Audience

Organizations interested in a mid-sized ITIL service desk solution

About Halo Service Desk

A truly unlimited service desk, delivered by experts. Connect your entire organisation under a single all-inclusive cloud platform, designed to power workflows. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Become more cost-effective with unlimited assets, items, customers, reports, mailboxes and more. With all modules included as standard you can scale your business effectively. Customers worldwide across numerous sectors rely on Halo Service Desk to drive their IT Service requirements. Currently, with 25 years experience in the industry, we partner with our clients to achieve success. Halo Service Desk is a simple, customisable, all-inclusive platform to streamline your workflows.

Pricing

Starting Price:
$25.00 per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Halo Service Solutions
Founded: 1994
United Kingdom
haloservicedesk.com

Videos and Screen Captures

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Product Details

System Requirements

SaaS
Windows
Mac
iPhone
iPad
Android

Training

Documentation
Live Online
Webinars
In Person

Support

Business Hours
24/7 Live Support
Online

help_center_black_24dp Halo Service Desk Frequently Asked Questions

Q: What kinds of users and organization types does Halo Service Desk work with?
Q: What languages does Halo Service Desk support in their product?
Q: What kind of support options does Halo Service Desk offer?
Q: What other applications or services does Halo Service Desk integrate with?
Q: Does Halo Service Desk have a mobile app?
Q: What type of training does Halo Service Desk provide?
Q: Does Halo Service Desk offer a free trial?
Q: How much does Halo Service Desk cost?
Q: What pricing for support is available for Halo Service Desk?

Halo Service Desk Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal