Remote Support Software
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Compare the Top Remote Support Software of 2021
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Remote Support Software Guide
Remote support software provides IT departments with the tools to control and connect to remote devices with the purpose of resolving technical issues. Compare the best Remote Support software currently available using the table below.
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1
NinjaRMM
NinjaRMM, LLC
If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting.
Starting Price: $3.00 per device -
2
ConnectWise Control
ConnectWise
ConnectWise Control is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise Control helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
Starting Price: $19 -
3
Electric
Electric
Electric is reinventing how businesses manage their IT. Providing real-time IT support to 20,000 users and centralized IT management to over 300 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
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4
ISL Light Remote Desktop
ISL Online
ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.
Starting Price: $145/year -
5
Atera
Atera
Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra costs. Fixed Cost with unlimited devices, it's that simple. Start your 30-day free trial today.
Starting Price: $79.00/month/user -
6
Ada
Ada
Ada's AI-powered platform empowers non-technical teams to create personalized experiences for your customers. Ada helps you improve CSAT, optimize costs, and generate revenue through Automated Customer Experience (ACX).
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7
Pulseway
MMSOFT Design
Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. We also offer add-ons for endpoint protection, business management (PSA) and backup & disaster recovery software and integration with leading AV providers to give you the power of a full IT stack. Over 6,000 customers worldwide use Pulseway every day to pro-actively manage their own and customers IT infrastructure. Test it free today with our 14-day no commitment trial.
Starting Price: $35/month -
8
Splashtop Remote Support
Splashtop
Remotely support internal and client computers with unattended remote access and provide users with remote access. Whether you’re just getting started with remote support tools, or looking to find an alternative to another product due to high prices, Splashtop Remote Support is the solution for you. Splashtop Remote Support is a best-in-class remote support tool that gives you the freedom to remote into your managed computers from any device, at any time, thanks to our fast, high definition connections.
Starting Price: $40/month for 25 computers -
9
LiveAgent
QualityUnit
Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 40+ integrations. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.
Starting Price: $15.00/month/user -
10
LogMeIn Rescue
LogMeIn
Rescue by LogMeIn is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs.
Starting Price: $149.00/month -
11
Dameware Remote Support
SolarWinds
A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes desktop remote control and the ability to administer Windows tasks remotely from a single, central console.
Starting Price: $407.00/install -
12
TeamViewer
TeamViewer
TeamViewer is the world’s #1 brand for remote connectivity solutions. Through innovations in technology and an incredibly fast and secure global network, we’re making the world a smaller place — paving the path towards a truly global workspace. TeamViewer allows you to remotely access and control the desktop of your computers and servers from anywhere, on a 3G or better internet connection. This access is device agnostic and completely secure. Any modern smartphone can now be your window to your workplace. Over 20 million support sessions happen daily on the TeamViewer platform. With our 256Bit AES encryption and ISO27001 certified data centers, providing support to your customers & employees has never been safer or easier. It’s like sitting right next to them, offering the help they need, the moment they need it most.
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13
AnyDesk
AnyDesk Software
Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike. AnyDesk works across all your devices and operating systems: Windows, macOS, iOS, Android, Linux, FreeBSD and even your Raspberry Pi! Collaborate and communicate with ease, whether you’re holding online meetings and presentations or working on the same document from the other side of the world. Simply copy and paste or use the new transfer tab to transfer files between computers. No administrative privileges or installation needed. Simply download the 3MB file and you’re off. Require unattended access to your computer when you’re on the road? No problem, you’ll just need to install and set a password. Customize the AnyDesk user interface to give customers a remote desktop experience consistent with your brand.
Starting Price: $10.99 per month -
14
Zoho Assist
Zoho
Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds. Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities.Â
Starting Price: $10.00/month/user -
15
Chrome Remote Desktop
Google
Securely access your computer from your phone, tablet, or another computer. It's fast, simple, and free. Get remote support for your computer, or give remote support to someone else. Available on the web via Google Chrome browser, Android and iOS.
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16
Dameware Remote Everywhere
SolarWinds
SolarWinds® Dameware Remote Everywhere (DRE) provides a powerful remote support solution for IT professionals to access nearly any platform or device to solve issues quickly. It delivers clear visibility and communication capabilities to solve technical problems fast and delight end users. Packed with all the features of premium, expensive solutions, DRE offers powerful tools, reporting, and session monitoring at an affordable price.
