RMM software provides users with the tools to view and monitor the performance of endpoints, systems and devices with the purpose of solving issues. Compare the best RMM software currently available using the table below.
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Atera
Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Atera includes everything you need to solve your clients toughest IT problems in one, centralized location. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra costs. Fixed Cost with unlimited devices, it's that simple. Start your 30-day free trial today.
NinjaRMM, LLC
If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting.
ConnectWise
Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count.
ConnectWise
Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with Continuum Command, a ConnectWise solution, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add Continuum Assist, a ConnectWise solution, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.
Opmantek
NMIS is a complete network management system which provides fault, performance and configuration management, performance graphs and threshold alerts. Business rules allow for highly granular notification policies with many types of notification methods.
Auvik Networks
Auvik's cloud-based network management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer.
Electric
Electric is reinventing how businesses manage their IT. Providing real-time IT support to 20,000 users and centralized IT management to over 300 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
N-able
N‑able RMM® is a cloud-based IT solution that makes it easy for MSPs to deliver valuable technology services within hours, not weeks or months. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. Built-in remote access and security features help you support and protect from day one. And when you’re ready, grow your business with additional security layers and add-ons services to expand your offering. N‑able RMM features include remote access, network path visualization, automated monitoring and maintenance, prescriptive data analytics, data-breach risk intelligence, and more. N‑able RMM is also available for download as Android and iOS mobile apps to allow users to manage issues anywhere.
MMSOFT Design
Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. We also offer add-ons for endpoint protection, business management (PSA) and backup & disaster recovery software and integration with leading AV providers to give you the power of a full IT stack. Over 6,000 customers worldwide use Pulseway every day to pro-actively manage their own and customers IT infrastructure. Test it free today with our 14-day no commitment trial.
Epitiro
Epitiro remote network monitoring probes keep you informed of your Ethernet, Wi-Fi, and/or LTE service performance and user experience. Deploy Epitiro hardware probes at key locations and continuously test network performance and bandwidth for multiple broadband networks. Easily configure test networks and schedules from our cloud interface. Test on demand or on schedule. Set-up performance alerts for you and your team. Assure captive portal and splash page operation and performance. Invite your team and customer stakeholders to securely view performance from their desktop or mobile app. Enterprise class administrative features and scalability. Comprehensive end-to-end performance tests include Ookla Speedtest, Latency, Jitter, Packet Loss, application performance for Browsing, Dropbox, Youtube as well as iPerf and traceroute support. QoS. QoE.
Domotz
Domotz is the premier Remote Network Monitoring and Management platform for IoT. We offer powerful network management software for MSP's, Integrators, Security Professionals, and Business Owners. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with plug and play setup, a friendly UX, and a comprehensive feature set, accessible from any desktop browser or mobile device.
Splashtop
Remotely support internal and client computers with unattended remote access and provide users with remote access. Whether you’re just getting started with remote support tools, or looking to find an alternative to another product due to high prices, Splashtop Remote Support is the solution for you. Splashtop Remote Support is a best-in-class remote support tool that gives you the freedom to remote into your managed computers from any device, at any time, thanks to our fast, high definition connections.
ManageEngine
Founded in 1996, ManageEngine is a software organization based in India that offers a piece of software called ServiceDesk Plus MSP. ServiceDesk Plus MSP offers business hours, 24/7 live, and online support. ServiceDesk Plus MSP features training via documentation, live online, webinars, and in person sessions. The ServiceDesk Plus MSP software suite is Windows, iPhone, iPad, and Android software. ServiceDesk Plus MSP is ITSM software, and includes features such as asset tracking, availability management, change management, configuration management, Contract/License management, incident management, problem management, project management, release & deployment management, and self service portal. Software pricing starts at $1445.00/year. ServiceDesk Plus MSP offers a free version, and free trial. Some competitor software products to ServiceDesk Plus MSP include HarmonyPSA, Atera, and Naverisk RMM & PSA.
ManageEngine
Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.
LogMeIn
LogMeIn Central is a pure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and secure their endpoint infrastructure. ​Whether you have remote employees or endpoints scattered across the globe, LogMeIn Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
Kaseya
Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). Kaseya BMS supports the back-end requirements of MSPs so they can focus on selling and delivering services, instead of spending time on non-revenue generating tasks. The platform includes project management, time and expense tracking, finance and billing, inventory, service desk, and CRM. Easily create, manage and resolve all your service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Allow your technicians to work efficiently and seamlessly across tools, and access the right information when and where they need it.
Datto
Datto empowers the world’s small and medium businesses to thrive. Whether working at the office or from home during the COVID-19 crisis, we will be there for you with timely, actionable resources. The world’s fastest-growing companies rely on Datto to protect their business continuity, ensure ongoing networking, provide a single source of truth for IT business management, and secure file collaboration and backup. Datto Unified Continuity gives MSPs the comprehensive tools necessary to protect critical business data living on servers, personal devices and in the cloud. From pricing to deployment and ongoing management in the cloud, Datto Networking was purpose-built for MSPs, and designed to be delivered as a managed service. File backup and restore functionality protects against data loss and downtime in the event of equipment loss or failure, ransomware, or other disasters. Datto Remote Monitoring and Management (RMM) is a fully-featured RMM solution for MSPs.
