About Soporte de GitHub
Support options vary depending on your GitHub.com product. If you have any paid product, you can contact Soporte de GitHub, in English. Your account may also include Soporte prémium de GitHub.
| Soporte de la Comunidad de GitHub | Standard support | Premium support | |
|---|---|---|---|
| GitHub Free | X | ||
| GitHub Pro | X | X | |
| GitHub Team | X | X | |
| Nube de GitHub Enterprise | X | X | X |
| GitHub Enterprise Server | X | X | X |
To see if there are currently any incidents affecting services on GitHub, or to subscribe and receive notifications of future status updates, visit GitHub's Status Page.
Contacting Soporte de GitHub
If you have previously contacted Soporte para GitHub Enterprise through the deprecated GitHub Enterprise Support portal, you should use the GitHub Support portal to open new tickets but you can still view your past tickets at https://enterprise.githubsupport.com.
You can use the Foro de la comunidad de GitHub to browse topics, ask questions, share solutions, and interact directly with Soporte de la Comunidad de GitHub.
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub Support portal. Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.
Granting Soporte de GitHub temporary access to a private repository
If Soporte de GitHub needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, Soporte de GitHub will have access the repository for five days.
Soporte de GitHub will never access your private repositories without your explicit consent. For more information, see the Terms of Service.