starting Price: $80/month/per user -
25
HappyFox
HappyFox
HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.
Starting Price: $29.00/month/user