Issue Tracking Software
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Compare the Top Issue Tracking Software of 2021
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Issue Tracking Software Guide
Issue tracking software provides the tools to track, record, manage and follow the progress of issues and tickets in order to resolve problems across different departments such as customer service, help desk, IT, financials, and more. Compare the best Issue Tracking software currently available using the table below.
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1
TeamSupport
TeamSupport LLC
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, computer hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Starting Price: $50.00/month/user -
2
Issuetrak
Issuetrak
Resolve your teamβs issues faster and more efficiently with Issuetrak. Our powerful, versatile issue tracking and business process management solution helps you take your performance to the next level with issue tracking, workflow, customer support, complaint management, change management, and help desk operations. Issuetrak comes loaded with the tools you need to get your team on track, including automation, reporting, custom forms, alerts, a knowledge base, and more.
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3
BugHerd
Splitrock Studio Pty Ltd.
BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- πBugHerd works in 3 easy steps:π 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.
Starting Price: 14 Day Free Trial -
4
SysAid
SysAid Technologies
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises in 140 countries. Available in 42 languages as a cloud-based and on-premises solution. - Everythingβs cross-referenced within SysAid e.g. every ticket, asset, patch, and related item, to help close the loop faster. - Built-in service orchestration and service desk automation to slash ticket resolution time. - Native asset management and CMDB to help simplify the process for tracking/auditing all IT and non-IT equipment. - Easy self-service adoption with an effortless, omni-channel end-user experience, enabling one-touch tickets. - Codeless configuration, so you can work the way you want (instead of adapting to rigid tools provided by others). - Out-of-the-box reporting, BI analytics, and configurable dashboard
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5
Bugfender
Beenario
Remote logger, crash reporter and in-app user feedback Bugfender is a log storage service for application developers. Bugfender collects everything happening in the application, even if it doesnβt crash, in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender respects your user's privacy, is battery and network efficient and keeps logging even if the device is offline. Track and destroy bugs before users even notice. Bugfender logs all bugs on all devices and sends the results in seconds - enabling you to find and fix bugs before your users even get an error message. Achieve 5-Star Ratings. Bugfender doesnβt just log bugs and crashes. It logs all the information youβll ever need so you can build a clear picture of your users and earn those crucial five-star ratings. Deliver world-class customer service. Our logging tool enables you to target individual users and provide personalized customer support.
Starting Price: 29β¬ per month -
6
Project Insight
Project Insight
Project Insight is award-winning work & project management software that centralizes all of your work, tasks, and projects into one easy to use online platform. We offer a completely FREE expandable version or a full-featured enterprise edition.
Starting Price: Free + $3 add-ons + Enterprise -
7
SMART Software
SMART
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
Starting Price: $74.99 -
8
LiveHelpNow Suite
LiveHelpNow
Fully integrated customer service suite meeting all of your customers' needs. All channels of support in one solution: Live Chat, SMS-to-chat, Chat Bots, Email management, Knowledge base management, VoIP Call Management, contact center analytics. Quick and easy installation, no setup fees, no contracts. Hosted with 99.999% uptime and financial grade AES-256 bit encryption. HIPAA, ADA and PCI compliant. #1 rated 7 years running as best live chat and SMS help desk platform #84 Inc 500 fastest growing company
Starting Price: $19.00/month/user -
9
Canfigure
Canfigure
Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you. With out of the box support for all IT assets, Canfigure can be customized to hold information for any type of asset including IoT, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as warranty expiry, and linked directly to supporting contract documents. The heart of Canfigure is a Configuration Management Database (CMDB) that underpins all other functions. The CMDB holds your data in the form of Configuration Items (CIs) and the relationships between them.
Starting Price: $5,000 p/a -
10
Freshdesk
Freshworks
Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.
Starting Price: $19.00/month/user -
11
Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.
Starting Price: $5 per month per user -
12
Wrike
Wrike
Get full visibility and control over your tasks and projects with Wrike. A cloud-based collaboration, work management, and project management software, Wrike is trusted by leading companies like Airbnb and Verizon to help their teams achieve more. Wrike offers world-class features that empower cross-functional, distributed, or growing teams take their projects from the initial request stage all the way to tracking work progress and reporting results. From custom dashboards and workflows to team-specific automation to streamline processes, Wrike has everything you need to work your way. No one else offers this level of versatility. Wrikeβs versatile and easy-to-use platform adapts to however your team manages their work so they can deliver more. Work as one with the most versatile shared collaboration platform for every team, function, and department. Connect your entire organization, share ideas, and produce your best work in a shared workspace.
