Knowledge Management Software
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Compare the Top Knowledge Management Software of 2021
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Knowledge Management Software Guide
Knowledge management software enables employees and customers to have access to company information as a collective resource in order to optimize data search. Compare the best Knowledge Management software currently available using the table below.
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1
Centralpoint
Oxcyon
Centralpoint is a Digital Experience Platform, and in Gartner's Magic Quadrant. It is used by over 350 clients worldwide going beyond Enterprise Content Management, securely authenticating (AD/SAML,OpenID, oAuth) all users for self service interaction. Centralpoint automatically aggregates your information from disparate sources, applying rich metadata against your rules, yielding true Knowledge Management; allowing you to search and relate disparate sets of data from anywhere. Centralpoint offers the most robust Module Gallery, out of the box, and can be installed on premise or in the Cloud. Be sure to see our solutions for Automating Metadata, Automating retention Policy Management, and simplifying the mash up of disparate data for the benefit of AI (Artificial Intelligence). Centralpoint is often used as an intelligent altternative to Sharepoint, allowing easy Migration tools. It can also be used for any secure portal solution for your public sites, Intranets, Members or Extranets.
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2
livepro
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service , livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. What Is livepro? livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.
Starting Price: Request a Quote -
3
Bloomfire
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Starting Price: $25/user/month -
4
PatentCAM
IP Checkups, Inc.
PatentCAM is a secure, centralized repository for R&D, legal, and corporate development stakeholders to manage, annotate and monitor patents and scientific literature related to your organization’s patent landscapes and technical areas of interest. Customized for patent and technical information professionals, it replaces less friendly Excel or SharePoint products used by many organizations to attempt to manage and distribute patent-related information. Implementing PatentCAM at your organization increases informed decision making while limiting legal risks. Specific benefits: -Enhances competitor intelligence: -Cuts down on redundant research -Speeds up time to commercialization -Reduce litigation and discovery costs -Increase IP monetization opportunities, licensing, sales etc... PatentCAM extends institutional knowledge by aligning R&D, legal and business development teams resulting in improved strategic decisions.
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5
MyHub Intranet Software
MyHub Intranet Solutions
MyHub is a revolutionary cloud-based intranet solution that provides business various manuals and tools to streamline workflow. Built to be mobile, MyHub offers users the ability to connect and collaborate with entire teams or just a couple of members. With a combo of in-app options to have email, social media, and the tools needed to be efficient, projects move smoother through any processes you design. Admins can give their users the ability to Manage Content, a Discussion Board, File-Cloud-Sharing, and more.
Starting Price: $0.73/user/month -
6
Nuxeo Platform
Nuxeo
The Nuxeo Platform is a cloud-native content services platform offering a low-code approach to content-centric application development. With a scalable architecture and flexible metadata model, organizations can quickly build applications that provide users with a modern UI, enterprise-level content management capabilities, AI-powered workflows, federated search, automation, and more. Nuxeo makes it easy to build smart content-centric applications that enhance customer experiences, improve decision making, and accelerate products to market. Document management, enterprise content management (ECM), digital asset management (DAM), case management, and knowledge management are all common use cases for the Nuxeo Platform. Regardless of size, volume, or where your content is stored, Nuxeo enables organizations to securely access, find, and use information across business units, applications, channels, and processes.
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7
Enterprise Process Center (EPC)
Interfacing Technologies
Interfacing’s Digital Twin Organization software provides transparency and Governance to improve Quality, Efficiency, and ensure Regulatory Compliance. Map, analyze, and automate processes, manage regulatory compliance, assess risks within a single platform! Interfacing’s digital twin solution (Enterprise Process Center - EPC) is an enterprise management system that helps companies digitalize processes to streamline operations, increase productivity, and continuously improve. Interfacing’s digital business platform – Rapid Application Development (RAD) Tools, with its Low-Code Development methodology will optimize usage of your technical resources and maximize transparency for ongoing improvement. Discover how our Low-Code Rapid Application Development module provides all the tools to create and deploy Custom, Scalable, Secure, and Mobile ready Applications in Days vs. Months!
