IT Management Software
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Compare the Top IT Management Software of 2021
IT Management Software Guide
IT management software allows businesses and IT departments to manage computer networks, software projects, systems, devices, and applications. Compare the best IT Management software currently available using the table below.
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1
Atera
Atera
Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra costs. Fixed Cost with unlimited devices, it's that simple. Start your 30-day free trial today.
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2
NinjaRMM
NinjaRMM, LLC
If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting.
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3
ConnectWise Manage
ConnectWise
ConnectWise Manage is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise Manage offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.
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4
ConnectWise Control
ConnectWise
ConnectWise Control is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise Control helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
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5
SysAid
SysAid Technologies
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises in 140 countries. Available in 42 languages as a cloud-based and on-premises solution. - Everything’s cross-referenced within SysAid e.g. every ticket, asset, patch, and related item, to help close the loop faster. - Built-in service orchestration and service desk automation to slash ticket resolution time. - Native asset management and CMDB to help simplify the process for tracking/auditing all IT and non-IT equipment. - Easy self-service adoption with an effortless, omni-channel end-user experience, enabling one-touch tickets. - Codeless configuration, so you can work the way you want (instead of adapting to rigid tools provided by others). - Out-of-the-box reporting, BI analytics, and configurable dashboard
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6
Vulcan Enterprise
Vulcan Cyber
At Vulcan Cyber we’re changing the way businesses reduce cyber risk through vulnerability remediation orchestration. We help IT security teams go beyond remedial vulnerability management to help them drive vulnerability remediation outcomes. The Vulcan platform consolidates vulnerability and asset data, with threat intelligence and customizable risk parameters to deliver risk-based vulnerability prioritization insights. But we don't stop there. Vulcan remediation intelligence takes the vulnerabilities that matter to your business and attaches the remedies and fixes needed to mitigate the threat. Then Vulcan orchestrates and measures the rest of the remediation process with integrations and inputs into application security, DevSecOps, patch management, configuration management, and cloud security tools, teams and functions. From scan to fix, Vulcan Cyber delivers the unique ability to orchestrate the entire vulnerability remediation process to GET FIX DONE at scale.
Starting Price: $999 / month -
7
Perimeter 81
Perimeter 81
As a holistic SaaS solution providing customizable networking and the highest levels of security in the cloud, Perimeter 81 is revolutionizing the way organizations consume network security. Perimeter 81 is simplifying secure network, cloud and application access for the modern and distributed workforce with a holistic solution that gives companies of all industries and sizes the power to be securely mobile and completely cloud-confident. Unlike hardware-based firewall and VPN technology, Perimeter 81’s cloud-based and user-centric Secure Network as a Service utilizes the Zero Trust and Software-Defined Perimeter security models and offers greater network visibility, seamless onboarding and automatic integration with all the major cloud providers.
Starting Price: $8 per user per month -
8
InfinCE
Fingent
InfinCE is an all-in-one collaboration platform that redefines the enterprise cloud by bringing together all the IT resources needed for an organization and its workforce to operate from anywhere. InfinCE offers customizable dashboards with smart tiles for data visualization, a full complement of collaboration apps and productivity tools, and a curated business app marketplace. It also lets business owners control their information assets through a single admin panel, with minimal effort. The platform also offers customizable websites, business emails, a company-branded mobile app, and more, delivering a competitive edge to business users. InfinCE is a flagship product of Fingent, a global IT company providing strategic IT business solutions and services for complex business problems.
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9
Auvik
Auvik Networks
Auvik's cloud-based network management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer.
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10
Electric
Electric
Electric is reinventing how businesses manage their IT. Providing real-time IT support to 20,000 users and centralized IT management to over 300 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
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11
Thinfinity Remote Desktop
Cybele Software
Access Windows applications and desktops via web browser without installing or configuring any client-side software. Thinfinity Remote Desktop allows users to securely access computers from any device with an HTML5 browser. Publish your Windows Applications on the Cloud and allow your users and clients to run your Windows Applications from anywhere on any device. Thinfinity Remote Desktop Server enables ISVs to quickly transform their Windows applications into Web-based, Cloud-hosted services. Offer your Software as a Service (SaaS)! With support for Windows, macOS X, iOS, Android and Chromebook among others, Thinfinity® Remote Desktop Server will enable you to provide users with remote access solutions immediately, wherever they are.
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12
N‑able N‑central
N-able
Join the thousands of MSPs and IT professionals who use N‑able N-central (formerly SolarWinds N-central) to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to scale. With the time you save, you can invest more in your business. N-central can help you: 1) Proactively monitor everything on your customer networks – not just servers and workstations – and troubleshoot quickly 2) Stay on top of threats with features like MFA, antivirus, integrated Endpoint Detection and Response, data backup, disk encryption, email protection, and password management 3) Automate routine tasks using Rules and Filters to customize policies by customer, site, or device type to get the precision and control you want
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13
N‑able Passportal
N-able
N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.