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17
CloudApp
CloudApp
Collaborate with coworkers using screen recordings, GIFs, high-def videos, and annotated screenshots, all with one nifty link copied straight to your clipboard. Customize every piece of work with your own branding. Last but not least, privately secure your content like a mob boss.
Starting Price: $9.00/month/user -
18
Front
Front
Front is a platform for customer communication. We bring all customer messaging and business apps into a single place and pair them with native internal collaboration, so that every person in your company can have an impact on the customer experience. Front powers the heart of business — the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com.
Starting Price: $9.00/month/user -
19
LogMeIn Pro
LogMeIn
Maintain Day-to-day Operations with the Most Reliable Remote Access Tool. Ensure peace of mind, flexibility, and productivity from anywhere with LogMeIn Pro. Simplify access to your work and store, share, and collaborate across all of your devices. Easy access to your most commonly visited websites, cloud and desktop applications. Fast, easy remote access to your PC or Mac from your browser, desktop, or iOS and Android. Quickly access your computer desktop as if you were sitting in front of it. Extend computer and file access to anyone for instant collaboration. Complimentary access to LastPass to store all accounts in a secure password vault. Easily store all of your files, access them from anywhere, and quickly share with anyone. Print documents from a remote computer to the nearest local printer. View multiple remote monitors presented 1:1 on your local screens.
Starting Price: $30 per month -
20
Halp
Atlassian
Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.
Starting Price: $25 per user per month -
21
UJET
UJET
UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe.
Starting Price: Call for Pricing -
22
ShowMyPC
ShowMyPC
Remote support, online meetings, and demonstration tools offering website integration, screen sharing, audio, and desktop recording. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.
Starting Price: $14.00/month -
23
Comm100
Comm100 Network Corporation
Comm100 Live Chat and Digital Customer Engagement powers real-time and anytime conversations with your customers, wherever and whenever they need you. Your agents can connect more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Comm100 is available in business, enterprise and free editions, now offering FREE live chat with unlimited agents and chats. Front-line marketing and sales, service, and support use Comm100 to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Over 6500 companies worldwide including Rackspace, Stanford University, and Canadian Blood Services use Comm100 to provide the world’s most personalized live chat experience.
Starting Price: $0.00 -
24
TeamViewer Meeting
TeamViewer
TeamViewer Meeting keeps you connected to your contacts and teams through secure videoconferencing and VoIP calls, instant chat, screen sharing, and more across devices and platforms — anywhere you meet. Where security meets team collaboration — for everywhere meetings, wherever you’re working. TeamViewer Meeting installs on your desktop or mobile phone for quick access to all your TeamViewer contacts, enabling face-to-face HD VoIP videoconferences and audio calling, instant chat messaging with your coworkers or your entire team, scheduled group meetings (up to 300 people), desktop screen sharing and session recording — all the essential meeting tools to collaborate securely with your teams and clients, from anywhere, anytime. Focus on your meetings, not figuring out how to start them with 1-click instant meetings. Reach your contacts anywhere in the world on their desktop or mobile app with easy VoIP calls.
Starting Price: $7.99 monthly per host -
25
GoToAssist
LogMeIn
Keep customers and remote employees on-the-move with a remote support experience that’s better for both agents and end users alike. With GoToAssist, it’s easier to resolve issues fast and without frustration, to get customers and employees back to doing what matters. Remote support software you can count on. GoToAssist will be there for you. So you can be there for your customers. Quickly and easily start a support session; choose right from the browser or desktop app. Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more. Easily access your customer’s system information, including hardware and software configuration. Easily switch between all of your customer’s monitors. Host up to 15 sessions simultaneously per technician. Put your IT Help Desk in a familiar place where employees are already working. Includes unlimited support, free upgrades and no hidden costs whatsoever.
Starting Price: $69 per user per month
What is Remote Support Software?
Businesses of all sizes who work with customers on a global scale and manage employees working from satellite locations and remotely have likely had to manage tech support for several different devices and applications. They have seen that offering on-site support can put a strain on their company’s resources.
Remote support software makes it possible for a specialized IT team to identify errors and make corrections on several systems and devices, including mobile devices, laptops, servers, desktops, and more.
There are many remote support solutions on the market. It takes time and energy to choose the right one. Functionality, pricing, and other parameters must be factored in. This guide has been designed to help individuals understand what the best remote support solution is for their needs by providing them with insight to make a good purchasing decision.
What Does Remote Support Software Do and What are the Benefits?
A person can control and access any device using remote support software. IT technicians use this software to address issues that the end-user is facing. For example, a vendor may sell computer systems along with technical support. Remote support software allows IT teams to configure the devices of end-users, regardless of where they are on the planet.