Starting Price: $9.80 per user per month -
13
PagerDuty
PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a hollistic view of their operations, and optimize processes within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
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14
Jira Software
Atlassian
Jira Software by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability.
Starting Price: $10.00/month -
15
Zoho Projects
Zoho
Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices.
Starting Price: $18 per month -
16
Zoho Desk
Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Starting Price: $12.00 per user per month -
17
nTask
nTask
nTask is a free online task management and project management platform used by individuals, teams and business professionals. With nTask, making checklists, managing projects, collaborating with project teams, scheduling meetings and automating regular tasks is made easier than ever. What makes nTask stand out is that it brings together all the tools needed for small and large teams to collaborate on different projects. Built for smart agile teams, nTask lets you create and assign tasks for you and your team, submit and receive daily timesheets and more. Now your team will keep you updated regarding hours worked and will submit time entry against each task so you know exactly where your team's work hours are consumed. nTask also offers Kanban boards, project planning, issue tracking, timesheets, risk management and Gantt charts to get more done. Signing up for nTask is easy and free. Start collaborating today!
Starting Price: $2.99 per user/month -
18
Backlog
Nulab
Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.
Starting Price: $20.00/month -
19
Usersnap
Usersnap
Usersnap provides a user feedback platform to help businesses understand, process, analyze, and monitor feedback, improving their companies and themselves by tracking growth and progress along the way. The extensive feedback use cases enable your business to get feedback along the user journey including: QA, CSAT, NPS, feature requests, bug tracking, visual design feedback and more. More than 20,000 companies have collected over 3 million customer feedback items with Usersnap, including Microsoft, Facebook, Canva, Lyft, and many more.
Starting Price: $19.00/month -
20
Freshservice
Freshworks
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
Starting Price: $29.00/month/user -
21
Agiloft Service Desk Suite
Agiloft
Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.
Starting Price: $0 -
22
HelpDesk
LiveChat Software
Improve your customer service with HelpDesk. Manage messages from customers in a simple way. Organize your tickets in one easy-to-use system to have all your support tasks under control. Increase your brand loyalty with friendly customer support. Send contextual and personalized messages to build stronger relationships with customers. Save time using HelpDesk's features. Speed up your response time thanks to built-in tools that make solving tickets effortless. Collaborate with your teammates. Use HelpDesk to communicate with your team without leaving the app. Analyze feedback to get more insights. Let your customers rate your responses to learn more about their needs. Work on desktop, mobile. Web-based HelpDesk app works within a browser. You can support your customers on any device. Try HelpDesk for free for 14 days.
Starting Price: $4 per user per month -
23
qmsWrapper
qmsWrapper
qmsWrapper, world-famous quality management software for Medical Device Creators that is focused on the current FDA, CE mark compliance, regulatory issues and quality requirements specific to these companies. Freshly upgraded with Jira Software integration, updated Traceability Matrix, Risk Module, and Process Engine. Save your time and money by booking your free Live Demo: https://store.qmswrapper.com/
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24
Hansoft
Hansoft
Hansoft is the agile project management tool for enterprise teams. Fast, efficient, and flexible, Hansoft empowers teams to collaborate more efficiently so they can advance together and build better products. Hansoft runs natively on leading operating sytems including OS, Windows, and Linux, and offers tools for Scrum and tailored agile methods, Kanban, collaborative Gantt scheduling, defect tracking, news feed, chat, document management, external party collaboration, long term planning, real-time reporting, workload and portfolio analysis.
Starting Price: $28.00/month/user -
25
TestCaseLab
TestCaseLab
π? TestCaseLab = strong test case management = more organized testing = higher quality product π? πΊπ¦ Test Case Lab is a Ukrainian test case tool that was created in 2016 by QA engineers of Gera-IT company, which provides outsourcing development services. π From the very beginning, we knew the main issues that QA engineers may have on their projects about writing test cases as we had them on ours. π§° TCLab software allows: β Test lab allows doing less routine work comparing to the usual test case management methods (google/excel spreadsheets or the other tool); β Affordable for any type of business (unlimited users, pay only for test cases); β Speed up the testing process; β Has no needless clicks; β Allows update test cases on the fly during a test run in testcase tool; β Easy to understand where to optimize the testing process; β Makes QA team satisfied; β Redmine, Jira, Pivotal, Youtrack, Asana test case management;
Starting Price: $40.00/month