IT Management Software
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Compare the Top IT Management Software of 2020
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Compare the best IT Management software currently available using the table below.
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1
NinjaRMM
NinjaRMM, LLC
If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting.
Starting Price: $3.00/month -
2
Thinfinity Remote Desktop Server
Cybele Software
Access Windows applications and desktops via web browser without installing or configuring any client-side software. Thinfinity Remote Desktop allows users to securely access computers from any device with an HTML5 browser. Publish your Windows Applications on the Cloud and allow your users and clients to run your Windows Applications from anywhere on any device. Thinfinity Remote Desktop Server enables ISVs to quickly transform their Windows applications into Web-based, Cloud-hosted services. Offer your Software as a Service (SaaS)! With support for Windows, macOS X, iOS, Android and Chromebook among others, Thinfinity® Remote Desktop Server will enable you to provide users with remote access solutions immediately, wherever they are.
Starting Price: $80 -
3
Auvik
Auvik Networks
Auvik's cloud-based network management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer.
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4
SolarWinds N-central
SolarWinds MSP
Join the thousands of MSPs and IT professionals who use SolarWinds N-central to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to scale. With the time you save, you can invest more in your business. N-central can help you: 1) Proactively monitor everything on your customer networks – not just servers and workstations – and troubleshoot quickly 2) Stay on top of threats with features like MFA, antivirus, integrated Endpoint Detection and Response, data backup, disk encryption, email protection, and password management 3) Automate routine tasks using Rules and Filters to customize policies by customer, site, or device type to get the precision and control you want
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5
FlexNet Manager
Flexera Software
FlexNet Manager helps enterprises manage and take control of their hardware and software assets. An all-in-one hardware and software asset management, license compliance, and software license optimization solution, FlexNet Manager offers businesses complete and accurate data on their hardware and software assets so they can manage and cut costs. FlexNet also offers powerful data analytics for greater visibility on software assets and utilization.
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6
SolarWinds Passportal
SolarWinds MSP
SolarWinds® Passportal provides simple yet secure password and documentation management tailored for the operations of an MSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords & client knowledge quick and easy from virtually any connected device. The SolarWinds® Passportal product suite also offers value-added service products including Documentation Manager, Blink™ and Site™ all which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats and network vulnerabilities.
Starting Price: $18.00/month -
7
7SIGNAL
7SIGNAL
For organizations that rely on mission critical Wi-Fi to conduct business, 7SIGNAL is a cloud-based Wireless Network Monitoring (WNM) platform that continuously tests the wireless network for performance issues – maximizing network uptime, device connectivity and network ROI. Unlike other providers, who monitor the network from the inside-out at the infrastructure level, 7SIGNAL operates on the networks edge, monitoring the “air� and capturing the user experience on the client device. Modules Sapphire Eye is a state-of-the-art Wi-Fi sensor developed and patented by 7SIGNAL. Sapphire Eye hardware sensors are installed on-site and are uniquely designed to measure wireless network service quality remotely using cloud-based software. Mobile Eye is a Software as a Service (SaaS) application developed and patented by 7SIGNAL. Mobile Eye is installed on the end user’s wireless device and empowers organizations to continuously monitor the wireless network from the end point.
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8
UberCloud
TheUberCloud
If you're an IT leader supporting engineers, you have a challenging task keeping up with the latest advances in cloud technologies. The UberCloud HPC platform combines powerful cloud HPC hardware with superior management capabilities to help IT leaders provision and manage cloud clusters, deploy simulation software applications, monitor their spend, and give them complete control.
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9
Zing
Azul Systems
Only JVM with pauseless garbage collection technology, ensuring fast startup and consistent high performance without GC pauses, jitter, or application timeouts. Optimized for Linux and x86 platforms, running on-premises or in the cloud, Zing is designed for enterprise applications and production workloads ranging from web-facing apps and human-facing response times to latency-sensitive trading and payments platforms. “They were the only JVM that we could truly trust to not fail us,� said one survey respondent, a VP of Infrastructure Technology and DevOps. “In a high-stakes environment,� said another respondent, a CTO, “you cannot afford anything less than Azul.�
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10
Testim
Testim
Testim is the fastest path to resilient end-to-end tests—codeless, coded or both. Testim lets you create amazingly stable codeless tests that leverage our AI, but also the flexibility to export tests as code. You can leverage Testim’s modern JavaScript API and your IDE to debug, customize or refactor tests. Store them in your version control system to keep them in sync with branches and run tests on every commit. Customers like Microsoft, NetApp, Wix, and JFrog run millions of tests on Testim each month. Learn more at on our website!
