Customer Service Apps for Android
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Compare the Top Customer Service Apps for Android of 2021
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1
ConnectWise Control
ConnectWise
ConnectWise Control is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise Control helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
Starting Price: $19 -
2
TeamSupport
TeamSupport LLC
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, computer hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Starting Price: $50.00/month/user -
3
LiveHelpNow Suite
LiveHelpNow
Fully integrated customer service suite meeting all of your customers' needs. All channels of support in one solution: Live Chat, SMS-to-chat, Chat Bots, Email management, Knowledge base management, VoIP Call Management, contact center analytics. Quick and easy installation, no setup fees, no contracts. Hosted with 99.999% uptime and financial grade AES-256 bit encryption. HIPAA, ADA and PCI compliant. #1 rated 7 years running as best live chat and SMS help desk platform #84 Inc 500 fastest growing company
Starting Price: $19.00/month/user -
4
Atera
Atera
Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra costs. Fixed Cost with unlimited devices, it's that simple. Start your 30-day free trial today.
Starting Price: $79.00/month/user -
5
ConnectWise Manage
ConnectWise
ConnectWise Manage is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise Manage offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.
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6
Pipefy
Pipefy
Pipefy is the workflow management software that makes business processes—such as purchasing, job opening, accounts payable and employee onboarding—hassle-free, so requesters, processors and managers are more efficient. Through fast-to-deploy, no-code, automated workflows, Pipefy enhances speed, increases visibility, and delivers higher quality outcomes without the need of IT implementation. Drive digital transformation, gain control of soaring service request volumes through easy to use, enterprise-class process automation and leave manual processes behind and refocus on strategic initiatives and activities. The platform has grown rapidly, fueled by an intense market desire for better solutions to manage business processes and automation. Pipefy is now used in over 215 countries by leading enterprises such as Visa, IBM, Volvo, Santander and Kraft Heinz.
Starting Price: $18.00/month/user -
7
Sendbird
Sendbird
Sendbird's chat, voice, and video APIs power conversations and communities in hundreds of the most innovative apps and products. Sendbird’s feature-rich platform, and pre-fab UI components make developers more productive. We take care of a ton of operational complexity under the hood, so you can power a rich chat service, and life-like voice, and video experiences, and not worry about features, edge cases, reliability, or scale.
Starting Price: $399 / month -
8
Electric
Electric
Electric is reinventing how businesses manage their IT. Providing real-time IT support to 20,000 users and centralized IT management to over 300 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
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9
Odoo
Odoo
Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible.
Starting Price: $12.00/month/user -
10
Podium
Podium
Centralize all business reviews from across different platforms with Podium, an online review solution. Podium allows users to see their reviews and gain more customer feedback for quick and better-informed decisions. Podium can be accessed through its free iOS and Android app for sending review invitations, check analytics, and manage existing reviews.
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11
N‑able RMM
N-able
N‑able RMM® is a cloud-based IT solution that makes it easy for MSPs to deliver valuable technology services within hours, not weeks or months. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. Built-in remote access and security features help you support and protect from day one. And when you’re ready, grow your business with additional security layers and add-ons services to expand your offering. N‑able RMM features include remote access, network path visualization, automated monitoring and maintenance, prescriptive data analytics, data-breach risk intelligence, and more. N‑able RMM is also available for download as Android and iOS mobile apps to allow users to manage issues anywhere.
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12
vtenext
vtenext
vtenext – the CRM for Digital Innovation Transform and Innovate your company with vtenext. It allows you to engage your customers into your business processes using a specific technology. It can also be used to manage processes generated by internal customers. The most important advantages of adopting vtenext are: - Improving the Return On Investments (ROI) - Facilitating internal communication by breaking down internal barriers - Having a 360° knowledge of the customers - Designing, automation and digitalization of internal and external processes - Acquiring a Lean management method - And many more!
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13
Pulseway
MMSOFT Design
Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. We also offer add-ons for endpoint protection, business management (PSA) and backup & disaster recovery software and integration with leading AV providers to give you the power of a full IT stack. Over 6,000 customers worldwide use Pulseway every day to pro-actively manage their own and customers IT infrastructure. Test it free today with our 14-day no commitment trial.
