• Way to disable/customise the email collect message "Give them a way to reach"

This demo is great and help us a lot.

As now JWT ( JSON Web Token ) becomes an important way of authentication. What bout adding JWT authentication to this demo? Or we use JWT authentication instead of traditional session-cookie way.

Let's make this demo more powerful. : )

Problem
If a conversation is closed or reopened, we should update the last_activity_at field so that the conversations are sorted properly in the dashboard.

Testing
Please write automated tests and test manually.

Questions, or need help getting started?
Feel free to ask below, or [ping us on Slack](https://join.slack.com/t/papercups-io/shared_invite/zt-h0c3fxmd-hZi1Zp8~D61S6

Bug description

When using the identify API in posthog-js, we are passing some data which could cause malformed URL's i.e. "Men's Fashion".

If I do not URL encode this, it shows in Posthog as Men's Fashion, if I do URL encode this, it shows in Posthog as Men%27s%20Fashion.

Expected behavior

If the property is URL encoded, I expect this to be decoded on receipt by Post

Context

• This is part of release-1.5 #148
• MEDIUM priority task

Tasks

• Remove dependency bcrypt-nodejs in package.json
• Add dependency bcrypt in package.json
• Migrate file app/data/user-dao.js to bcrypt
• Validate the instalation with the local test
• Add and submit the chang