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11
Splashtop Remote Support
Splashtop
Remotely support internal and client computers with unattended remote access and provide users with remote access. Whether you’re just getting started with remote support tools, or looking to find an alternative to another product due to high prices, Splashtop Remote Support is the solution for you. Splashtop Remote Support is a best-in-class remote support tool that gives you the freedom to remote into your managed computers from any device, at any time, thanks to our fast, high definition connections.
Starting Price: $25/month for 25 computers -
12
PRTG Network Monitor
Paessler
PRTG Network Monitor is an all-inclusive monitoring software solution developed by Paessler. Equipped with an easy-to-use, intuitive interface with a cutting-edge monitoring engine, PRTG Network Monitor optimizes connections and workloads as well as reduces operational costs by avoiding outages while saving time and controlling service level agreements (SLAs). The solution is packed specialized monitoring features that include flexible alerting, cluster failover solution, distributed monitoring, in-depth reporting, maps and dashboards, and more.
Starting Price: € 1300.00/one-time -
13
BetterCloud
BetterCloud
BetterCloud is the first SaaS Operations Management platform, empowering IT to secure user interactions across SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. Common use cases for BetterCloud include: - Automated user onboarding and offboarding - Content scanning and data protection policies - Privileged access management For more information about BetterCloud, visit www.bettercloud.com.
Starting Price: $3/user/month -
14
Canfigure
Canfigure
Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.
Starting Price: $5,000 p/a -
15
PieSync
PieSync
A new and better way to integrate and connect your cloud apps. Connect any number of apps and keep all your contact data bidirectionally synced. You know which apps fit your business best. By seamlessly syncing your chosen apps together using PieSync's Intelligent 2-way Sync, you have the freedom to choose which apps you want to work with. You'll stay in control every step of the way. 64% of businesses are using cloud apps, with an average of 13 apps per business. PieSync's Intelligent 2-way sync consolidates customer contacts from multiple apps so you can gain a 360° view of your customers. By breaking down data silos, PieSync helps you to easily make high-level data-driven decisions with the most up to date data. Connect your apps, connect your teams, set your data free.
Starting Price: $9.00/month -
16
Atera
Atera
Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra costs. Fixed Cost with unlimited devices, it's that simple. Start your 30-day free trial today.
Starting Price: $79.00/month/user -
17
eG Enterprise
eG Innovations
IT performance monitoring is not about monitoring CPU, memory and network resources any more. eG Enterprise makes user experience the centerpiece of your IT monitoring and management strategy. With eG Enterprise, you can measure the digital experience of your users, get deep visibility into the performance the entire application delivery stack — from code to user experience, and data center to cloud — from a single pane of glass, correlate performance across domains and pinpoint the root-cause of problems proactively. Machine learning and analytics capabilities embedded in eG Enterprise enable IT teams make intelligent decisions regarding right-sizing, optimization and planning for future growth. The result: happy users, enhanced productivity, improved IT efficiency and tangible business ROI. eG Enterprise is available for installation on-premise and as a SaaS solution. Start a free trial today.
Starting Price: $1,000 per month -
18
Onehub
Onehub
Onehub is the secure file storage and sharing service built for businesses of any size. Bank-level encryption of your data as well as our granular, role-based permission structure means you can control who has access to your content and share critical business files with confidence. Onehub offers a suite of robust business tools such as virtual data rooms, client portals, Google Docs integration, automatic watermarking, branded workspaces, and custom agreements to enhance and expand your file sharing. Customize your Onehub Workspace to give content sharing a more professional, polished look and create your own Client Portal. Onehub’s virtual data rooms allow your business to send proprietary information to clients while keeping collaborators anonymous.
Starting Price: $37.50/month -
19
Ansarada Virtual Data Rooms
Ansarada
Ansarada is a SaaS company that provides world-leading AI-powered Virtual Data Rooms and dealmaking tools. These tools include advanced AI insights and automation, next level Q&A and collaboration, plus pre-built, digitized and customizable workflows and checklists - known as Pathways - for M&A, capital raising, business audits, tenders and other high stakes outcomes. Unlike some competitor Virtual Data Rooms, Ansarada offers 14-day free trials, 24/7 localized expert support, integrated Q&A via email, AI-assisted deal prediction, plus easy drag and drop upload and superior document security controls. Ansarada is designed to drive stronger business outcomes based on best practices from over 35,000 transactions.
Starting Price: $49/month -
20
OnBoard Board Management Software
Passageways
Leaders in the virtual board meeting management software category, OnBoard provides a complete suite of tools to make smarter decisions, remotely, in real-time. That’s why OnBoard voted #1 meeting management solution - everywhere. Now more than ever, you need board & leadership meeting management software that’s comprehensive, secure, and simple to use. Streamline meeting preparation & provide your leaders with accurate timely information with an unlimited repository, across all devices. Remote ready for you to govern confidently from anywhere, OnBoard enables action-driven meetings with built-in votes, approvals, surveys, and e-signatures. OnBoard is the only leading board management software that offers a no strings attached free trial as well.
