LogMeIn Rescue

Pros: One of the best product I have came across. We have been using for couple of years. It's just wow. Never had any issue with connectivity. Clear presentation and great audio too. 5 star!

Cons: Nothing as of now! Never had any issue with this.

Overall: Great product in overall.Looking forward to use it for long and happy to recommend others. Thanks team.

Pros: Like anyone using technology, I've had trouble with my devices in the past. I sought help from IT personnel using the LogMeInRescue product and had incredible success. It allows for multiple access methods, the support person was able to access my device without me being there, and he was able to reboot my device and automatically reconnect.

Cons: It's a product that's specifically designed for IT professionals. Without IT expertise, I imagine it would be difficult for me to use, should I want to troubleshoot my own device. Additionally, the chat box to connect with the support person is small and in the version we used, we didn't have access to a video conference/webcam for chatting.

Overall: Overall, it's a fantastic product that allows IT support staff to remote into PCs located anywhere and resolve technical issues quickly and without physical access to the device. In the remote world we're currently working in, this product is PRICELESS.

Pros: I like to use this for clients who are not familiar with our system, I think it makes things much easier especially during this time when everything is remote.

Cons: Only con is that somethings the screen freezes and we will need to restart the entire program.

Overall: Great for remote work. I think I would continue to use this program until we are able to get back to the office.

Pros: The ease of being able to provide remote support has been crucial, especially during the last year with more personnel working remotely.

Cons: Occasionally the lag time or software freeze was troublesome.

Overall: Overall I recommend the platform due to its ease of use. It is user friendly, efficient, and saves time.

Pros: -You can copy the files of the connected computer very easily.
-You can install software to the connected computer with ease.
-You get all the necessary features like notification, speed, and consistency.

Cons: -Sometimes the screen gets frozen suddenly and you have to restart the system to fix that.

Overall: Overall, LogMeIn Rescue is a great remote access software that lets you fix the client's PC without any hassle.

Pros: We use this to work remotely. It pairs well with our on-site systems and is user friendly. It has solid customer support as well if needed.

Cons: Sometimes the screen can pop up small but once you get the hang of it it should not be an issue.

Overall: We have used this without any issue during the pandemic. If you are a remote law firm you should consider this option.

Pros: Easily access clients computer for the benefit of tech support! Client does not need to subscribe or create an account, fast secure and reliable!

Cons: Nothing bad to say it is a really great solution!!

Overall: LogMeIn Rescue is a great remote access platform which allows you to access your clients computer with their permission and solve issues or set up settings for them.

Pros: -The feature is that you can deploy the remote in several ways like email links or direct download.
-You can move files to a remote computer, and it has low host system requirements.
-Technicians can collaborate and quickly fix the problem of the end-user by remote access.

Cons: -The chat feature does not work properly and takes a lot of time to reconnect.
-Some features are not beginner friendly and requires deep tech knowledge to use.

Overall: Overall, it is the best and easiest way to provide immediate remote access to the customer. Also, it is effortless for the end-user to establish a connection with the technician.

Pros: LogMeIn Rescue helpdesk is outstanding in terms of usage and ability. Our customers are also happy with this solution. UI/UX design is intuitive. It delivers the best remote access to the support desk dashboard. Supports mobile platform for end-users.

Cons: Artificial Intelligence-based support is not there. Lots of other offers same.

Overall: Overall, It is the best support solution that delivers everything that we need in the support desk. It works smoothly in high traffic and requests. Effective on mid enterprises.

Pros: Love this tool for all my remote access, able to send admin prompts through it by typing in admin information to gain access. Able to have multiple sessions open as well.

Cons: I don't have any cons about this product I think it is the best one out there.

Overall: Overall this product is great and does everything I need it to do. I would recommend this software to any organization out there for their IT department.

Pros: Easy to install. Easy to use. Let tech support save me from myself. My Microsoft tech support couldn't figure out what I was talking about, but we used LogMeIn to get to the bottom of things.

Cons: I was skeptical to use it at first (felt that it had a potential for virus), but it worked as advertised. No complaints to speak of.

Overall: I've used LogMeIn a number of times since I first discovered it through Microsoft tech support. It helps people see what's happening instead of the endless descriptions and screenshots. Saves a lot of time.

Pros: When someone calls and they need help now, this is simple and effective to get you remoted into their system to troubleshoot. I don't recall it ever not working exactly as I expected it to.

Cons: It's a bit on the pricey side. There are less expensive alternatives out there.

Overall: While there may be less expensive alternatives out there, I still used this just because I was never surprised by it not working. Reliability leads to happy customers.

Pros: - This application provides a secure path to connect with all your devices and control them remotely.
-Along with virtualization of the device it let users to collaboration for a single goal.
- Customer support service is quite good.

Cons: Price is way too high for what you get, they should definitely revise their pricing, furthermore their should be a free trial version of it.

Overall: Overall, the application does provide a secure connection with your all devices but with a heavy price.

Pros: With all the media attention schools get and the constant scrutiny of stakeholders, the highest level of security isn’t optional. This platform keeps my users safe through heightened security measures.

Cons: Not enough bang for the money spent. Not as cost effective as I would have liked.

Overall: I wish there were a lite version for this product for smaller businesses. It is ideal for larger companies.

Pros: It allows teams of all sizes to communicate and collaborate from anywhere on any device securely.

Cons: I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately.

Overall: LogMeIn secures your employees' identity, access, data, and passwords wherever they may be located. I have yet to have such a seamless experience with other software.

Pros: - Easy to use.
- Easy to walk someone through using.
- Easy to help assist others with technical issues.

Cons: - Sometimes if someone is already having issues understanding tech, downloading can be an issue.

Overall: - Good, easy to use and explain tool.
- Easily assist those with limited tech knowledge.
- Can vary from OS to OS.

Pros: -Very easy and simple to setup and install
-Fantastic user interface that is easy to use and navigate
-Reliability and uptime of the software and servers is always near 100%!

Cons: -Pricing model could be a little more aggressive and competitive versus other competitor's software on the market.

Overall: Overall - LogMeIn has been in the industry of remote software for the longest time, providing a very well made and stable product that just works, and is easy to configure and use. It has been instrumental in our organization, allowing us to access machines remotely spread hundreds of miles away.

Pros: LogMeIn Rescue gives my business a powerful help-desk to manage clients and communicate from one page. The deployment of this tool was a breeze. I like the addon with various integrations, which makes it completely a robust tool.

Cons: Nothing so far, we liked this platform very much.

Overall: Overall, LogMeIn Rescue is a great and professional build tool for the business help-desk solution. It's also intuitive in the interface. Works great for our help desk.

Pros: To offer the best support experience for the customer no other tool is capable and better than the LogMeIn Central help desk solution. It offers live chat, real-time support alert, remote access, ticket management, ticket forwarding, and inbuilt survey and feedback.

Cons: Never encountered any serious problem while using this.

Overall: Everyone in my team is extremely happy with this solution. It allows them remotely and in real-time access helpdesk and support customers. Overall, LogMeIn Central is a robust help desk solution.