At its heart, remote support tools give access and control of a remote device to its users. IT and support tech usually perform a variety of functions with the software, like programming unattended and attended sessions to fix devices remotely, performing patch management, software installations, remote printing, file updates, server reboots and re-connections, and execute other commands on the remote device.
When the end-user is on the device, technicians can control the remote device and do things like turn the remote screen black or lock the end-user's mouse. IT and support tech can offer guidance and explanations to the end-user on software usage via screen sharing and annotations and access multiple devices and screens remotely during a session.
Remote Support Software Features
Besides providing remote access and control, remote support software offers other features that are beneficial when conducting remote support sessions. Common features of remote support software include:
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Remote Diagnostic - IT professionals can access information about the report device. This includes the bio serial number, the internal IP address, the device name, processes that are running, installed software, and even logs.
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Chat - This permits agents to communicate with end-users during sessions with real-time responses. This is a great tool for working with other support representatives or escalating a situation to an expert.
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Cross-Platform Functionality - Technicians can start a remote session, even if the end-user does not have the same operating software as the technician. For example, a technician using a Windows computer can remotely control a device using ILS, Linux, Mac, or iOS.
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Video/Audio Conferencing - Some solutions come equipped with web conferencing software functionality that allows agents to speak with end-users through the microphone. Others will allow video conferencing and online meetings to be held.
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Session Auditing and Recording - This feature makes it possible for management to audit support agent's sessions. They can use this feature to guarantee that business compliance requirements are being met and that the agent understands them. A gamut of information is provided, including session details, end-user details, chat transcripts, system information, and a video recording of the entire session.
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Toolbox - Frequently executed tasks are stored here. This makes it possible for support agents to install commonly used patches or files to several systems simultaneously.
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File Sharing - There are two types of file sharing. One option is for the file to be shared by the IT individual directly to the remote device. This allows software to be installed directly. The second type is where a file is sent via chat to the end-user. The end-user can then add the file to their chosen destination at their discretion.
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Mobile Apps - Most remote solutions have been designed to be cross-platform compatible. However, some have reduced functionality when used on mobile devices. It’s preferable to use iOS or Android applications that let agents conduct remote sessions using native apps. This eliminates functionality/usability issues.
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Branding and Customization - Businesses can adjust the CSS of a good remote support software and customize the way tools look and feel. They can change logos and colors. They can change the language of the tool, its functionality, and even add additional tools using plug-ins.
Which Type of Companies Use Remote Support Software?
Before investing money in a remote support solution, a person must know their business needs. Buyers of remote support software usually fall into three categories. Each one will demand something different from a remote support tool.
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Enterprise Organizations - These are large organizations servicing hundreds, if not thousands, of employees and devices. This buyer should focus on feature-rich tools. They want flexibility, functionality, and the ability to integrate with third-party tools.
There are several plug-ins and software bundles that let users expand the functionality of their remote support solution. For example, a popular tool that comes with many remote support solutions is network monitoring software. This feature is key for large organizations that have vast internal networks and server systems that require constant monitoring.
Remote solutions should integrate with CRM software, help desk systems, and project management solutions. A person should want the software to work with anything that their organization uses. This way, they will avoid hiccups when importing or exporting data between different systems.
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Small to Medium-sized Businesses (SMBs) - Small to mid-sized businesses face a big challenge when selecting the right remote software solution. Here are a couple of things to keep in mind:
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Many remote solutions charge a one-time licensing fee and a monthly subscription charge. Some businesses are good with just paying the one-time licensing fee because they have their own data center and IT organization to keep their software maintained. Subscription-based pricing is for businesses that need a full-fledged management solution. It is good to remember that pricing fluctuates based on the number of agents assigned to an account. Costs can quickly add up, especially as a business grows.
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Small businesses need to look at the functionalities of the remote software they are thinking of purchasing. It is important to avoid paying for functionalities that a business won’t use. Small to midsize business owners should ask a few questions before making a purchase. For example, do they bill clients for their services? Will they need to schedule unattended sessions? Or will this tool be used for online meetings or video presentations?
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Remote software can be used for purposes outside of tech support. For example, it can be used as a tool to remotely access an application installed on a different device. It can also create online video presentations and be used to conduct online meetings. There are also related types of software like remote monitoring and management (RMM) software that allows organizations to control their IT infrastructure remotely.
There are many remote support applications that have been specifically designed for niche situations. Remember, examine the functionality of various solutions before making a final decision.