Jeannie Walters CCXP

@jeanniecw

, customer experience expert, trainer, consultant, podcaster. 20+ yrs customer experience CEO

Chicago
experienceinvestigators.com
Joined April 2008
3,506 Photos and videos Photos and videos

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  1. Retweeted
    3 hours ago

    New from the Experience Investigators blog: Want Greater CX Success? Build Your CX Success Statement

    1 retweet
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  2. Aug 25

    How are retailers using Augmented Reality (AR) to play a bigger role in consumer behavior? We investigate in this week's episode of Crack the Customer Code.

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  3. Retweeted
    Aug 14

    3 Problems Journey Maps Can Solve [Live Webinar]

    1 retweet
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  4. Aug 24

    Thanks, Adrian!

    Seven ways to turn customer and employee empathy into action via and
    1 like
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  5. Aug 22

    Thank you, Debbie!

    , always helping us redefine the way we think - To Reach CX Goals, Start by Defining Them the Right Way
    2 likes
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  6. Aug 21

    Thank you so much, Luis! See you next Friday!

    Today, another great talk from "How to Set Better CX Goals with a SMIRC" As always it was very informative, insightful and a great learning moment. I would definitely recommend attending the next few sessions. PS: Thanks Jeannie for the reference to my comment
    1 like
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  7. Aug 21

    How can we deliver for all customers if our leadership teams lack the representation they need?

    1 reply 4 retweets 3 likes
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  8. Aug 20

    TY Bill! Always appreciate your thoughtful shares.

    QUI STRATEGY: Use SMIRC Goals to Define Customer Experience Outcomes: Social Measurable Inspiring Relevant Contextual Read more about how to create meaningful SMIRC goals here:
    1 like
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  9. Aug 20

    A great journey map tells you more than just what happened when. The “What’s Next” of Customer Journey Mapping

    3 likes
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  10. Aug 20

    The best VoC programs provide more than a dashboard. Is your VoC program leading to meaningful change? If not, it’s likely missing one or more of these three key ingredients.

    1 retweet 2 likes
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  11. Aug 20

    CX success is dependent on the C-Suite executives thinking “this is good for me!” Customer experience success must translate into their success, so defining how the entire CX program provides returns on these investments is critical.

    2 retweets 6 likes
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  12. Aug 19

    We all love numbers, right? But numbers aren’t what inspire others to care and to act. CX Success should be defined in storytelling terms:

    1 retweet 2 likes
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  13. Aug 19

    Happier, more fulfilled employees deliver experiences that lead to more loyalty and retention from your customers, too.

    2 retweets 3 likes
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  14. Retweeted
    Aug 19

    New from the Experience Investigators blog: Use SMIRC Goals to Define Customer Experience Outcomes

    1 retweet
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  15. Aug 19

    SMART goals are great, but not always perfect for defining CX goals. What if there was a framework specific to Customer Experience? Introducing 😏SMIRC goals:

    3 likes
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  16. Aug 18

    RT : We'll tell you Wednesday.

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  17. Aug 18

    Influencer marketing isn’t about getting the Kardashians to post on social media for you. It can be smaller than that, but also much grander. How? Allow to explain in the latest episode of :

    2 retweets 6 likes
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  18. Aug 18

    What role does technology have in building a customer-centric organization? events is investigating in a new webinar coming up this Thursday. Learn more & register here:

    2 retweets 3 likes
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  19. Aug 17

    Some sales teams rely on “buyer personas” to understand their prospects. I prefer identifying them as *customer* personas, because is about examining not just what makes them buy, but also what makes them stay.

    1 reply 12 likes
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  20. Retweeted
    Aug 4

    “Your most unhappy customers are your greatest source of learning.” – Bill Gates

    1 retweet
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