Starting Price: $35/month -
14
ComplianceQuest
ComplianceQuest
Fastest growing Enterprise Quality, Health and Safety Management System (QHSE) natively built and run on the Salesforce platform. Unified QHSE solutions, which combine EQMS and EHS, help our customers of all sizes deliver quality products and services in the safest, most sustainable way by mitigating risk, problems, and inefficiencies while protecting customers, employees, suppliers and brand.
Starting Price: $30.00/month/user -
15
MasterControl
MasterControl
MasterControl Quality Excellence solutions are used by five of the largest regulatory agencies in the United States. A leading software-as-a-service (SaaS) provider, MasterControl helps companies get their life-improving products to market sooner. It does this by providing cloud-based solutions that manage an organizations documents, training and exams, corrective/preventive action, validation, and more. And its not just quality MasterControl has solutions for the entire product lifecycle.
Starting Price: $25,000/ 1st year -
16
GetResponse
GetResponse
GetResponse is a complete online marketing software that helps you grow your audience, engage with your customers, and boost online sales. With over 30 tools in one easy-to-use platform, you can simply transform your online marketing and bring tangible results to your business. Customers across 182 countries rely on GetResponse to get their business online and easily create targeted marketing campaigns. Need a more advanced platform? GetResponse MAX is a trusted all-in-one online marketing platform, with a team of experts ready to help you make the most of it. Together with tools tailored and scaled to your business, you get: - Free onboarding - Individual support from your personal account manager - Dedicated infrastructure - Flexible terms
Starting Price: $15.00/month/user -
17
Bloomfire
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Starting Price: $25/user/month -
18
LiveChat
LiveChat Software
For the fastest and the most efficient way to help your customers, turn to LiveChat! As a leading live chat and help desk software solution for business, LiveChat transforms teams into customer service rockstars with its simple and easy-to-use applications. Apart from its core live chat functionality, LiveChat provides a wide range of add-on modules for sales and marketing automation as well as integrations with third-party customer relationship management (CRM) solutions.
Starting Price: $16.00 per agent per month -
19
SMART Software
SMART
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
Starting Price: $74.99 -
20
TXTImpact
TXTImpact
TXTImpact, USA based leading provider of Business SMS Text Marketing Services and Business Text Messaging Platform. TXTImpact was launched by Wire2Air in 2006 to offer a web-based Text Messaging and SMS Marketing Platform to allow brands, agencies, and small businesses to efficiently build integrated Text Messaging Marketing Campaigns, Text Messaging Services for business communication, emergency alerts for schools and colleges, Text voting service, and Bulk Text messaging application. We proudly offer the only US-based turnkey web-based solution that allows businesses, governments, and Non-profits from all industries – education, hospitality, religion, politics, non-profits, technology, and more – to create and deploy a Text Marketing Campaign.
Starting Price: $49/month -
21
TeamHeadquarters
Entry Software
TeamHeadquarters by Entry is an integrated help desk and project management software for IT teams. With TeamHeadquarters, IT teams can focus on the right work at the right time. The platform offers full-function tools for project management, portfolio management, help desk, and time sheets.
Starting Price: $28.00/month/user -
22
AssetSonar
AssetSonar
Ensure software compliance, lower hardware downtime, and always be audit-ready with our powerful IT asset management solution. Get complete visibility into your IT infrastructure by IT asset lifecycle management, software license tracking, detailed insights and timely alerts. We also play well with service desks like Jira & Zendesk and device management tools like Jamf & SCCM so you have a single source of truth regarding your IT assets. Try It For Free!
Starting Price: $62.99/month/admin -
23
ISL Light Remote Desktop
ISL Online
ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.
Starting Price: $145/year -
24
User.com
User.com
User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free 14 day trial now at User.com →
Starting Price: $49.00/month -
25
Canfigure
Canfigure
Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.
Starting Price: $5,000 p/a