Best Shared Inbox Software

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 40+ integrations. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.

Front is a platform for customer communication. We bring all customer messaging and business apps into a single place and pair them with native internal collaboration, so that every person in your company can have an impact on the customer experience. Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com.

Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.

Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!

Gmelius is the first collaboration platform that integrates with your tools and brings your team together. It turns email into a collaborative and flexible channel that ensures all your teammates stay in sync while working from their favorite tools, whether it’s Gmail, Slack, Zoom or Trello. Gmelius unifies internal and external communication while empowering your team with collaborative tools including shared inboxes, shared labels, internal email notes, shareable project boards, shareable email sequences, email templates, and more.

MailClark is an external communications bot solution that centralizes all correspondences into Slack or MS Teams for easier communication. With MailClark, users can allow the bot to host the help desk of their customer support team, create a team inbox for their sales or marketing team, and more. MailClark also features a shared inbox that stores mentions, internal-only comments, collision detection, and more.

Manage customer support and communication directly from Slack. Send and receive emails, tweets and direct messages in Slack. Collaborate effectively on shared email and twitter accounts like support@your.domain without sharing passwords among team members. SharedBox connects to your Twitter account and any email you currently use. You can also get an @in.sharedbox.app email you can setup forwarding to. Twitter mentions, DMs and incoming emails to your connected email or your in.sharedbox.app email gets delivered to your preferred Slack channel. Review with your team and reply once ready. Every account comes with a support site your users can send and manage their support requests from. You get a free supportby.email subdomain and can also use your custom domain. No new installation or application required. Use a tool your team is already familiar with—Slack. Add multiple emails and Twitter accounts to your Slack workspace.

Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app thats going to help you move faster and keep everything and everyone on the same page. As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app. Loop Email helps teams connect, collaborate and communicate all in one place. Available for Mac, Windows, iOS & Android.

Founded in 2001, Kayako is a software organization based in the United Kingdom that offers a piece of software called Kayako. Kayako features training via documentation, webinars, and live online. The Kayako software suite is SaaS software. Kayako offers online, business hours, and 24/7 live support. Kayako offers a free version, and free trial. Kayako is customer service software, and includes features such as assignment management, dashboard, escalation management, issue auditing, knowledge base, task management, issue scheduling, and project management. Software pricing starts at $9.00/month/user. Some competitor software products to Kayako include Aisera AI Customer Service, NABD, and Salesforce Service Cloud.

Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Streamline your shared email inbox with Outpost. Easily track, collaborate, and respond to messages sent to catchall email addresses like info@ or support@. Everyone can work in the same inbox without stepping on each other's toes. - Assign emails to colleagues or subject matter experts to ensure your team knows who's doing what. - Real-time collision alters ensure no two team members are working on the same email response. - With dynamic email templates, custom routing rules, tags, and filters - you spend less time managing your email and more time delivering better customer support. - Private team notes prevent forwards and CC's to keep all the back-and-forth in one place. - Outpost is simple and affordable so that it's easy for anyone to use. Our world-class customer support team is located in Eugene, Oregon.

Customer service software for smart managers. Be where your customers are and build relationships that last. Finally: a customer-friendly ticketing tool that integrates Facebook Messenger and WhatsApp into your customer service platform. Empower your team to talk to your customers through WhatsApp. Spot and respond to customer messages through Facebook Messenger. Respond to direct messages at scale. Smoothly switch from live chat to email and back. Resolve emails faster and better. The new Casengo Chatbot can help in turbulent times of social distancing. Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!

Chili Piper Meetings is a suite of automated scheduling tools that help revenue teams convert more leads into qualified meetings, faster. Our intelligent Concierge product offers a simple way for prospects to book a meeting or start a phone call immediately after submitting a form on your website. Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate lead handoff from SDR to AE and book meetings from marketing campaigns and live events. Companies like Square, Twilio, DiscoverOrg, Spotify, and Forrester use Chili Piper to create an amazing experience for their leads, and in return, convert double the amount of leads into held meetings.

Plumm is shared inbox for your customer support emails and live chat conversations coming from all of your projects. If it's an email sent to support@yourproject1.com or a chat request from yourproject2.com, it all goes into the same Plumm inbox.

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove.

