About ticket submission
If your account uses a paid GitHub product, you can directly contact Soporte de GitHub. If your account uses GitHub Free for user accounts and organizations, you can use contact Soporte de GitHub to report account, security, and abuse issues. For more information, see "About GitHub Support."
Para abrir, visualizar y comentar en los tickets de soporte asociados con una cuenta empresarial, debes tener derechos de soporte para la cuenta. Los propietarios de empresa y gerentes de facturación tienen un derecho de soporte automático y los propietarios de empresa pueden agrecar derechos de soporte para los miembros empresariales. Para obtener más información, consulta la sección "Administrar la titularidad de soporte para tu empresa".
If you do not have an enterprise account, please use the Portal de soporte de GitHub to submit tickets. For more information about enterprise accounts, see "About enterprise accounts."
Submitting a ticket using the Portal de soporte de GitHub
If you have previously contacted Soporte para GitHub Enterprise through the deprecated GitHub Enterprise Support portal, you should use the GitHub Support portal to open new tickets but you can still view your past tickets at https://enterprise.githubsupport.com.
- Navigate to the GitHub Support portal.
- Select the Account or organization drop-down menu and click the name of the account, organization, or enterprise your ticket is regarding.
- Select the From drop-down menu and click the email address you'd like Soporte de GitHub to contact.
- Under "Subject", type a descriptive title for the issue you're having.
- Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
- Steps to reproduce the issue
- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
- Exact wording of error messages
- Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
- Click Send request.
