About ticket submission
If your account uses a paid GitHub product, you can directly contact Suporte do GitHub. If your account uses GitHub Free for user accounts and organizations, you can use contact Suporte do GitHub to report account, security, and abuse issues. For more information, see "About GitHub Support."
Para abrir, visualizar e comentar em tíquetes associados a uma conta corporativa, você deverá ter os direitos de suporte da conta. Os proprietários das empresas e gestores de faturamento têm automaticamente um direito de apoio e os proprietários da empresa podem adicionar direitos de suporte aos integrantes da empresa. Para obter mais informações, consulte "Gerenciar direitos de suporte para a sua empresa".
If you do not have an enterprise account, please use the Portal de suporte do GitHub to submit tickets. For more information about enterprise accounts, see "About enterprise accounts."
Submitting a ticket using the Portal de suporte do GitHub
If you have previously contacted Suporte do GitHub Enterprise through the deprecated GitHub Enterprise Support portal, you should use the Portal de suporte do GitHub to open new tickets but you can still view your past tickets at https://enterprise.githubsupport.com.
- Navigate to the Portal de suporte do GitHub.
- Select the Account or organization drop-down menu and click the name of the account, organization, or enterprise your ticket is regarding.
- Select the From drop-down menu and click the email address you'd like Suporte do GitHub to contact.
- Under "Subject", type a descriptive title for the issue you're having.
- Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
- Steps to reproduce the issue
- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
- Exact wording of error messages
- Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
- Click Send request.