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14
GoAnywhere MFT
HelpSystems
GoAnywhere MFT provides secure managed file transfer for enterprises. Deployable on-premise, in the cloud, or in hybrid environments, GoAnywhere MFT software enables organizations to exchange data among employees, customers, and trading partners, as well as between systems, securely. GoAnywhere MFT was a recipient of the 2017 Cybersecurity Excellence Award for Secure File Transfer.
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15
BetterCloud
BetterCloud
BetterCloud is the first SaaS Operations Management platform, empowering IT to secure user interactions across SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. Common use cases for BetterCloud include: - Automated user onboarding and offboarding - Content scanning and data protection policies - Privileged access management For more information about BetterCloud, visit www.bettercloud.com.
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16
Canfigure
Canfigure
Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.
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17
ConnectWise Automate
ConnectWise
Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count.
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18
ConnectWise Command
ConnectWise
Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with Continuum Command, a ConnectWise solution, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add Continuum Assist, a ConnectWise solution, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.
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19
Nlyte DCIM
Nlyte Software
Nlyte Software helps teams manage their hybrid infrastructure throughout their entire organization– from desktops, networks, servers, to IoT devices – across facilities, data centers, colocation, edge, and the cloud. Using Nlyte’s monitoring, management, inventory, workflow, and analytics capabilities, organizations can automate how they manage their hybrid infrastructure to reduce costs, improve uptime, and ensure compliance with organizational policies.
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20
NMIS
Opmantek
NMIS is a complete network management system which provides fault, performance and configuration management, performance graphs and threshold alerts. Business rules allow for highly granular notification policies with many types of notification methods.
Starting Price: 0 -
21
ProntoForms
ProntoForms
Empower field teams with a robust and easy-to-use mobile forms app from ProntoForms. Used by more than 3,500 businesses, ProntoForms Mobile Forms App enables field teams to capture, submit, and analyze field data using their phones and tablets. The app also lets users dispatch partially-filed forms, record time and location of form submissions, capture pictures and sketches, and collect signatures on site.
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22
Interact
Interact
Interact is a global software company that serves intranet software to over 1.7m users across more than 1000 organizations including Levi's, Domino’s and Sony PlayStation. We specialize in solving communication and engagement challenges by combining our enterprise-grade software with our experienced in-house professional services, focusing on developing strategic partnerships with our customers. Interact has offices in New York, Boston, London, and Manchester and operates across North America and EMEA.
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23
Hyperproof
Hyperproof
Hyperproof makes building out and managing your information security frameworks easy by automating repetitive compliance operation tasks so your team can focus on the bigger things. The Hyperproof solution also offers powerful collaboration features that make it easy for your team to coordinate efforts, collect evidence, and work directly with auditors in a single interface. Gone are the days of uncertainty around audit preparation and compliance management process. With Hyperproof you get a holistic view of your compliance programs with progress tracking, program health monitoring, and risk management.
Starting Price: $800 per month -
24
ZeroBounce
ZeroBounce
ZeroBounce is an email verification, scoring and deliverability platform helping businesses improve their inbox placement. The service detects email typos, nonexistent and abusive email accounts, spam traps and other risky email addresses. ZeroBounce also provides an email scoring service and a suite of deliverability tools to further enhance email inbox placement. The company operates a military-grade security infrastructure, ensuring customer data is protected at the highest levels. With more than 6 billion emails validated to date, ZeroBounce serves 100,000+ businesses in 190+ countries and adds up to 150 new clients every day. Companies using email lists validated by ZeroBounce report a 98%+ accuracy rate and maintain a good sending reputation. In 2019, ZeroBounce took no. 851 on the Inc. 5000 list of the fastest-growing private companies in the United States. One year later, ZeroBounce rose to no. 40 on the list.
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25
Boardable
Boardable
Starting at $49 a month, Boardable is an affordable board management tool built to serve nonprofits around the world. Schedule meetings, build and share agendas, draft and finalize minutes, vote digitally, share documents, engage in discussions and more. A mobile app makes meeting prep and communication simple and convenient. Boardable was started by nonprofit founders to empower nonprofit organizations, boards and volunteers. Explore Boardable with a free trial (no credit card) or a live demo.
The Role of IT Management Software
For companies of a certain size, information technology becomes a necessity. But despite many common perceptions, IT is more than just the people who install the software on your office computers and troubleshoot technical issues. IT is the driving force behind the software that a computer utilizes - researching the best technology to facilitate a company's growth, creating their own in house software, and configuring existing platforms to better suit the needs of the business. In larger companies that rely heavily on technology to get the job done, IT is one of the main drivers for success, and that makes a smart IT management system a critical component for any enterprise level business that wants to stay competitive.
Choosing the Right IT Management Software For Your Business
If you're on the market for a new IT management platform, you're in luck. There's no lack of quality products on the market. But that also means that properly researching the features available and carefully taking into consideration the long term direction of your company is a critical need. A good IT management platform will stay with you for a long time, and you want something that can grow organically as your business model does.
But you don't have to conduct your search alone. We can help you identify the best IT management platforms on the market and narrow down the results to find those built for your business model. Let this buyer's guide serve as your north star in the search for an IT management solution.
