Audience
Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.
About Issuetrak
Resolve your team’s issues faster and more efficiently with Issuetrak. Our powerful, versatile issue tracking and business process management solution helps you take your performance to the next level with issue tracking, workflow, customer support, complaint management, change management, and help desk operations. Issuetrak comes loaded with the tools you need to get your team on track, including automation, reporting, custom forms, alerts, a knowledge base, and more.
Pricing
Company Information
Whitepapers
Change ControlVideos and Screen Captures
Product Details
System Requirements
Training
Support
Issuetrak Product Features
Bug Tracking
Business Process Management
Change Management
Complaint Management
Customer Service
Help Desk
Issue Tracking
Workflow Management
Reviews Write a Review
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: When searching for a change management tool to replace our outdated system, IssueTrak checked all our boxes. The product itself is completely customizable and built with a wide variety of use cases in mind. What I was most impressed with is is IssueTrak's customer service. Tony and Paul helped us through every step, from the evaluation site, to software install, to site configuration, and through to product launch. The end result has been a site that meets our needs, is easy to use, and gives us the metrics we need to manage all change requests at our facility. Best of all, we can maintain and configure the site on our own without having to involve the supplier every time we want an update, a new report, a change in users, etc.
Cons: There are a few opportunities for improvement that would make end-user interactions simpler or more intuitive. Examples include direct URL links to specific pages of the site, reducing the number of clicks needed to make edits to issues, and alerting users which actions are binding or non-binding. We had seem trouble with the initial install, setting up outgoing email functionality, and Active Directory log-in, but the Tech Support team has been very engaged in helping us through those back-end hurdles.
Overall: Overall, IssueTrak is a great tool for change management. Since launching our Ford IssueTrak site in October, we have been very pleased with the end result. It has the right amount of structure and flexibility, and customer service is top notch. Excited to keep using this tool.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Very easy to navigate, the ability to acquire reports quickly and efficiently, and the ability to customize it to best fit our program's needs.
Cons: No cons at the moment. We are very satisfied with the software.
Overall: My overall experience with Issuetrak has been excellent. Any time I have an issue or need help, the Customer Service has been amazing and very helpful.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Audit trail, ability to link and update issues en masse, search capabilities and the Knowledge Base feature.
Cons: I'd like to see a better mobile option for this, especially if we could tie it into the asset tracking portion with barcode scanning capabilities.
Overall: We have been using this product for almost 15 years. Its core functionality has remained the same while the features have increased over the years. It is easy to use for our customers and administrators.
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