CloudBerry Lab
MSP360â„¢ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy. MSP360â„¢ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange. Agentless, host-level backup support is available for both VMware and Hyper-V virtual environments. Customers can also back up Microsoft Office 365 and Google G Suite. While the service is built for the cloud and seamlessly integrates with all the major public cloud storage services it also allows backing up to a variety of local storage devices.
Computicate PSA
PSA Software Simplified. Computicate takes the pain out of managing IT services with PSA software designed exclusively for MSPs. Get better insight, increase efficiency and grow your profitability. Automate your business back-end Automate tasks like time tracking, invoicing, and following up with clients in just a few clicks. Optimize your service delivery A complete helpdesk ticketing solution. Making IT service delivery easy and accurate. Improve your bottom line Never miss incoming tickets or alerts again. Monitor productivity and maximise resource utility. Get all the tools you need to manage your MSP business succesfully. Computicate PSA is a fully integrated IT Services Management System. Exclusively for MSPs.
RG System
Designed for MSPs and IT Professionals, RG System provides a SaaS IT Management platform that combines RMM, Data Backup & Restore and Endpoint Security on a centric portal. With RG System, you protect your whole IT infrastructure - servers, workstations and devices - and you benefit from unique Bitdefender GravityZone Business Security and Dell EMC Avamar integration. Remote access, patch management, ticketing, reporting, VMs backup, replication, firewall... you manage and secure your IT environments from the same web based interface. The portal is affordable, easy-to-use and on a pay as you go model. Make IT Easy, that's what we do!
ManageEngine
OpManager is a network monitoring and management solution that helps gauge health, performance, and availability of all devices, switches, routers, LANs, WLCs, IP addresses and firewalls in your network. With real time monitoring comprising of over 2000 performance parameters, role-based dashboards for centralized view of the entire network, rule based discovery, custom notification profiles, intelligent alerting and workflow automation, OpManager ensures that your network is up and running 24/7. With over 90 widgets, OpManager's dashboard can be molded for individual administrator requirements as well as scaled to meet whole IT team's management needs. With real-time performance graphs readily available, administrators can also quickly troubleshoot problem devices remotely. Discovery rule engine, virtualization support, and storage monitoring are some of OpManager’s prominent features that help monitor your IT network devices more efficiently.
Kandji
Kandji is an Apple device management (MDM) solution built exclusively for IT teams at organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, iPhone, iPad, and Apple TV devices, saving IT teams countless hours of manual, repetitive work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows.
TANAZA S.p.A
Tanaza is an intuitive and responsive cloud-based management software for IT professionals to manage WiFi networks remotely. At the core of Tanaza's technology, there's TanazaOS, a powerful Linux-based Operating System compatible with multiple brands of access points. Tanaza makes the deployment, configuration and remote monitoring of WiFi access points effortless. Manage the settings of hundreds of APs from a single cloud controller platform. With Tanaza, users can enable SSIDs, configure IP addresses, set radio power and channels, and more from the managed WiFi dashboard.
Samohyb
GoodAccess SASE solution for business teams (Secure Access Service Edge) protect your online business systems against hackers. Control access to your online business systems easily. Let your team work from home office and remote locations. Securely! No IT experts needed anymore. Secure your business systems in 5 minutes! Get your access gateway, whitelist your dedicated IP, invite your team. Manage your team's access easily. The control panel and API provide complete system access management, access logs and stats. Let your team access your business systems securely from anywhere using any device with just 1 click! Control access to your online business systems with your team's private Access Gateway. Whitelist your gateway's dedicated IP in your systems and protect them from the prying eyes of the public and hackers while your team can securely enter from any location in the world. GoodAccess Gateway is software-defined cloud VPN server dedicated just for your team.
Loom Systems
Loom Systems’ patent-pending AIOps solution predicts and prevents problems in businesses undergoing a digital transformation or cloud migration. Loom's AIOps is the only solution that can predict IT issues before they impact customers, and enrich alerts with insights and resolutions in plain English. This not only keeps operations running smoothly and improves business productivity, but also alleviates the tedium of reading logs and frees up time for operations to concentrate on higher-value IT tasks.
Managed IT Service Providers (MSPs) can quickly and remotely manage their client's networks, computers, and other endpoints using RMM (remote monitoring management) software. Deploying network monitoring software is often referred to as Remote IT Management, and it allows providers to remotely and proactively manage their client's IT assets.
RMM is easy to deploy using a small app called an 'agent.' Technicians install agents on their client's servers, computers, endpoints, and mobile devices. Agents compile a vast array of information about the host device and then feed that info back to the MSPs control panel or dashboard. From the dashboard, a technician can proactively keep machines up to date and resolve any issues without having to visit the client's office physically.