Shared Inbox and Project management software for Client service teams. Manage your team’s email conversations, tasks and timesheets on a single platform. ClientFlow gets your personal email conversations, your team's group email conversations and client communication on a single shared platform where every mail is owned up and is responded to. Have all your conversations with clients in one place, Standardize Approval process with Custom branded Approval requests and automate repeated conversations with customized message templates. Connect your Email accounts or Set up auto-forwarding from any email address and share with Teammates so they have visibility into all Emails Conversations on one shared inbox software without having to switch between different group mail accounts. ClientFlow works a lot like your email client but builds on top of it to include useful features that facilitate group conversations much better.

Social Inbox for Collaborative Teams. Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Your days of logging in and out, over and over again, are over! Manage all customer engagement in real time in one place, speeding up the customer support process. With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard. The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours. Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.

Missive is a Canada software company and offers a software title called Missive. Missive offers training via documentation, and live online. Missive offers a free version. Missive is collaboration software, and includes features such as brainstorming, calendar management, chat / messaging, contact management, document management, project management, real time editing, task management, and video conferencing. With regards to system requirements, Missive is available as SaaS, Windows, Mac, iPhone, iPad, and Android software. Costs start at $5.00/month/user. Missive includes business hours support, and online support. Some alternative products to Missive include Airtable, Samepage, and kintone.

Take your customer service to the next level with lightning fast workflows, intelligent inboxes, customer history, customer satisfaction & rich customer profiles for exceptional service across Email, Facebook, Twitter & Instagram. Orchestrate personalized marketing across paid and owned channels to reduce wasted ad spend and improve conversion rates. Harness our customer segmentation software to transform fragmented, raw information into customer data that marketers can understand and use.

Helpmonks is a software company based in the United States that was founded in 2014 and offers a software product called Helpmonks. Pricing starts at $9.00/month. Helpmonks offers training via documentation, webinars, and live online. Helpmonks is email management software, and includes features such as email archiving, email monitoring, queue manager, response management, routing, shared inboxes, signature management, spam blocker, and whitelisting / blacklisting. Helpmonks offers online support, business hours support, and 24/7 live support. Helpmonks offers a free version, and free trial. Helpmonks is available as SaaS, Mac, and Windows software. Some alternative products to Helpmonks include Kingmailer, XgenPlus, and Agile CRM.

Keeping.com is a software company and offers a software title called Keeping.com. Keeping.com offers training via documentation, and webinars. Keeping.com offers a free version. Keeping.com is customer service software, and includes features such as knowledge base, trouble ticketing, and queue management. With regards to system requirements, Keeping.com is available as SaaS software. Costs start at $15.00/month. Keeping.com includes online support, and business hours support. Some alternative products to Keeping.com include Xperience, CustomerWise, and HelpSpot.

Founded in 1997, Emailtopia is a software organization based in Canada that offers a piece of software called Emailtopia. Emailtopia features training via documentation, live online, webinars, and in person sessions. The Emailtopia software suite is SaaS software. Emailtopia offers business hours, and 24/7 live support. Emailtopia offers a free trial. Emailtopia is email management software, and includes features such as data recovery, email archiving, email monitoring, queue manager, response management, routing, signature management, and spam blocker. Some competitor software products to Emailtopia include Kingmailer, XgenPlus, and Topsec Email Security.

Founded in 2017, DragApp is a software organization based in the United Kingdom that offers a piece of software called Drag. Drag offers online support. Drag features training via documentation, live online, and in person sessions. The Drag software suite is SaaS software. Drag is productivity software, and includes features such as collaboration, file sharing, notes management, project management, task management, and team chat. Software pricing starts at $3.00/month/user. Drag offers a free version, and free trial. Some competitor software products to Drag include Front, Agile CRM, and LiveAgent.

Founded in 2015, Trengo is a software organization based in Netherlands that offers a piece of software called Trengo. Trengo offers online, and business hours support. Trengo features training via documentation, and in person sessions. The Trengo software suite is SaaS, Mac, Windows, Android, iPhone, and iPad software. Trengo is help desk software, and includes features such as automated routing, email integration, Multi-Channel communication, and real-time chat. Software pricing starts at $25.00/month. Some competitor software products to Trengo include Supportbench, ServiceWise, and Agiloft Service Desk Suite.

Webgroup Media is a software company and offers a software title called Cerb. Cerb is collaboration software, and includes features such as chat / messaging, contact management, document management, task management, calendar management, video conferencing, and real time editing. With regards to system requirements, Cerb is available as SaaS, and Windows software. Costs start at $20.00/month/user. Cerb includes business hours support. Some alternative products to Cerb include Airtable, Samepage, and Directorpoint.