Try Before You Buy
Many companies that deal in IT management software offer free trials, but the wealth of options available mean that trying all of them simply isn't practical. We recommend really taking advantage of the IT management comparison engine above, where you can input all the criteria you are looking for in an IT management solution, and our system will output results and user reviews matching your needs. These are the cream of the crop, and even if they offer more than your company practically needs, they can help you get a hands on understanding of the sort of features and interfaces available to you. Once you've created a short list of the right matches for your company, sign up for the free trial. Between firsthand experience, user feedback, and user reviews, you should be able to get comfortable with their functionality and make an educated decision.
Businesses That Can Benefit From IT Management Software
IT management software isn't practical for every business, but it's almost essential for many businesses. Even if it isn't, it can help many companies get the edge on their competitors. For small businesses and startups, these platforms can help them track down software issues. Moderately sized and growing companies can benefit greatly from the network monitoring tools inherent in these products, while Fortune 500 companies depend on IT management software that's specifically scaled to the needs of enterprise level businesses. Regardless of your needs, there's likely an IT management solution tailored to your needs and feasible for your budget.
Enterprise Level IT Management Software
The sheer scope and scale of enterprise level businesses means that most can't function properly without some sort of IT management software. IT development and endpoint security are the key functions here, since they allow companies to create more effective software packages and protect their sensitive data. Solutions could involve a standalone IT management platform or one that's part of a more holistic workplace solution. Also useful is the ability for IT systems to conform to regulatory standards and create better client relationships through the use of computer forensics. Finally, IT management software can serve as something of a fail safe, keeping businesses engaged with consumers in the case of a financial downturn.
Types of IT Management Software
IT management software needs to meet the needs of a variety of different businesses. Fortunately, it's a well served market. Three varieties of software dominate the current landscape.
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Platform as a Service (PaaS) operates through the internet, eliminating the need to worry about the underlying infrastructure and focusing instead on building the best applications possible. One of the biggest strengths is the collaborative structure that such an open and accessible platform facilitates.
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Infrastructure as a Service (IaaS) reduces the need for pricey in-house hardware by offering virtualized solutions. These could include IP addresses, bandwidth, network connections, and virtual server space. This is deployed in third party data centers, reducing the need to devote resources for on-site maintenance, and the virtual nature of this platform allows you to easily receive the resources you need. The paid subscription model makes it ideal for scaling services to match a business' growth.
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Mobile Backend-as-a-Service (mBaaS) is used to synchronize a company's proprietary APIs and cloud storage. The result is an easier way to connect with social media channels and the ability to incorporate push notification and mobile management features into existing software.
Important Features of IT Management Software
While the features you need are going to vary depending on the nature of your business, there are some critical features everyone should look for in their IT management software. These include workplace control, communications management, and the ability to manage software and hardware productivity. Data protection is also a must, as is the capability to manage data storage and archives. A strong platform will always offer consistent data processing, transfer, and storage processes. Also look for an automated approach to data and server management and management of infrastructure security.
Popular Trends in IT Management Software
IT management software is an integral component of most larger businesses, and while that means that shoppers have plenty of options to choose from, it also means that picking a platform that will keep them competitive is crucial. A number of promising trends are worth considering when picking the ideal platform.
Cloud services are one of the most important innovations in modern tech, and it's not a trend that shows any sign of fading. Combined with machine learning, a cloud based structure allows for a higher level of automation in IT processes. The obvious impact of automation is that it can reduce staff costs within the IT department significantly, but automated technologies can also boost the speed of service delivery and produce more accurate results with a lower risk of human errors.
This high adoption rate of cloud services is changing how companies do business, and one of the most popular new trends is towards hybrid cloud systems. By combining private and public cloud services, companies can get the best of both worlds. These hybrid models can offer more flexibility and create a more nimble sense of scale, and IT management software developers are rushing to adapt to customer needs.
DevOps is one of the biggest buzzwords around, but it's more than just a fad. That means more and more companies are hiring people proficient in business intelligence software. Machine learning has rapidly facilitated the value of big data, and having the means to properly analyze that data and turn it into an actionable asset will make it one of the most important fronts in the future of IT.
Issues to Consider
As with any form of software, IT management platforms come with their own vulnerabilities. When considering a purchase, it's necessary to consider the downsides and make sure the software you choose is protected against them.
While cloud computing is in many ways a safer method for storing data than local services, that doesn't mean it's immune to vulnerabilities. A data breach can tarnish a company's reputation in irreparable ways, and that means it's critical to choose a provider that's serious about the security of their customers. Making use of a hybrid system that provides you with a private cloud is a tenable solution, but you also have to make sure that your business' hardware and software work correctly in conjunction with the web-based services of your IT platform. While an IT management solution that's not compatible isn't necessarily a bad idea, the process of migrating your existing information to the new cloud can be a costly endeavor. And even if an IT management platform is the right choice for your business, it's beneficial to be prudent with your budget. These solutions can have some costly overhead, and that's not even taking into account the cost of training staff to become accustomed to the new technology.