When an agent detects a problem, a ticket is created and sent to the MSPs dashboard. A technician decides what action is needed to solve the problem. In many cases, the RMM software resolves the issue before the customer even realizes there is a problem. The support tickets are sorted based on severity. That helps the MSP or technician prioritize any critical issues versus the non-critical ones. If an item can't be resolved automatically, the technician will remote in to solve the problem or dispatch a tech to the location.
RMM software gives MSPs the ability to service more clients at the same time compared to their traditional counterparts. They can do it more efficiently, and they can do it around the clock. RMM comes with a full array of functions, including software installation, automatic patches and updates, and so much more. All this happens from a single dashboard. Most important, hundreds of devices can be serviced at the same time without having to travel to each location just to handle routine tasks.
RMM software performs many functions for the MSP and client. First, it compiles data about the software, hardware, and networks. It prioritizes problems based on customizable rules. It automatically runs updates and patches based on a predefined schedule. It creates tickets and alerts for each issue it detects and then provides a report for each item and device.
The first standardized network management tools used in conjunction with SNMP (Simple Network Management Protocol), were in widespread use by the early nineties. From the fifties till then, on-site service using the standard break-fix model was common. In other words, when something went wrong, an IT technician had to physically go to the client's location to troubleshoot the problem. Over time technicians developed methods for troubleshooting devices. They would go to the client's site and proactively check the status of their network and other endpoint devices. They created elaborate checklists to record as much information as possible. Unfortunately, as machines and systems became more complicated, this method became inadequate for gaining a clear picture.
The first remote IT management tools did an excellent job of sending information to the IT technician. However, these tools were highly complex and very difficult to manage. They were also expensive. So expensive that only huge companies could afford to use them. Moreover, many MSPs spent millions developing proprietary versions to use on their infrastructure and network operations centers (NOCs). Still, It became clear this was cost-prohibitive for them and many small to medium-size businesses.
Eventually, costs came down, so smaller companies were now able to take advantage of the same managed IT services as the big Fortune 500 companies. RMM software was now affordable for small and medium-sized businesses and managed service providers. That began the remote management services industry as we know it today.
The old break-fix technique served us well for many years, but as computer systems became more complicated other problems surfaced. For example, the workflow was inconsistent. That means it is difficult to plan or schedule technicians. Labor costs may remain the same, but IT demands are random and episodic.
For that reason, income is unreliable and inconsistent for the service provider. There is also no recurring revenue. Furthermore, clients having multiple computers or network issues became easily agitated as their service calls went up. They rapidly lost faith in their support provider.
Providers discovered they needed to take on more clients just to reach their financial goals. Clients requested fewer preventative maintenance calls to lower their costs. Security also began to suffer because systems were going without upgrades and updates. That led to data breaches and worse on outdated systems. The more clients tried to lower their costs, the higher their prices rose. A vicious cycle began.
On the financial side, MSPs can offer customers enterprise-level remote monitoring packages for an affordable price. They pay a fixed monthly fee, so there are no more surprise bills at the end of the month. MSPs are more profitable since they have fewer support calls to schedule. Any associated costs like paying mileage or owning company vehicles go down too.
On the technical side, issues are detected before they become large-scale problems. That means better uptime and business continuity. Network stability increases due to the proactive nature of RMM. Devices last longer and with improved maintenance.
More advantages include increased customer satisfaction and loyalty to the MSP. Worker productivity has increased on both sides. High-value technicians now work on preventing problems before they happen. Office workers are interrupted less, so their productivity increases.
As we can see, Remote IT Management using RMM makes good financial sense. The RMM system can be scaled up or down to meet specific requirements and client base. Best of all, MSPs can offer dependable, 24/7/356 support, and proactive monitoring.
MSPs today will typically charge a flat fee for RMM services using a monthly recurring revenue model. Pricing is mostly calculated based on the number of agents deployed. Tiered packages using graduated service levels allow an MSP to customize a client's service level to suit their needs. Customers select specific packages or can go a la carte for custom services. For example, on-site support can be provided for an extra fee.
MSPs must determine whether to use a "per-device" or "per-user" pricing structure. The client is billed based on the number of devices they want to support or based on the number of users within the business. Both pricing models have their respective pros and cons. Most of the time, the "per-device" is best.
Today's managed IT services continue to shape technology for SMBs because they want to keep the technology wheels turning. They also will want to compete with their larger counterparts affordably. Therefore, MSPs should consider partnering with a reliable RMM provider who also offers training, education, and broad solutions. You will also need an RMM platform that supports a vast array of tech environments, including virtualized and hybrid cloud environments.
Also, consider leveraging your RMM software and its tools using a unified dashboard. Let the RMM automatically handle routine tasks like patch management or various update scheduling. Antivirus updates and scanning can also be automatic.
Finally, find an RMM provider with excellent technical support and infrastructure. Now you can redirect your technicians to more critical projects.