Jeannie Walters CCXP

@jeanniecw

, customer experience expert, trainer, consultant, podcaster. 20+ yrs customer experience CEO

Chicago
Geregistreerd in april 2008

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  1. 2 uur geleden

    Collaborate and Innovate in times of change! Love it.

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  2. 19 uur geleden

    If there's one thing that 's event taught us, it's that business leaders are looking to the future. Solving 2020's CX Challenges: 3 Influencers from SAP SAPPHIRE Weigh In

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  3. 20 uur geleden

    Wholeheartedly agree! Everyone has a front row seat when it's done well.

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  4. 29 jun.

    training must go on! RT : How can you set your training up for success? Take these 5 tips from .

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  5. 29 jun.

    Happy to be featured ! Read this article to find out why the best leaders prioritize learning throughout their organization - and how you can, too.

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  6. 29 jun.

    What a fun conversation. Roll out the red carpet and listen! RT : and I discussed how we handle the digital red carpet for customers. Listen in!

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  7. 29 jun.

    Thank you! RT : What are the most common objections to new customer experience initiatives - and how can you counter them? Great advice from

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  8. 29 jun.
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  9. 29 jun.

    RT : Character can be forged through hardship, but it's also revealed by hardship. A sign of integrity is standing by our principles even when the chips are down. A mark of generosity and gratitude is helping and appreciating others even when we're in pain.

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  10. 28 jun.

    There is a common refrain from teams who don’t see themselves as dealing with customers. They say: “But I’m in accounting/learning and development/logistics. So issues don’t really apply to me and my work.” I beg to differ.

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  11. 28 jun.

    It’s not business as usual. But hopefully we’re heading toward business as it should be.

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  12. 27 jun.
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  13. 27 jun.

    complaints are a gift. Here's why.

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  14. 27 jun.

    To make meaningful, you must shift into action. Create Happier Customers & Employees: 7 Ways to Turn Empathy Into Action

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  15. 26 jun.

    Service are tools which can remedy long-standing points of frustration — not only for your , but for your team as well. Service Blueprinting and the Next Normal

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  16. 26 jun.

    who are asked to deliver short-term results are willing to behave in ways to serve themselves rather than the they’re supposed to be serving. Be Wary of "The Year of the Customer"

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  17. 26 jun.

    Give the freedom to choose you. Revisit insights from Converge:

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  18. 26 jun.
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  19. 26 jun.

    Missed today's webinar on how to turn into for customers and ? Catch the replay here:

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  20. 26 jun.

    Now's the time to turn into . Learn how your organization can do just that - join me live at 11a CT!

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