Jeannie Walters

@jeanniecw

CEO of . 15+ year Consultant, Certified Customer Experience Professional, , Author. Watch my video!

Chicago
Дата регистрации: апрель 2008

@jeanniecw в чёрном списке

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  1. Thank you! RT : Great piece. how to give great is key & vital for the

  2. What does in the fashion industry mean for your own business model?

  3. How does an emergency call top off your worst day ever?

  4. Too many companies when it's too late. Here's how to dig in now

  5. How scammers are ruining the for us all - Crack the Customer Code

  6. Are you getting your customer from the right places?

  7. Are you listening to what customers are NOT telling you?

  8. Not respecting our time- one of the biggest maladies afflicting the .

  9. Quote of the day: Whenever you are confronted with an opponent, conquer him with love. - Mahatma Gandhi

  10. Quote of the day Rules for happiness, something to do, someone to love, something to hope for. - Immanuel Kant

  11. Powerful messages about from David Williams, CEO of . Listen in!

  12. Are You Making the Most of your Customer Service Superstars?

  13. How do orgs help build anticipation? CEO joins us!

  14. How Do You Define Loyalty in YOUR Organization?

  15. Id it sounds easy, it's probably terrible advice!

  16. Thoughts from the Patient Empathy Summit (Part 1)

  17. RT : "Pain & joy exist side by side. Embracing this idea is essential for a peaceful life"

  18. I've never cried that much at a conference. I loved every minute. Thank you@ClevelandClinic and for an amazing few days.

  19. Love what Dwinelva Zackery said about values for St. Elizabeth. "No pointing" to help patients find their way.

  20. RT : 1. Affordable Care Act 2. Technology 3. Explosion in knowledge 3 changes hitting everyone in healthcare hard.

  21. Using technology to automatically monitor how long patient has been waiting is great focus on patient experience.

  22. Discussing how the environment impacts outpatient experience.

  23. Love the natural light all around the waiting space.

  24. Bright blue check-in stations at St. Elizabeth provide a warm welcome to patients.

  25. RT : Medical education creates burnout - need to think about how clinicians are educated

  26. The patient is the one going through it, but the family experiences it. Dan Diaz

  27. RT : "It's not a doctor's knowledge that a patient relates to but the doctor's humanity is what you relate to" - Dan Diaz

  28. RT : "Death is not the failure, suffering is the failure" Daniel Diaz

  29. So moved by Dan Diaz discussing end of life empathy.

  30. Language is personal. Do you want to be called doctor or caregiver? Patient v customer? It matters. Dr. Brian Hodges

  31. We need to learn inter-generationally from each other about self care to avoid burnout. Great point from Dr. Helen Reiss

  32. Jeannie Walters начал(а) читать , , и 13 других
    • @soniafarace

      Active, persistent, striving to achieve highest standards of excellence. Interests: , & topics that stimulate the brain

    • @BriangBurns

      Host of - The Brutal Truth about Sales & Selling PodCast - On iTunes and Stitcher apps -

  33. One of the most available solutions to healthcare crises is empathy, communication. Dr. Richard Levin

  34. Talking to a patient about diabetes might not work. Diabetes is a thing, not a person. Dr. Helen Riess

  35. Science allowed us as physicians to forget for a moment the emotional cues from patients. Dr. Richard Levin

  36. If you want to improve , these things are in your way.

  37. Patients first and engaged employees are parallel - not competing. Great point

  38. It's the everything else that's complicated.

  39. Having weak social ties is twice as harmful as obesity!! Wow. from Tribute.

  40. Something that is coming across with -empathy for both caregivers and patients. Understand challenges of both.

  41. We have a responsibility to be transparent to the community. We're here to take care of them.

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