Experience Management Software

Feedbackly helps you gather customer or employee feedback, analyze it, and easily identify action points that help you attract and retain your customers. You can create beautiful surveys from scratch or use ready-made templates. Now you can collect feedback on any touchpoint online or offline, and analyze your entire customer journey in one place. And all of this is made simple & affordable. With Feedbackly, you can create customizable surveys and publish them simultaneously on any sales/ communication channel (e.g. brick-and-mortar store, eCommerce site, email, SMS). Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Leverage the concept of omnichannel customer journey mapping to track satisfaction levels with precision from awareness to loyalty - know where and why your customers churn. Then use this insight to make sound business decisions and turn your feedback into growth.

SoGoSurvey is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage SoGoSurvey to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues. SoGoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES. SoGoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas.

Maximize customer relationships and not just transactions, with Kangaroo Rewards loyalty marketing program. A completely white-label solution, enabling businesses to engage customers via personalized offers and rewards, automated marketing, digital gift cards, custom omnichannel experience and branded app. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on your customer behavior and trends. Providing you with the power to increase sales and customer engagement. To ensure program success, a loyalty specialist is assigned to each account to train and assist in the set-up of your loyalty rewards program. At Kangaroo, customer loyalty is more than just a program, it’s our business model. Our loyalty platform integrates perfectly with Lightspeed POS systems (Lightspeed Retail, Lightspeed iPad app, and Lightspeed Ecom), Shopify, Magento and WooCommerce. Kangaroo is available worldwide in English, French, Spanish & Portuguese.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience.

An Omni-channel Experience Management Platform. Do more than just surveys. Power-up your experience management programs. Deliver an omni-channel experience at all touch points. All data in one place. Customize & share email surveys and get greater open-rates. Customize the subject, body, and share from a custom email address of your choice. White-label your emails and share. Share a scannable QR code for collecting feedback. Generate the code, share it with respondents, and respondents upon scanning can access and take the survey. Generate multiple unique survey links for sharing surveys. You can track these links uniquely and measure survey performance. Use Custom Domain to share surveys in your company’s domain and white-label it. Embed surveys to engage with visitors on your website and customers in your app. Embed the survey as a pop-up card, chatbot for website, or inline embed it. Employ our mobile SDK to quickly create surveys and collect actionable data.

Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Designed to minimize response time, Keatext is the industry’s most agile cloud-based opinion-analysis engine], relying on deep learning and a rich, ever-growing knowledge base. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Keatext was founded in 2010 by natural language processing pioneer Narjes Boufaden. With a team of full-time PhDs, she is delivering on her vision of developing applied AI that helps businesses cultivate meaningful relationships with their customers.

Turn your brand into a religion. Understand your market, your brand performance, and your competitors better than ever before. Qualtrics BrandXMâ„¢ gives you easy-to-use tools to help you: strengthen brand equity, improve brand perceptions, and drive sustainable growth. Iconic brands have people lining up round the block when they launch new products, charge a premium over their competitors, and elicit unwavering loyalty from their customers. Brand experience is how you take control of your most important asset and optimize it to identify new opportunities for growth, attract new customers and drive loyalty and spend. Our easy-to-use tools help you monitor your brand, your market, and your competitors to make it easy to find breakthrough insights to turn your brand into a religion.

The Next-Gen Sales, Marketing, and Customer Experience Platform - Kizen’s founding team has been providing marketing, sales, and operational consulting since 2003 to some of the biggest and fastest growing companies in the world. After using over 200 different legacy platforms, we decided in 2018 that it was time to build technology that would unleash the true potential of teams - a next-generation platform built to save time, drive revenue, and deliver personalized experiences customers love.

Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your marketing efforts and reduce time, money and resources needed to acquire and engage with your future customers. Our members use the app to discover experiences and offers tailored to their interests and will complete tasks in exchange for a reward or perks like free access to ticketed events or free products.

Totango is a software company and offers a software title called Totango. Totango offers training via documentation, live online, webinars, and in person sessions. Totango offers a free trial. Totango is customer experience software, and includes features such as account management, customer lifecycle management, and health score. With regards to system requirements, Totango is available as SaaS software. Totango includes business hours support, and online support. Some alternative products to Totango include SoGoSurvey Enterprise, CustomerGauge, and Kizen.

SightMill provides Net Promoter Score (NPS) survey software to help organisations listen to their customers and gather, analyse and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organisations. Take us for a trial run - start gathering feedback now with a free trial.

Open source content management system with a flexible, composable content structure.

AreTheyHappy is an online solution that replaces many tools that growth-focused hospitality brands use to manage their online presence. • Review Management • Social Media Management • Team collaboration & auto-updating tasks • Smart ticketing surveys • Automated reporting The versatile AreTheyHappy dashboard is powered by hospitality-specific artificial intelligence to identify key trends in customer feedback, influencer coverage and in-debt sentiment analysis and review tagging based on specifics (i.e. food, ambience, service, etc) One robust, easy to use toolkit to manage all your teams, in the office and in your locations, to align marketing, operations, and your front line teams. The out-of-the-box combination of Facebook, Instagram, Twitter but also TripAdvisor, Google My Business, Yelp, Facebook, + offline/face to face Reviews + surveys can make your team be more efficient and create amazing customer experiences. Start with a 14 days free trial

Engage higher quality prospects using ion, the best interactive content platform to create data-driven experiences without tech-savvy resources or developer code. Now you can utilize your existing team—and your existing content—to create experiences that will drive results. Check out these incredible case studies from top brands! ion provides a full range of services to expand your bandwidth and get you the results you need without blowing up your budget, calendar or time. Our award-winning work takes full advantage of our platform and experience. And, if you don’t have the time to create your own interactive, data-driven experiences, we’ll do it for you!