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21
NetSuite
NetSuite
One unified business management suite, encompassing ERP/Financials, CRM and ecommerce for more than 20,000 customers. Adaptability has never been more important. We give you the visibility and control to make the right decisions, now. Scale up, spin off, adopt new business models, NetSuite’s flexibility lets you do it all, quickly and easily. With every NetSuite upgrade, your configurations and customization migrate seamlessly. Your core business system now becomes your customer-facing commerce system with a customizable, customer-specific, pixel perfect experience. Real-time analytics is the NetSuite user interface. Users know what they should be doing and how they’re helping the business, with vital business data displayed from right within the system.
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22
TeamSupport
TeamSupport LLC
TeamSupport is the only customer support solution built for business to business (B2B). The innovative software gives customer relationships a fresh look, by providing a fully configurable system with robust customer database, omnichannel support options, collaborative tools including task management, SLA management, reporting & metrics, and advanced visual support with screen and video sharing. Born in the cloud with mobile functionality, TeamSupport helps users get a detailed understanding of their business customer relationships, as well as visibility into how individual employees are performing. Easily determine how happy each customer is, and identify at-risk customers with AI-enabled customer distress index. Fully customizable automations help you perform repetitive tasks quickly and easily, communicate with various teams instantly, or even send out alerts for escalations, all to help you provide a better customer service experience.
Starting Price: $50.00/month/user -
23
Claromentis
Claromentis
Claromentis provides a reliable and feature-rich business intranet software for modern organizations. Offering collaborative, social, knowledge-sharing, and enterprise-level applications, Claromentis' intranet platform enables businesses to enjoy greater productivity, collaboration, and security. Claromentis' intranet software can be deployed on-premise, in the cloud, or on a company's data center. It can also be customized to meet unique business needs through the addition of modules.
Starting Price: $1.31/month/user -
24
CloudQA
Statnetics, LLC
CloudQA offers a powerful no-code/low code automation platform to speed up regression testing OR continuous monitoring of web applications. Type, click, and interact with your site as you normally would. Our recorder captures all of your actions as you navigate your site. No worrying about complexities like nested iFrames or dynamic elements. Intuitive and intelligent script maintenance - Manage tests/monitoring scripts with visual editor, as it creates a dynamic test model that is updated to reflect changes in your application. Automate complex steps with simple JavaScript & select variable data sets. With automation accelerators you require no setup, no infrastructure & no lock-in. Get high volume parallel, scalable & collaborative testing in cloud. Out of the box support for legacy & latest web technologies. See live execution of your tests, share summary & detailed reports with screenshots. Integrate with your tech stack and setup custom notifications.
Starting Price: $99.00/month -
25
Thinfinity VirtualUI
Cybele Software, Inc
Thinfinity® VirtualUI enables dual Platform solutions allowing Windows-based desktop applications to function as web applications, which can be accessed remotely from any HTML5 web browser. Since launched in 2015, it has helped thousands of organizations to embrace digital transformation by extending the life Cycle of business-critical applications cost-effectively and reliably. Enable Thinfinity® VirtualUI in your application’s project is as simple as adding one line of code to your source code. You’ll be able to deliver your desktop applications to the web and access them from any computer or mobile device without losing control of your project, supports all programming languages including .NET, DELPHI, C#, C++, VFP, VB6, MS Access Databases and many more.
Starting Price: Priced at per concurrent user/month/year or permanent. With discounts starting at 11 users
The Role of IT Management Software
For companies of a certain size, information technology becomes a necessity. But despite many common perceptions, IT is more than just the people who install the software on your office computers and troubleshoot technical issues. IT is the driving force behind the software that a computer utilizes - researching the best technology to facilitate a company's growth, creating their own in house software, and configuring existing platforms to better suit the needs of the business. In larger companies that rely heavily on technology to get the job done, IT is one of the main drivers for success, and that makes a smart IT management system a critical component for any enterprise level business that wants to stay competitive.
Choosing the Right IT Management Software For Your Business
If you're on the market for a new IT management platform, you're in luck. There's no lack of quality products on the market. But that also means that properly researching the features available and carefully taking into consideration the long term direction of your company is a critical need. A good IT management platform will stay with you for a long time, and you want something that can grow organically as your business model does.
But you don't have to conduct your search alone. We can help you identify the best IT management platforms on the market and narrow down the results to find those built for your business model. Let this buyer's guide serve as your north star in the search for an IT management solution.