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8
Ayoa
OpenGenius
Ayoa takes online collaborative whiteboards to new heights. By seamlessly blending idea generation, task management and team collaboration features, Ayoa goes beyond convention and provides a platform for teams to work together and cultivate knowledge that can be used to drive success. The Ayoa way of working gives users the speed and fluidity to capture and grow great ideas, instantly action them and develop better working practices. Our flexible features allow teams of any size to do it all, whether it’s planning a project, conducting effective meetings, or anything in between.
Starting Price: $10 per month -
9
Wisdom Share
Mentor Resources, Inc.
Wisdom Share, a cloud-based mentoring solution, has an array of features such as self-directed matching, user-action plans, event tracking, and matching algorithm. Wisdom Share enables users to match mentors and mentees based on skills and other related factors. Wisdom Share enables users to outline learning objectives, enable communication between members, and enables administrators to build an online library for storage of documents and course content.
Starting Price: $5,000 year -
10
Naranga
Naranga
Naranga is the leading franchise management software that is making operations easier and saving thousands of dollars for hundreds of franchisors across the globe. Brands like Edible Arrangements, Inspire Brands, Honey Baked Ham, Painting with a Twist, Outdoor Living Brands, Dwyer and Floyds Barbershop trust Naranga to help manage their business. Built by a franchisor for franchisors, Naranga is a one stop solution for all your franchising needs. Our franchise solutions assist with on-boarding new franchisees, centralize operations, communications, lead management, brand standards, and POS. Naranga has added 200 new brands in 2017-2018 alone. With 300+ total brands, we offer the simplest, most intuitive solutions on the market today. #SimplySucceed #PartnerOverProvider
Starting Price: $5/location -
11
User.com
User.com
User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free 14 day trial now at User.com →
Starting Price: $49.00/month -
12
Tovuti LMS
Tovuti
Tovuti's all in one cloud-based learning management system (LMS) gives you all the tools you need to create, deliver, and track the effectiveness of your eLearning programs.
Starting Price: $450 per month -
13
IntelligenceBank DAM
IntelligenceBank
IntelligenceBank marketing operations software helps content marketers seamlessly manage digital assets, creative content approvals and compliance, and creative project management. Through integrating Digital Asset Management (DAM), online brand guidelines, marketing workflows and approvals with calendars and kanban, IntelligenceBank gives you a way to easily manage marketing and creative projects from end to end, within the one system. Our beautifully designed software is used by over 400 brands globally. We offer 24/7 support with offices in the US, Australia, and Canada.
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14
Document360
Kovai
Document360 is a knowledge base documentation tool specially designed for all SaaS products. It is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). It comes with robust features like uncompromised authoring experience, rich theme, built-in analytics, and enterprise-grade restore, back-up and versioning functionalities. Benefits of Using Document360: - Smart instant search: Google-like search for quick help and dynamically look for the most relevant help articles. - Built-in analytics: This feature filters data and provides the report to derive actionable data and insights. - Integrations: Document360 works seamlessly with third-party applications such as Disqus, Intercom, Zendesk, Slack, Olark, Microsoft Teams, Google Analytics, and more. Our prominent customers include Microsoft, Monday.com, Harvard University, Warner Bros, Stackify and more.
Starting Price: $49.00/month -
15
UseResponse
UseResponse
Community Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include: -Feedback Software Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers experience. -Help Desk with Ticketing Feature rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks,private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the work load on your support team and cut the expenses.
Starting Price: $166.00/month/ 2 Agents -
16
hyper Digital Asset Management Server
hyperCMS Content Management Solutions
The hyper Content & Digital Asset Management Server helps organizations to have full control over all their digital assets, to automate processes and cut costs. Access all your rich rich content directly by conveniently integrating it into the creative workflow of internal/external teams and programs like Adobe CS, MS Office, and OpenOffice. Ensure process control with collaborative approval. Share the content directly on Social Media Networks. Create customized Brand Portals to promote and meassure the success of various rich content.
Starting Price: $21.00/month for SaaS, $0 for the On-Premise Free Edition -
17
Wellspring for Innovation Management
Wellspring Worldwide
Wellspring helps you take control of Innovation Ops to drive enterprise-wide innovation success, from initial insight to ultimate commercialization. We offer the worlds most comprehensive searchable database of innovation opportunities, integrated with a powerful back-end management system to organize, track, and coordinate all innovation activities globally - basic research, tech scouting, ideation, development, incubation, partnering, licensing, investments, agreements, and much more.
