Audience

Companies that want to measure and improve the entire customer experience

About Zendesk Explore

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.

Pricing

Starting Price:
$9 per agent per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/explore/

Videos and Screen Captures

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Product Details

System Requirements

SaaS

Training

Documentation
Live Online

Support

Business Hours
Online

Zendesk Explore Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Predictive Analytics

For Education
For Healthcare
Modeling & Simulation
Data Blending
Demand Forecasting
Sentiment Analysis
Data Mining
AI / Machine Learning
Benchmarking

Reporting

Drag & Drop
Sales Reports
Data Source Connectors
OLAP
Drill Down
Marketing Reports
Financial Reports
Scheduled / Automated Reports
Report Export
Forecasting
Customizable Dashboard

Web Analytics

Conversion Tracking
Referral Source Tracking
Multiple Site Management
User Interaction Tracking
Campaign Management
Keyword Tracking
Time on Site Tracking
Pageview Tracking
Site Search Tracking
Goal Tracking
Form Analytics

Reviews Write a Review

  • Anonymous (Verified)
    Senior Technical Support
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Perfect Customer analytics tool"

    Posted 08/19/2020

    Pros: #1- Helps you understand the client's better.
    #2- Provides powerful customer analytics to analyze
    #3- Helps to build and improve structure based on customer needs.
    #4- Auto customer activity capture.

    Cons: #1- We had an overall positive experience. No cons.

    Overall: It's an amazing analytics platform for business. It allows analyzing the business and customer analytics to build, improve and understand clients better. Overall we had a positive experience with Zendesk Explore.

    Read More...
    Review Source: SourceForge
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful and Flexible software to 'Satisfy Customers'"

    Posted 07/11/2020

    Pros: Zendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics.
    Easy to use and simple to learn.

    Cons: With an amazing update one issue was updated. Good software. No cons is there.

    Overall: Free trial package is there. Inexpensive software. Dashboard view is amazing, our team loved that. Good user interface. Powerful and Flexible platform. Its design helps us to analyze business information. Perfect software to satisfy customers.

    Read More...
    Review Source: SourceForge