Your customers deserve a better experience. Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates. Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread. Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus unifies your marketing, sales, and support teams and provides them with the proper toolset so they can do just that. Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments and to providing intelligent business dashboards.

Webex Experience Management (formerly CloudCherry) is an astonishing Experience Management platform that is built on the cloud and designed to go mobile, with real-time analytics. The internal application engineering was created to provide users powerful features that help predict and anticipate customer behavior to drive recommendations and profitability. Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization. Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes. Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories. Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.

Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day.

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty & referrals, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack.

Turn your product into a growth engine. Deliver the frictionless, product-led experiences your users demand. Grow your business faster with Appcues. Better user experiences lead to faster and more profitable growth. That’s why we developed the Product-Led Growth Platform. Appcues makes it easy to deliver exceptional user experiences at scale and unify your organization around the product as its greatest lever for growth. From initial evaluation to advocacy, Appcues helps companies deliver product experiences that create happier customers and scalable business growth. Wow users with personalized onboarding experiences. Make a great first impression. Onboard and activate users by delighting, educating, and guiding them to value quickly. Improve feature engagement and adoption rates by creating timely, contextual prompts and walkthroughs.

Voxco Online is a cloud-based online survey creation and distribution platform for professional market researchers with scripting and design capabilities. Voxco survey software is trusted by Global Brands, Top 50 MR firms & Universities in 40+ nations for 50Mn+ surveys. With features such as a survey design tool, multi-channel invitations, response tracking, behavior reporting, real-time results, advanced reporting, user segmentation, panel creation and management, and much more, Voxco Online provides businesses and market researchers with the tools needed to gather and manage survey responses. In order to assist with survey creation, Voxco Online provides an extensive web survey design tool that allows users to create customized surveys with advanced abilities and features. Businesses can invite participants to complete their surveys using personalized messages across multiple channels. Voxco Online’s secure REST API allows users to integrate their surveys with other systems.

SocialSurvey is a fully-automated, enterprise experience management platform.   *Collect feedback at every meaningful moment in the customer journey. *Build the perfect CX and EX programs for your business to drive behavior, analyze feedback data, and win. *Deploy workflows and APIs to put experience data where it belongs to power business outcomes.   Our Products: Core platform – The Experience Management Platform +Campaigns (Surveys) +Reviews Management +Listings Management +Workforce Engage +Professional Profiles +Social Media Monitor   Learn more about our product offerings now at SocialSurvey.com   *Pricing is customized based on company size and user licenses. Please reach out to our sales and support teams to learn more about your options. Toll-free 888-701-4512. Sales 925-553-4716. Email sales@socialsurvey.com.

Experiential Marketing Software to capture every detail of your program – all in one place. okapi was designed for a purpose – to make it easier to collect and report data, measure ROI and manage your face-to-face marketing programs using a single piece of field marketing software. okapi is a turnkey event program management software with real-time data collection and reporting that allows you to schedule and manage all of your face-to-face marketing programs. We organize all of the data for streamlined reporting and measure your program’s ROI. This provides you with the information you need to make more informed decisions to improve future results. Measure what matters to you and calculate experiential ROI. From surveys to demographics to contact information for your CRM platform, okapi helps you learn more about your audience and stay connected long-term.

Imagine having your own super-clever assistant; tirelessly monitoring all the feedback, motivating your staff and reporting back only the most relevant action points for your attention. The state-of-the-art algorithms find the hidden pain-points for you. All discoveries are neatly summarized and presented back as prioritized to-do lists. Smart alerts will let you know if something needs your attention right away. Everything to make you act smarter than your competition. Sit back and enjoy the fact that someone is always monitoring the people that matter. We’ve wrapped up all their feedback as a single KPI that tells you and your colleagues what to react to, where, and when. Now it’s easier to discuss and share insights than ever before. Do you believe this requires consultancies, installation or a new infrastructure? Think again! OMBEA Insights is hassle-free for all company sizes and everyone can use the humanized insights. You’re up and running in minutes.

Semantria is a natural language processing (NLP) API from Lexalytics, leaders in enterprise sentiment analysis and text analytics since 2004. Semantria offers multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection and summarization in an easy-to-integrate RESTful API package. Semantria is totally customizable through graphical configuration tools, supports 24 languages, and can be deployed across private, public and hybrid clouds. Semantria scales effortlessly from single servers to entire data centers and back again to meet your on-demand processing needs. Integrate Semantria to add powerful, flexible text analytics and natural language processing capabilities to your cloud-based data analytics products or enterprise business intelligence infrastructure. Or add Lexalytics storage and visualization tools to create a complete business intelligence platform for storing, managing, analyzing and visualizing text documents.