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18
Eurekos
Eurekos
User experience comes first. ・A true Netflix experience. Easy for participants and administrators. ・Award winning native authoring tool. Create content online with any number of authors and SME’s. Publish once to any device. ・Integrated global video streaming service. Free streaming, video conversion and storage. Secure and private. ・Full featured course administration system. Distribute content to participants, clients and channels. ・E-commerce, online catalogue and multi-currency. ・Market leading on virtual instructor led training for remote learning facilitation and collaboration. ・Integrated to O365, Microsoft Teams, Google, YouTube, H5P, Stripe, PayPal, Meet, ・Adobe and many others at no additional cost. ・Best-in-class with over 100 languages. ・ISO/IEC 27001/27701 (Privacy) certification is your guarantee that Eurekos is a safe choice for any size of organization.
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19
Freshdesk
Freshworks
Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.
Starting Price: $19.00/month/user -
20
Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.
Starting Price: $5 per month per user -
21
Zoho Desk
Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Starting Price: $12.00 per user per month -
22
Bitrix24
Bitrix24
Activity stream, group chat, calendars, workgroups and other collaboration tools at your disposal. Bitrix24 helps you plan and execute your projects on time every time. Available online and on-premise with open source code access. Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more. The world’s most popular free CRM by number of users (6 million companies and growing). Outstanding real time assistance tools that keep customers happy and coming back for your goods or services. Stunningly beautiful websites, landing pages and online stores that can be created by anyone without writing a single line of code. Free domain name and hosting is included. You can use the self-hosted version of Bitrix24 to run on your server. You get full control over data, source code access, and additional tools, such as helpdesk and e-learning, as well as integration and customization options.
Starting Price: $24 per month -
23
Method Grid
Method Apps Limited
Build knowledge as you manage projects. Method Grid, a unique combination of project-management AND knowledge management features, enables the collaborative capture, sharing, continuous-improvement and delivery of structured project delivery frameworks, operating procedures and service methodologies. Indeed, any form of repeatable best-practice! The developed grid playbooks serve as both a centralised knowledge management resource and a live project/process management (and quality assurance) solution.
Starting Price: $12 per person per month -
24
Confluence
Atlassian
Confluence by Atlassian is a leading content collaboration software for modern teams. It empowers teams to create, share, and collaborate on projects in one place, easily publish and access company information, capture, store and grow team's knowledge, and so much more. Confluence is also available on mobile, enabling teams to track team activity, give feedback, and stay in sync regardless of device.
Starting Price: $10.00/month -
25
elevio
elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.
Starting Price: $99.00
What is Knowledge Management Software?
Knowledge management software converts raw data into a form that is simple to understand. Typically, data is collected in a central knowledge base, contextualized perfectly, and organized into searchable files. By doing this, it enables you to retrieve information easily. In other words, it collects information into a specialized database. By having a well-established and maintained knowledge base, your customers can easily find any information they need. They can get answers to their questions in the database without having to go through your customer support team.
Many companies incorporate their knowledge base on their websites. This is made possible through extranet and intranet access. You can develop a brand-oriented customer-support service portal using modern knowledge management software. Besides that, you can create content and post in the knowledge base on your website. But, you need to index and optimize the content to boost visibility and ranking in search engines.
A company’s knowledge database is also useful internally. Employees require it when performing various functions such as resolving customer issues, training, and sharing documents. To optimize the operations of the customer support team, you can interface the customer relationship management (CRM) tool and other related software with employee self-service features.
A knowledge management system is a fundamental aspect of a business. It enables you to organize massive data from your day-to-day operations, such as customer support and training. This article is a buyer’s guide that will offer you valuable tips to help you choose the right knowledge management software for your company.
The Importance of Knowledge Management Software
The massive production of data can occur as a result of the daily activities of your business. Failing to organize this data can be detrimental to your overall business success. But, having well-organized information is quite beneficial. The software allows you to manage data effectively. You won’t waste time searching for a piece of information. It also improves customer service since there are no delays in responding to customer queries and concerns.
Although the software is essential for all types of businesses, some markets and enterprises require it more. They include finance, telecommunication, and IT companies. In these businesses, large volumes of data usually get produced within a short time. But, with this software, they can organize the data to a manageable size.