Try Before You Buy
Many companies that deal in IT management software offer free trials, but the wealth of options available mean that trying all of them simply isn't practical. We recommend navigating to our IT management software reviews and starting with those that have the highest SmartScore rankings. These are the cream of the crop, and even if they offer more than your company practically needs, they can help you get a hands on understanding of the sort of features and interfaces available to you. Once you've created a short list of the right matches for your company, sign up for the free trial. Between firsthand experience, user feedback, and user reviews, you should be able to get comfortable with their functionality and make an educated decision.
Businesses That Can Benefit From IT Management Software
IT management software isn't practical for every business, but it's almost essential for many businesses. Even if it isn't, it can help many companies get the edge on their competitors. For small businesses and startups, these platforms can help them track down software issues. Moderately sized and growing companies can benefit greatly from the network monitoring tools inherent in these products, while Fortune 500 companies depend on IT management software that's specifically scaled to the needs of enterprise level businesses. Regardless of your needs, there's likely an IT management solution tailored to your needs and feasible for your budget.
Enterprise Level IT Management Software
The sheer scope and scale of enterprise level businesses means that most can't function properly without some sort of IT management software. IT development and endpoint security are the key functions here, since they allow companies to create more effective software packages and protect their sensitive data. Solutions could involve a standalone IT management platform or one that's part of a more holistic workplace solution. Also useful is the ability for IT systems to conform to regulatory standards and create better client relationships through the use of computer forensics. Finally, IT management software can serve as something of a fail safe, keeping businesses engaged with consumers in the case of a financial downturn.
Types of IT Management Software
IT management software needs to meet the needs of a variety of different businesses. Fortunately, it's a well served market. Three varieties of software dominate the current landscape.
- Platform as a Service (PaaS) operate through the internet, eliminating the need to worry about the underlying infrastructure and focusing instead on building the best applications possible. One of the biggest strength is the collaborative structure that such an open and accessible platform facilitates.
- Infrastructure as a Service (IaaS) reduces the need for pricey in-house hardware by offering virtualized solutions. These could include IP addresses, bandwidth, network connections, and virtual server space. This is deployed in third party data centers, reducing the need to devote resources for on-site maintenance, and the virtual nature of this platform allows you to easily receive the resources you need. The paid subscription model makes it ideal for scaling services to match a business' growth.
- Mobile Backend-as-a-Service (mBaaS) is used to synchronize a company's proprietary APIs and cloud storage. The result is an easier way to connect with social media channels and the ability to incorporate push notification and mobile management features into existing software.
Important Features of IT Management Software
While the features you need are going to vary depending on the nature of your business, there are some critical features everyone should look for in their IT management software. These include workplace control, communications management, and the ability to manage software and hardware productivity. Data protection is also a must, as is the capability to manage data storage and archives. A strong platform will always offer consistent data processing, transfer, and storage processes. Also look for an automated approach to data and server management and management of infrastructural security.
Popular Trends in IT Management Software
IT management software is an integral component of most larger businesses, and while that means that shoppers have plenty of options to choose from, it also means that picking a platform that will keep them competitive is crucial. A number of promising trends are worth considering when picking the ideal platform.
Cloud services are one of the most important innovations in modern tech, and it's not a trend that shows any sign of fading. Combined with machine learning, a cloud based structure allows for a higher level of automation in IT processes. The obvious impact of automation is that it can reduce staff costs within the IT department significantly, but automated technologies can also boost the speed of service delivery and produce more accurate results with a lower risk of human errors.
This high adoption rate of cloud services are changing how companies do business, and one of the most popular new trends is towards hybrid cloud systems. By combining private and public cloud services, companies can get the best of both worlds. These hybrid models can offer more flexibility and create a more nimble sense of scale, and IT management software developers are rushing to adapt to customer needs.
DevOps is one of the biggest buzzwords around, but it's more than just a fad. That means more and more companies are hiring people proficient in business intelligence software. Machine learning has rapidly facilitated the value of big data, and having the means to properly analyze that data and turn it into actionable asset will make it one of the most important fronts in the future of IT.
Issues to Consider
As with any form of software, IT management platforms come with their own vulnerabilities. When considering a purchase, it's necessary to consider the downsides and make sure the software you choose is protected against them.
While cloud computing is in many ways a safer method for storing data than local services, that doesn't mean it's immune to vulnerabilities. A data breach can tarnish a company's reputation in irreparable ways, and that means it's critical to choose a provider that's serious about the security of their customers. Making use of a hybrid system that provides you with a private cloud is a tenable solution, but you also have to make sure that your business' hardware and software work correctly in conjunction with the web-based services of your IT platform. While an IT management solution that's not compatible isn't necessarily a bad idea, the process of migrating your existing information to the new cloud can be a costly endeavor. And even if an IT management platform is the right choice for your business, it's beneficial to be prudent with your budget. These solutions can have some costly overhead, and that's not even taking into account the cost of training staff to become accustomed to the new technology.