We live and work in the communities we serve, connecting the places we all call home bit.ly/3JyFwbH #Spectrum #WeAreLocal
Conversation
Replying to
I am trying to cancel my TV service, and keep the internet. I am not able to reach a rep who could help, been on the phone for an hour. Able to talk to Sales people immediately.
5
2
Replying to
My apologies but we do not handle account changes or disconnections through this mode of contact. For service removal you would need to call 1 855-707-7328 or visit a local store bit.ly/2H9Hj9H ^FS
1
1
Show replies
Replying to
Right now I'm connected to nothing because the internet has been down for awhile. With no clue when it will be back.
3
7
Replying to
I apologize for the experience you are informing. I'll be happy to assist in checking your connection. Could you please PM us your account number? -CA
Replying to
I don't know why you're internet so slow and only our tv is connected to wifi. I have to use data on our phones since its making the internet slower. You should look into this matters. Aren't your consumers more important? 🙄
2
2
Replying to
I'm sorry for the trouble with your service. I'll be glad to help. Will you please DM me your name, the account holders name, complete address, and account or phone number to get started? ^MB
Replying to
I went to turn in my equipment at the spectrum location specified, and was turned away and told to go to the ups store ( where there’s a long line) What gives?
1
Replying to
Our apologies for any frustration that this has caused. Any Spectrum store should be able to process an equipment return. Could you please DM us your account information so we can check into this for you? ^PB
1
1
Show replies
Replying to
I’ll be happy to look into that for you. Would you mind sending me a DM with the account holder’s name and account number or full service address, please? -JL