Cabinets cluttered with papers in an office are off-putting and might create a mix-up of essential information. Knowledge bases eliminate the need for paperwork. It can also help in facilitating training in your company by providing timely and reliable training modules. It ensures simplicity and consistency during the recruiting and onboarding of new employees.
Common Features of Knowledge Management Software
There are different types of knowledge management software. However, there are some common features you will find in nearly all kinds of software. These features include the following:
- Tagging – The feature gives users the option of tagging others in comments and files, making referencing and searching easier.
- Upload option – This option allows employees to add information to the knowledge base. The data can be in the form of photos or documents.
- Private vs. public – This feature provides the option of making conversations public or private according to the user’s needs.
- Question and Answer (Q & A) – It is an important feature that provides forums for customers to ask questions while employees offer relevant answers.
- Self-Service Portals – One reason why the knowledge base is important is that it aids in customer self-service. By providing useful brand information, your customers will carry out some operations independently without asking for assistance.
- Really Simple Syndication (RSS) Feeds – It is a feature on the knowledge base that updates users about new and helpful articles.
- Feedback options – This option allows readers to comment and vote on the helpfulness of articles on the knowledge base.
- Browse and Advanced Search Options – This feature offers users additional searching options. These options include search engine indexing, natural language search, auto-suggest capability, and search filters.
- Decision Trees – These tools are special types of knowledge articles in knowledge management software. They enable the user to resolve or troubleshoot their issues through a series of steps.
- Workflow Customization – These options simplify the generation of content. Using special addresses, you can send some emails directly to your knowledge base.
- Publishing Options – These tools help you to format content by adding images, hyperlinks, and rick texts.
Why Is It Important To Organize Company Data?
Your employee and customers will benefit from well-organized data in several ways. These benefits include:
- Enabling customers to be independent - The knowledge base and the customer self-service portal are linked. They provide customers with the necessary information about products, services, and operations, which reduces your customer support team’s workload.
- Facilitating training - The knowledge base contains company’s information such as policies, missions, goals, and rules that might be useful to new employees.
- Information centralization for sales agents - Sales representatives need to be equipped with sales and marketing strategies. They can get such information in one place when content is collated in a database.
- Information centralization for support agents - Your support team needs to find information quickly and efficiently. When data is centralized, they will respond promptly to customers’ queries, which will boost customer experience in your company.
- Safeguarding good practices - Valuable information can be preserved on your knowledge base. Helpful content remains with you even after the resignation of the employee who created it.
- Streamlines sharing of information - Internal communications and sharing of documents can slow down operations in your business. Having a centralized database can reduce such snarl-ups. This is because all employees have quick access to all the information they might need.
- Keep management updated - Without a database, you and your managers will rely on paper reports from other employees. But, when data is organized in a central place, you will access all the essential information you require to make decisions.
Purchase and Pricing Options
There are two options you might want to consider when purchasing your knowledge management software. These are the web-based deployment model and also knowledge management tools in integrated CRM suites.
Standalone Knowledge Management Systems vs. Integrated solutions
In the “best-of-breed” or standalone system, knowledge management tools are not integrated into the system. You’ll need to incorporate these applications into the software to ensure its optimum performance. These applications include call center automation, help desk automation, and customer service solutions. On the other hand, integrated suites have instinctive applications. In many cases, these packages are ready to be used as soon as you purchase them. However, you must check whether the incorporated applications meet the needs of your business. If some important applications are missing, integrate them into the software.
On-premise vs. Web-based systems
There are two common methods of licensing CRM software: the on-premise model and the web-based model. In the on-premise model, you are required to pay only once for the licensing of the software. In this case, you get a perpetual license. On the other hand, a web-based licensing model involves paying monthly subscriptions for the permit. This model, also known as “Software-as-a-Service (SaaS)” model, is the most preferred model for many businesses. The on-premise system is installed on your company’s server. But, you can only access the web-based system using an internet browser because it is cloud-based software.
The prices of knowledge management software vary based on functionality. For instance, integrated systems might be more expensive than standalone systems due to the already installed applications. In the on-premise deployment model, you will pay a large one-off payment. On the contrary, you’ll need a monthly budget for the web-based model, which can scale up to a large sum over time. Generally, you’ll pay more for software containing many features. If you want to have a fully equipped knowledge base, consider paying for an enterprise-level subscription because it is less expensive than other options.